Wayne Bacon Email & Phone Number

Delray Beach, Florida, United States

Greater Chicago Area/Skokie Il

Managed the implementation and deployment of the Pros Cameleon CPQ (Configure, Price, Quote) opportunity-to-quote optimization solution.• Drive the full project lifecycle from initiation through to completion. Responsible for planning customer specific engagements, managing the business requirements development, review and signoff process.• Manage the execution of deliverables while controlling scope, executing change management when needed, and ensuring timely resolutions of project roadblocks• Managed multiple concurrent projects and project teams within a matrix environment.• Manage expectations and day to day interactions with client and stakeholders across multiple engagements.• Coordinate with both client and internal project team members to track tasks, owners and due dates, and communicate milestones to the key stakeholders.• Responsible for the accurate financial management of all assigned projects. This includes forecasts against actuals, travel and expenses, customer invoicing and collection of receivables • Monitor project team’s burn rate against SOW hours and expenses, and escalate potential overruns to internal management and customer project stakeholders. • Participate in QA testing executing test cases as well as provide assistance to the project team in UAT efforts• Coordinate training and knowledge transfer to enable customer to utilize and manage deployed solution.• Conduct project close-out activities, preparing and participating in quality review checkpoints, and obtaining/securing project sign-off. • Oversee transition and hand-off of live customers to standard support process.

Norcross, Ga

• Responsible for customer on-boarding process and activities to ensure smooth transition of implementation to go-live.• Provide Leadership and Manage/oversee core project team involved with assigned client (including Training, Testing, Quality IT Development, Quality and Risk Management)• Successfully translate and analyze project requirements into project objectives and deliverables.• Manage task assignment to project resources and reporting on and managing project throughout the implementation lifecycle.• Interfaces with all areas affected by the project, including end user, services organizations, vendors and implementation partners.• Work with management, project team and client to ensure review and feedback on project goals, scope and timelines are agreed upon.• Monitor projects on an ongoing basis, evaluation progress and quality, managing issue resolution process and taking corrective actions as necessary. • Coordinate User Acceptance Testing incorporating all stakeholders and departments, schedule, install test and deliver contracted products within scheduled timelines. • Participate in Service Level Agreement evaluations with customers to ensure delivery metrics are being met or exceeded• Ensure satisfactory delivery and control of product upon completion (go-live) and close all project documentation and archive appropriate records • Work with Client Services Group to ensure proper transition and SLA to production support

Norcross, Ga

Implementation Project ManagerInternet Banking Operations• Work with Internet Banking Operations and support team to complete setup and resolve any technical issues• Coordinate resources in various departments, schedule, install, test and deliver contracted products within scheduled timelines• Responsible for handling OLB conversion projects (i.e. mergers, competitive conversions, host provider changes, BP conversions) within scheduled timelines• Own client relationship during the implementation phase.• Schedules project review meetings internally and provide the project status for all contracted products to the client on a weekly basis• Manage comprehensive list of outstanding, complex work or issues to completion• Develop innovative solutions to problems and processesL2 Technical Support Engineer• Responsible for gathering and analyzing requirements for successful Internet Banking Software integration and interfacing with vendors, as well as, gathering business requirements for Business to Business, Commercial and Retail software customizations, to ensure interfacing projects are completed according to defined expectations• Support Implementations, Project Managers, Development and Technical Architects with documenting and identifying post and pre-production interfacing issues and escalating Financial Institution service request, as needed, to ensure software specifications and customizations requirements have been fulfilled.• Train customers on product functionality• Responsible for coordinating the Decommission process as well as coordinating the de-conversion process when transitioning customer data from vendor to vendor

Greater Atlanta Area

ITO Consultant II (Primary Delivery Engineer) – Web Enterprise Services• Provide HP-UX Platform Management deep level support (Tier3) and consulting in an E-Commerce environment to highly visible internal and external HP account customers• Server Build-Out, Installed, converted and upgraded HP-UX operating system via Ignite, Kickstart, or various types of media (specifically installed and maintained HP-UX 10.20, 11.x, 11i in a production environment• Configured and managed multiple high availability cluster nodes utilizing MC/ServiceGuard• Installed and customized applications, databases, and web server utilities in conjunction with Middleware/database administrators and application developers (i.e. Oracle, Informix, Sybase, Java, Apache, etc.)• Configuration and monitoring of production HP-UX servers using HP Openview, HP-ITO and various internal production environment monitoring tools.• Responsible for Implementation of monthly patch updates on managed servers as to the latest bundle levels and upgrades• Maintained security protocol and vulnerability risk management of all managed servers based on HP’s internal auditors specifications, security scan alert notifications and 3rd party vendor security bulletins.ITO Reactive Unix Systems Engineer – HP Trade Account• Provided Tier II monitoring of HP 11.x and Tru64 Unix Systems• Perform Initial problem analysis to determine root cause of service interruption from ITO Remedy and HP Openview Service Desk generated cases and established an action plan to restore service.• Maintain ongoing log of actions taken with an issue and handle problem notification of IT Customers and Management• Interfaced with hardware vendor field engineers on hardware problems.