Wayne Mcmahon Email & Phone Number

Norwest, New South Wales, Au

Macquarie Park, New South Wales, Au

Pizza Hut is the largest pizza chain in the world, with 255 restaurants/delivery unit stores in Australia and more than 12K worldwide.--- --- --- --- --- --- --- --- --- ---As CIO, I was appointed as a vital member of the Core Executive Leadership Team and Board of Directors to oversee design, development, delivery, and support of the entire IT operations (in particular: Digital eCommerce platform and Online Ordering Solutions).I was responsible for a 15-member Australian IT Team as well as offshore Help Desk and Customer Call Centres with circa 50 FTEs.--- --- --- --- --- --- --- --- --- ---DIGITAL SOLUTIONS DEVELOPMENT✔ Launched new, innovative Customer Online Ordering solutions across multiple platforms — Responsive Web, and Mobile Apps supporting iOS and Android.COST REDUCTION✔ Cut AWS Cloud hosting monthly costs by 70% with ZERO outages (stability increase) after reengineering AWS Cloud Infrastructure.PLATFORM DEVELOPMENT✔ Continually developed, enhanced, and implemented scalable solutions: Aggregator Integration (Uber Eats, Menulog, and Deliveroo), Google “in search” Ordering, Dragontail Systems Kitchen Management and GPS Delivery Tracking, and Facebook Messenger Ordering Bot.

Sydney, Au

Joined Hungry Jack’s to provide overall leadership and direction for the company’s digital strategy and the design and development of all online digital solutions. Also directed the “Home Delivery” function encompassing strategic planning, vendor selection and management (Menulog), commercial and legal negotiations, online ordering solution integration, vendor’s own platform development, menu/product support and pricing. ---------------------------------------------------Drove Hungry Jack’s digital transformation initiatives to fuel business growth, drive digital customer acquisition, deliver business efficiencies, minimise costs, augment service delivery, and improve the customer-facing user experience (UX).------------------------------------------------- Established their first-ever Digital Marketing Team and devised and implemented a 3-year, ROI-driven digital marketing roadmap (strategies, processes, and governance) with measurable KPI metrics (e.g. % Online Conversion, % Sales Contribution, % Total Orders, $ increase per Cheque Average). - Led seamless implementation of digital solutions focused on web and mobile application enhancements/upgrades. - Bolstered online delivery orders to 250% higher cheque average than in-store, over-the-counter, orders after onboarding Menulog as a strategic “Home Delivery” partner. - Boosted Mobile Apps store pickup orders to 155% higher cheque average than in-store, over-the-counter, orders by delivering new React Native versions of “Shake & Win” and Digital Ordering Apps for iPhone and Android. - Generated 1.25M verified online users in first 6 months after go-live by spearheading a highly successful Digital Customer Acquisition program. - Achieved high levels of customer retention via continued engagement utilising Braze CRM platform.

Brisbane, Qld, Au

Directed all aspects of a profit-centred Global IT function—particularly the design, development, operations, and support of Domino’s proprietary “OneDigital” global Digital eCommerce platform, numerous websites, and extensive customer online ordering and engagement solutions. Oversaw a team of 120+ staff (direct/indirect) and up to 100+ contractors (project size dependent) across Australia, Japan, Germany, France, and the Netherlands. Directly accountable for a P&L delivering $60M global revenue target with $16.5M global net profit target, and $22M p.a. Capital budget (incl. $13M-17M of digital projects).------------------------------------------------Global IT Authority in Digital Solutions Delivery supporting the Digital eCommerce and Technology requirements of 7 Domino’s markets (Australia, New Zealand, Japan, France, Belgium, the Netherlands, and Germany. ---------------------------------------------------- Transformed Domino’s digital capability after implementing Domino’s award-winning, highly scalable “OneDigital” global eCommerce platform—supporting high-volume online ordering needs of all 7 markets.- Led the Digital IT Teams and drove delivery of numerous, multimillion-dollar digital projects (system development, enhancement, reengineering, and integration)—on time, within budget, and to agreed specifications—across Domino’s markets in ANZ, Europe, and Japan. - Cut average delivery time by up to 50% via the development and global roll-out of Domino’s Real-Time Pizza Delivery Tracker (GPS tracking). - Enabled 24x7 uptime via the establishment of a highly responsive Global IT Operations Team, supporting a massively scalable, globally redundant, high-transactional-volume, Cloud-hosted infrastructure to support Domino’s global “OneDigital” platform and securely drive digital solutions across 7 countries at peak performance levels.

Regency Park, Sa, Au

Strathpine , Qld, Au

Wanchai, Hong Kong, Hk

Smyrna, Tennessee, Us

Macquarie Park, Nsw, Au

Smyrna, Tennessee, Us

Smyrna, Tennessee, Us

Smyrna, Tennessee, Us

Smyrna, Tennessee, Us

B.Com, Economics

Higher School Certificate