Wayne Palmer Email and Phone Number
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As the Senior Director of WW Voice Biometric and Fraud Sales at Microsoft, I lead a global team of sales, presales, and subject matter experts in delivering cutting-edge fraud and biometrics solutions to enterprise customers across various industries. With over 20 years of experience in enterprise software sales and consulting, I have a proven track record of driving revenue growth, customer satisfaction, and innovation in the voice biometrics market. I have also received multiple awards and recognitions for my outstanding performance and leadership, including the Chairman's Club Achievement Award and the Vice-Presidents Award of Excellence. My mission is to empower organizations to enhance their security, authentication, and customer experience with the power of voice. I am passionate about developing and nurturing long-term relationships with clients, partners, and stakeholders, and collaborating with cross-functional teams to deliver value-added solutions that meet their needs and exceed their expectations.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Senior Director, Voice Biometrics And Fraud Prevention Sales LeaderMicrosoft Aug 2023 - PresentRedmond, Washington, Us
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Senior Director, Ww Security, Fraud , And Biometric SalesNuance Communications May 2021 - PresentBurlington, Ma, Us -
Head Of Ww Sales, Fraud & BiometricsNuance Communications Dec 2018 - PresentBurlington, Ma, Us
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Director, Voice Biometrics Solutions Group, Subject Matter ExpertNuance Communications Dec 2012 - PresentBurlington, Ma, Us
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Director Of Global Contact Center TechnologyFidelity National Information Services Jan 2011 - Dec 2012Jacksonville, Fl, UsCurrently charged with driving the strategic direction for all contact center technology worldwide. -
Principal Sales Engineer / Lead Solutions ArchitectNuance Communications (Formerly Viecore, Inc.) Jul 1998 - May 2011Burlington, Ma, Us Player/Coach role as Principal Sales Engineer and Solutions Architect Lead with a focus on Enterprise Contact Center solutions Responsible for Business & Technical Assessments, Pre-Sales Engineering, Sales Contracting), RFP Development & Vendor Selection/Assessments Sr. Technical liaison between Enterprise Sales & Professional Services Partner channel/reseller relationship manager Key technical contributor to client discovery & due diligence meetings Created & delivered solution presentations to business & technical audiences including ROI, technology analysis, future state recommendations, & detailed product data Created sizing & quoting tools to enhance hardware & software sales process Defined & documented best practices for platform provisioning & sizing Principal technical signatory for large-scale solution proposals Technical support for POCs, custom demos, industry seminars & marketing presentations Designed physical & logical architectures for enterprise Contact Center solutions, including telephony, & data network components (i.e. IVR, CTI, Desktop, CRM & Back Office) Provided Strategic Roadmaps for process improvement & technology development SME for technical sales components, including application dev/implementation, technical analysis & competitive analysis of platforms & services, enterprise hardware, database, & EAI technologies Key contributor to Enterprise account leadership forums
Wayne Palmer Skills
Frequently Asked Questions about Wayne Palmer
What company does Wayne Palmer work for?
Wayne Palmer works for Microsoft
What is Wayne Palmer's role at the current company?
Wayne Palmer's current role is Senior Director, Voice Biometrics and Fraud Prevention at Microsoft.
What is Wayne Palmer's email address?
Wayne Palmer's email address is wp****@****ens.com
What is Wayne Palmer's direct phone number?
Wayne Palmer's direct phone number is +178156*****
What skills is Wayne Palmer known for?
Wayne Palmer has skills like Ivr, Enterprise Software, Vendor Management, Cti, Solution Architecture, Telephony, Voip, Avaya, Acd, Speech Recognition, Unified Communications, Genesys.
Who are Wayne Palmer's colleagues?
Wayne Palmer's colleagues are Edward Chung, Ali Saeed, Prachi Mohan, Milena Kowalczyk, Almog Amar, Dushyant Makhija, Vaishnavi Lende.
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