Wayne Moore, Ls Email & Phone Number

Greater Toronto Area

Manage customer experience to meet or exceed PODS’ customer satisfaction goals. This includes following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training in an effort to delight our customers. Ensure all territory associates within all four Warehouses are meeting PODS expectations for brand standards and customer interactions.Responsible for maintaining all corporate owned assets as well as keeping… Show more Manage customer experience to meet or exceed PODS’ customer satisfaction goals. This includes following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training in an effort to delight our customers. Ensure all territory associates within all four Warehouses are meeting PODS expectations for brand standards and customer interactions.Responsible for maintaining all corporate owned assets as well as keeping safe, clean, organised, functional storage centres and staging areas within territory. Manage the day-to-day operation with a focus on improved efficiency. Ensure compliance with all OSHA regulations and state and local facility compliance ordinances. Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities. Recruit, interview, hire, train and retain top talent. Provide effective and regular communication to team members including goals, business results, opportunities for improvement and key focus areas. Show less

Key Skills & Qualifications• Excellent communication skills both verbal and written• Adept at problem solving• Skilled user of SAP, Microsoft Office Suite (Outlook, Excel, Word etc.)• Proficient at planning, organizing, maintaining and troubleshooting quality improvement projects• Practiced in the consistent application of Sobeys policies and procedures • Continuously evaluate & monitor practices to ensure customer satisfaction is achievedProfessional… Show more Key Skills & Qualifications• Excellent communication skills both verbal and written• Adept at problem solving• Skilled user of SAP, Microsoft Office Suite (Outlook, Excel, Word etc.)• Proficient at planning, organizing, maintaining and troubleshooting quality improvement projects• Practiced in the consistent application of Sobeys policies and procedures • Continuously evaluate & monitor practices to ensure customer satisfaction is achievedProfessional Experience:Sobeys - Distribution Warehouse August 2008 - March 2017 Warehouse Supervisor• Schedule and allocate resources in conjunction with other Supervisors to ensure efficient shift changes;• Maintain and resolved operational issues including delays, slotting and refusals• Conduct performance management including coaching, formal performance evaluations, and disciplinary action;• Ensure fair and consistent administration of the collective agreement.• Instruct team members on appropriate training initiatives.• Support the Distribution Warehouse to plan, organize and implement quality improvement and cost reduction projects. Overseeing project activities to meet identified needs, cost targets, schedules and quality levels.• Monitoring project progress and anticipating necessity for developing contingency plans or taking corrective actions.• Create presentations to management regarding project schedules, budget, performance measures, support efforts, corrective actions, customer feedback and issue identification.• Monitor and report all Health, Safety and Accommodation issues to both the J.H.S.C. and the accommodation committee. Show less

Logistics Specialist Designation, Logistics, Materials, And Supply Chain Management

Certifacates, Health & Safety

Ergonomics - 12/2007, Health & Safety Provincial - 01/2008, Health & Safety Law - 03/2008.

Education record

Introduction to Project Management - 11/2009, Competent Supervisor - 02/2010, Violence & Harassment in the Workplace - 04/2010, , Alcohol.

Information Technology In Business, And High School Diploma