• Collaborated with key stakeholders, including leadership and cross-functional teams to plan, implement, validate, and deploy new features and improvements for global eCommerce Rosetta Stone websites, sales lead-generation, cart, product activation, Oracle EBS back-end, MyAccount user-subscription management, Coach/Coach Manager scheduling and Success email/notification tool-sets.• Directed QA resources in support of web/eCommerce, middleware, and Coaching/Coach Manager scrum teams, product teams, and IT project teams. Reduced remote contractor headcount by 75% while delivering full quality assurance automation for web applications, resulting in faster delivery times and 200% reduction of defects per line of code.• Owned release management for rosettastone.com Magento eCommerce system and ran bi-weekly release cycles for ~$75mm/yr global websites. Reduced deployment risk through prep environment implementation, release dependency/risk mitigation, and load/performance testing, all while DevOps enhanced their skill-set to eliminate SysOps participation in roll-outs.• Migrated from in-house Ruby on Rails-based web/cart PCI controlled payment system to customized Liferay/Magento web/cart solutions, enabling business users to control content, tagging, tracking pixels, promos, items, and pricelists without additional testing or deployments. Instituted load-testing within release cycles which contributed to optimizing website experience from multiple Black Friday volume related outages to zero-downtime performing site within one year.• Notable Contribution: Delivered major Magento upgrade from version 2.1 to 2.3 on time, enhanced cart performance by 75%, trimmed one month off the QA schedule, all while we refactored our functional/performance automation.

• Lead 3 dedicated onsite and 11 remote/contract QA professionals validating consumer-facing CMS content, back-end e-commerce data, and middleware/support tools on Rosetta Stone properties (US & International.)• Measured productivity and enhanced quality of deliverables through process changes, mentoring, and hands-on testing/training.

• Lead all stages of quality assurance including requirements definition, design & architecture review, test strategy, planning, execution, documentation and customer support requirements.• Notable contribution: Solo QA on 6-person team who developed, tested, and released first Microsoft-compliant AOL desktop software including: XP Logo, fast user switching, remote assistance/remote desktop, welcome screen email count, and APM.

• Managed 16 QA contractors validating and releasing new AOL desktop software.• Innovated new progress reporting with several inline, cross-functional & offsite managers.• Anticipated future project scope/changes perceived to impact QA while maintaining project delivery dates.

• Lead project testing for Gateway consumer PC hardware/software.• Coordinated validations on multiple simultaneous projects while ensuring conflicting hardware, drivers, software, plugins, add-ons, and other configurable components were isolated & functionality/issues were correctly documented.• Developed workarounds, technical notes, and contributed to support documents.