Wayne R. Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

LegalShield pioneered access to affordable legal services over 45 years ago. Our plans offer the most comprehensive coverage available.

San Diego, Ca

Honorable Discharge from US Navy.

Scottsdale, Arizona, United States

Take incoming calls from internal and external customers. Internal customers include Care Guides who may need help qualifying external customers for Website Design Services (WDS) products. External customers include those who have purchased a WDS product and have questions about the product, or are returning a missed call from a level 2 or 3 or overall support/service.

Phoenix, Arizona, United States

• Invoice review; calling vendors, requesting service changes, reviewing pricing plans to arrive at the best possible options for every utility service provided • Project assignments; calling various services for price quotes and service options, assisting with scheduling and records upkeep relating to office moves and renovations • Phone maintenance; handling VoIP phone maintenance requests, such as password resets, adding and removing records in the phone software, etc., all of which will receive training to get acclimated to the software and on-going training to become comfortable with the software

Costa Mesa, Ca

• Provide High Quality sales and service to AAA Members in an inside sales call center environment. • Multi-task and identify cross-sell opportunities regarding member product needs and service requests. • Consistently exceeded goals and achieving top performance bonus entire time employed.• Daily duties included qualifying and quoting prospects, selling all personal lines of insurance products, following up with members and insured’s, and prospecting for new business.

Long Beach City College

Front desk duties; such as, answering phone calls, directing students on campus and over thephone, sending and receiving emails and answering questions to walk-in students• Assist veteran students with general inquiries about veteran benefits they can receive on and offcampus, veteran's activities, FAFSA, directing students to other student support service locationson campus• Assist and participate in outreach within the community and with on-campus efforts and events• Collect, compile, and track data in support of the Veteran Resource Center (VRC)• Perform basic data analysis and generate reports• Maintain and organize the VRC, insure open/close duties have been completed daily• Assist with veteran website development• Conducts other clerical, office duties as required• Maintaining positive relationships with student support service departments, in order to facilitateservices to students receiving veterans’ related educational entitlements• Assist with the development and distribution of accurate and current Veterans Affairs Officepublications to relevant constituencies (brochures, flyers, posters and web content)• Assist with maintaining regulatory, information security and confidentiality compliance inaccordance with federal, state and MSJC guidelines• Maintain most current information and updates by attending required trainings to supportCertifying Official, Counselor and Veteran Students

Glendale, Ca

● Ensured superior customer experience by addressing customerconcerns, demonstrating empathy and resolving problems swiftly.● Greeted customers in a timely fashion, while quickly determining theirneeds.● Received multiple positive reviews which acknowledged dedication toexcellent customer service.● Investigated and resolved customer inquiries and complaints in atimely and empathetic manner.● Determined customer needs by asking relevant questions and listeningactively to the responses.● Coordinated between billing department and customers to resolveproblems.● Developed reputation as an efficient service provider with high levelsof accuracy.

Bury St. Edmunds, Uk

● Taught Adult education classes in Microsoft applications. Preparingstudents for National UK Certifications in Microsoft Office. ● Recommended curriculum choices and created lesson plans tomaximize effectiveness of instruction.● Regularly ordered supplies for the classroom and laboratory.● Increased class numbers by 40% through referrals and word of mouth.● Worked with an average of 32 students per class.● Assigned lessons and corrected homework.

Bachelor Of Science In Applied Management, In Progress

This program is designed to teach servant leadership, human resources, financial decision making, intrapreneurship, organizational change.

Transfer, General Studies

Education record