Our business is getting the best out of people. Happy to travel for appointments, UK & International. Let's talk and see if Polarey can help. We are totally flexibile to your needs. We can implement change in your business through PolareyI have brought the following skill sets to this role and to the organisation;Executive Coach; Performance Coaching; High Performing Teams; Presentation Skills; Talent Management; Wellness; Executive Coaching; Corporate policy and goal… Show more Our business is getting the best out of people. Happy to travel for appointments, UK & International. Let's talk and see if Polarey can help. We are totally flexibile to your needs. We can implement change in your business through PolareyI have brought the following skill sets to this role and to the organisation;Executive Coach; Performance Coaching; High Performing Teams; Presentation Skills; Talent Management; Wellness; Executive Coaching; Corporate policy and goal alignment; Leadership Development; Facilitator; Speaker; Relationship Management; Success Coach; LGBTQi+;Customer Service; Leadership and management; Presentation Skills; Presence & Impact; Communication Skills; Diversity; Mentoring; Top Talent; Mental Health, Wellbeing; Counselling; addiction support; recovery Show less

Non exec board member - volunteer. Overseas service provision for Lambeth DAS Service users. and Liaison with all stakeholders. Meet monthly.

Mentoring clients with addictions, signposting local And medical services. Provided talking support. With a view to understanding the reasons behind addiction and assisting client with life choices to avoid relapse.

Joined the company at start-up, Director responsible for the companies people experience. Developing strategy, processes, recruitment, people learning. Team Advocacy. Legal Services and Customer Experience. Responsible for International offices, employee law and compliance.Skilled in: Executive Coach; Performance Coaching; High Performing Teams; Presentation Skills; Talent Management; Wellness; Executive Coaching; Corporate policy and goal alignment; Leadership Development;… Show more Joined the company at start-up, Director responsible for the companies people experience. Developing strategy, processes, recruitment, people learning. Team Advocacy. Legal Services and Customer Experience. Responsible for International offices, employee law and compliance.Skilled in: Executive Coach; Performance Coaching; High Performing Teams; Presentation Skills; Talent Management; Wellness; Executive Coaching; Corporate policy and goal alignment; Leadership Development; Facilitator; Speaker; Relationship Management; Success Coach; LGBTQi+;Customer Service; Leadership and management; Presentation Skills; Presence & Impact; Communication Skills; Diversity; Mentoring; Top Talent; Mental Health, Wellbeing; Counselling; addiction support; recovery Show less

Responsible for all aspects of the call centre operations. People, recruitment, senior team appraisals and development, succession planning, change management, implementation of new strategy, quality service, call centre technology and IT infrastructure. Responsible for the American Express 24 hour emergency centre for corporate travel users. Internal Audit, multi-site operations. Employment Law.Skills : Executive Coach; Performance Coaching; High Performing Teams; Presentation Skills;… Show more Responsible for all aspects of the call centre operations. People, recruitment, senior team appraisals and development, succession planning, change management, implementation of new strategy, quality service, call centre technology and IT infrastructure. Responsible for the American Express 24 hour emergency centre for corporate travel users. Internal Audit, multi-site operations. Employment Law.Skills : Executive Coach; Performance Coaching; High Performing Teams; Presentation Skills; Talent Management; Wellness; Executive Coaching; Corporate policy and goal alignment; Leadership Development; Facilitator; Speaker; Relationship Management; Success Coach; LGBTQi+;Customer Service; Leadership and management; Presentation Skills; Presence & Impact; Communication Skills; Diversity; Mentoring; Top Talent; Mental Health, Wellbeing; Counselling; team advocacy. Show less

Responsible for multi site operations and call centre sales, people selection development retention and succession planning. Overall responsibility for call centre operations, performance metrics, technology improvements, call quality metrics, human resources, employment law in each country, ensuring international offices operated within local legislation and company standards. Integrating local procedures and best practices were used across the group.

Responsible for post holiday customer service. A team of 6 supervisors - motivation to handle holiday complaints, insuring responses were legally compliant, rollout of new processes from European directives, represented the company in court appearances and arbitrations. General management of human resource issues in accordance with company policy. Recruitment and training, liaison with different stakeholders and overseas resort staff and airlines.

Responsible for post holiday and in resort services. People Management. Quality control, post flight passenger support. Resort Rep. Service and excursion sales. Progressed from resort representative to Group Customer Service Manager.