Wayne P. Cox Email & Phone Number

Toronto, Ontario, Canada

Toronto

Responsible for taking the strategic lead on the management, development and usage of enterprise applications, peer to peer fundraising platforms and associated business intelligence and reporting solutions. Partner with subject matter experts within the business units and continuously drive application usage in order to achieve strategic business objectives.Managed the initial stage of development and subsequently completed improvements to the bi-weekly processing of donations. Donations are received from a 3rd party and then imported into the CNIB fundraising system (The Raiser’s Edge) and the CNIB financial system (SAGE). After implementation these improvements saved 2-3 hours of manual processing time weekly.Conducted a governance review of The Raiser’s Edge and prepared a governance matrix for The Raiser’s Edge. This document is used as the overarching guideline for The Raiser’s Edge usage.Stepped into The Raiser’s Edge Application Support role after a departure. Within two weeks seamlessly learned and executed the responsibilities of the position, while searching, interviewing and hiring a replacement. Subsequently trained the replacement support personnel.While performing the Application Support role, found several quick improvements to processes, saving time and effort. Examples include attribute upload and monthly gift processing.Recommended several other improvements including improved receipt processing, donor address enhancements (National Change Of Address – NCOA) and an audit trail to track exports from The Raiser’s Edge. Continuously evaluating 3rd party plug-ins to The Raiser’s Edge.Developed and Deployed a BI solution for The Raiser’s Edge, tailoring it for CNIB. The BI solution used the Microsoft stack (SSIS, SSAS and SSRS).Led the Application Support team for the in-house developed rehabilitation software system (EVRR). This system tracks appointments, follow-ups and service delivery for people with vision loss in Canada.

Toronto

Responsible for the leadership of the Business Applications team. Business applications include a customized Microsoft Dynamics CRM, Microsoft Dynamics GP, Sharepoint and Blackboard LMS. The Business Applications team is responsible for the maintenance, support and development of all the applications for the business.The business applications team consists of a DBA (Microsoft SQL Server), Web and CRM Developer (ASP.NET), a BI architect and a Blackboard administrator.Successfully implemented several releases of the Microsoft Dynamics CRM 2011 system, consisting of defect fixes and change requests. The solution also consists of an online portal component for our students, members and applicants to manage their account.Directed the implementation of a BI solution for the business, collecting business requirements and managing the development and testing. Presented the design of a companywide intranet to the Leadership Team which resulted in buy-in and approval. Directed the development of the intranet from concept to deploymentResearched and deployed an SQL Server monitoring tool to allow the database team to proactively tune database performance.Maintained a 99.7% uptime, including scheduled maintenance, of all systems within the Business Applications area of responsibility. Any unscheduled downtime was reacted to immediately and rectified very quickly, working closely with the IT Infrastructure team.Managed the creation of T2202A tax receipts for approximately 10,000 students. This project required extracting data from the CRM system and writing custom scripts to format the data for the official tax receipts.Managed vendor relationships for the CRM and GP solutions.Led the team responsible for the LMS (Learning Management System) Blackboard. Successfully implemented several large upgrades to the LMS.Assisted in the migration of the legacy CRM solution to the Microsoft Dynamics CRM 2011 system.

Toronto, Canada Area

Successfully managed the implementation of the Sirius billing system in Canada, to take over the day-to-day operation from Sirius XM US. This required 3 months of training in the US, followed by 9 months of system construction. This system is an Oracle product called BRM, and is comprised of Unix application, Oracle DB and Web interface components. Lead the BRM support team consisting of a DBAs, application operations members and release management responsibilities.Lead the organization’s application development and reporting department to enhance the subscriber’s experience, reduce company costs and provide the right information to make key business decisions.Direct and manage a focused team of database and application development professionals to build, enhance and customize the company’s billing system, internal and external web sites and financial and business reporting.Spearhead the development and deployment of a secure web service library across the organization to enhance the company’s billing system, eStore and CRM layer. This has provided the organization increased flexibility in the graphical layer of the various web sites and support applications, resulting in a significant decrease in calls to the call centre and providing our subscribers an enhanced experience.Lead the development and deployment of several complex data-driven web sites, utilizing the web service library. Some of these include MyXM, a web site for end-users to view and make changes to their account, which is currently servicing over 30,000 subscribers, and our Listener Care suite, which provides listener care representatives enhanced tools to assist subscribers, decreasing call handle time by 25% and resulting in revenue generation.Critical management duties included problem solving, mentoring staff, meeting with clients and vendors, ensuring appropriate staffing levels, departmental budgeting and delivering performance reviews.

Toronto, Canada Area

Managed the day-to-day operations of the company’s IT Department to meet and exceed customer’s expectations.Identified new technologies within the industry to increase productivity by 50% while lowering costs.Played a vital role in the research and implementation of the ERP solution. Integrated production control systems with the ERP system which resulted in quicker, more efficient and more accurate invoice production. Decreased invoice preparation time by 50%. Led the design and development teams to create and implement software to build custom MRFP booklets for numerous mutual fund organizations. While adhering to the strict legislation from the Ontario Securities Commission the MRFP booklets were successfully distributed allowing the mutual fund companies to avoid any and all penalties.Increased productivity in the IT and laser printing departments by successfully implementing a software solution to automate daily, weekly and monthly processing applications as well as the creation of print spool files. This solution also resulted in more accurate processing due to automation.Vitally supported internal applications including inventory, timesheet and production control to ensure functionality and maintained business continuity for all departments across the organization.Conduct year-end employee, salary reviews and appropriate staffing levels. Responsible for departmental budget.Presented with an award from the CMA for ingenuity for the development of an order management and fulfilment system. Supported the entire organization’s network and hardware backbone ensuring 99.9% availability in a 24/5 operation.Directed the physical move of our organization to a facility of over 150,000 square feet. Recommended and implemented improvements to the network during the move. Led the data team to ISO certification. Assisted in the overall ISO initiative achieving auditor status and conducting companywide audits.

Toronto, Canada Area

Directed a team of Database Administrators to develop and maintain over 100 databases province wide with a user base of over 8000 for the Ministry of Community and Social services.Ensured that all databases were functioning and performing within stringent government legislated standards, created and executed scripts to roll out new releases of the application databases, responded to trouble tickets from the client, prepared ad-hoc reports and implemented new technology (ie server refresh).Managed the development of two versions of the Ontario Works application. These releases had many legislative changes that needed to be included in extremely tight timeframes.Managed the system testing team for Release 2 of the Ontario Works application for the Ministry of Community and Social Services. This testing led to a successful rollout of the application despite the instability of the application for several months.

Toronto, Canada Area

Solely developed, enhanced, maintained and supported the Intermodal Applications Suite at the largest intermodal terminal in Canada.