Providing Integrity and Excellence through process and people.

Landscape and Exterior Services Expert

Wayne has assisted facility management, procurement and service provider organizations for more than 20 years. He specializes in clients who have a need for process oriented professional and intuitive guidance and wish to return the customer experience to the forefront of their contracted services endeavors. Waynes' experience, process Driven approach and quest for operational excellence will help you find ways to ensure safety as the highest deliverable, obtain the highest quality results from your partnerships and will continually save you money by creating the most empowered service and supplier partnerships possible. With his experience in contract salvage, best known management methods and facility maintenance best practices, Wayne provides bottom line results for his customers. Wryan823@gmail.com503-619-5531

Create and maintain the definitive customer experience for our clients.

Empowering success through capturing, developing and teaching systems integration, information analysis, problem solving and process management techniques for a growing soft services organization.

Cultivate, On-board and Manage world class subcontracting partners, providing the safest possible performance, quality and costs to our customers across the US and abroad. Design Partnership programs enhancing customer and company interests while keeping Safety as a deliverable and providing enhanced performance and cost savings.

Helper

Responsible for all phases of sales, operations and safety for western U.S.Started up new district to over $2M Recruited, hired and trained all new employeesPurchasing and acquisition of $200K worth of equipmentSaved a million dollar customer from cancelling contractResponsible for sales plan and operating profit for over 250 properties.Cultivated $300K enhancement revenue stream through strategic engagementDeveloped 23 people in 3 states, including promoting 3 area supervisors in 2008/2009. Reported directly to Vice President of operations.

Multi state sales, operational and safety management.Grew underperforming division from $68K per yr to $1.2M top line annualManaged 12 people in 7 western states, promoted 2 field supervisorsResponsible for commercial and industrial contract acquisition / implementation.Developed, acquired and managed large clients in the oil, gas and mining sectors. Responsible for P and L, budgeting, development and execution of strategic sales plans.Served on health safety and environment (HSE) committees for several large customers. Contributed to management of total regional P and L of over $4M.

Took underperforming commercial division from $16K per year to $800K in 8 months through developing strategic alliances, and delivering empowered service.Annual account volume of 1.5M when at completion of my job.Industrial and commercial contract sales and management. Conducted intensive trainingTrained sales reps and account managers throughout region on marketing initiatives and operational protocol via large group meetings, presentations and direct field interaction.Developed and executed regional operational and sales plans for my strategic account.Engaged and consulted corporate decision makers on behalf of my clients.Drove Sales efforts for 6 Chemlawn branches, 7 Landcare branches covering 4 states.Developed key performance indicators (KPI's) and best management practices (BMP's) Mitigated BMP and KPI issues for 3 regional managers, 13 branch managers, over 40 account managers and 10 sales reps across two companies.Other positions included; Retention Manager, Operations Manager and Marketing Manager.Instrumental in the recruiting, development and promotion of several employees

Sold our innovative programs to major corporate clients throughout the pacific northwest. Clients included Nike, Microsoft, Intel and many more

Developed strategic partnerships by creating bridges between two sister companies and synergized the regional network between our customers and our service centers.

I was responsible for all operational aspects of this major lawn care branch in Portland Oregon. Responsibilities included Fleet Management, Route and Dispatch, Recruit, Train and Management of the Human Resource components, all regulatory management for licensing, chemical management, MSDS management and customer interface for issues resolution.