Wayne Schuster Email & Phone Number

Chicago, Il, Us

Bethesda, Md, Us

Setting the strategic direction for all design and construction related real estate development activities for new stores, remodels, expansions and other project initiatives. Lead the Architecture, Construction, Design, Facilities, Merchandising, Procurement, Space & Store Planning and Visual Merchandising. Responsible from cradle-to-grave lifecycle management, improving the quality of the real estate portfolio. Working cross-functionally with all departments to achieve improvement in key performance indicators, goals, and objectives in this great growing organization.

Hoffman Estates, Il, Us

Implementation of strategic execution of Claire's new stores, concepts, relocations and remodel capital plans. Including real estate, merchandise, operations, logistics, IT, procurement, budgets, store planning, design and fixtures. Accountable to plan, schedule, project management to deliver projects on time and on budget along with our annual capital plan with our executive team.

Milwaukee , Wisconsin , Us

Responsible for forecasting and implementing the visual merchandising strategy for the organization. Oversees the company’s strategic planning process from sales, merchandise, marketing, operational excellence, ClickList (E-Commerce - order online pick-up at store), Fuel Centers, new stores, remodels and store execution. Partners with management to prioritize, develop, and implement sales and strategic initiatives to support growth and revitalization. Actively seeking out new and fresh strategies to ensure an industry leading and customer centric in-store experience.

Deerfield, Il, Us

Managing the data to day operations of the merchandise floor planning team. Ensuring the planning team meets deadlines in creating merchandise plans for new stores, remodels, proto-types, specialty stores and strategic initiatives. Overseeing the team that utilizes fact based analysis and metrics to optimize store space and profit, while providing a strategic direction. Building a rapport with head merchants to ensure current strategies are incorporated, while developing and mentoring the growth of the team.

Retail Services of America, Inc. is a proven retail consulting firm that works with retailers and other customer centric companies.We provide high-quality services since we opened our doors in 2010. We help companies dramatically improve their customer experience and improve their result. Every day, we strive to provide you with the best experience in the retail arena. THE SECRET OF OUR SUCCESSAt Retail Services of America, Inc. we provide a great service and a personalized experience better than anyone in the business. We only hire the best people who share our passion for growing your company. We genuinely care about our customers and go above and beyond to provide the best customer support. We do these things, and more, while providing you with retail services at a great value.

Deerfield, Il, Us

Responsible for devising and implementing strategic initiatives, including business process reengineering, merchandising, operations, supply chain, sales, pricing, inventory, marketing, store planning, and finance.Instituted a remodel program to update all 7,000 stores and new store formats, which increased sales by 2.7% and decreased inventory by 25%.

Northlake, Il, Us

Responsible for managing product development, operations, and sales, providing customer service to 52 major metropolitan areas, supervising 2,000 employees and generating $700 million in annual sales.• Propelled the firm to the best sales performance, highest customer service scores, and most valued products and services in its 50 year history• Led operational excellence and strategic initiatives in retail operations, manufacturing, merchandising, documentation, sourcing, buying, branding, and product development

Chicago, Il, Us

Directed the layout, merchandise, fixtures and design for all implementations for a $2.7 billion business (sporting goods, hardware/craftsman, paint, lawn and garden, automotive, appliances, electronics, toys, and seasonal areas) and entire off the mall formats (Kmart, Sears Grand, Sears Essentials, The Great Indoors, Sears Hardware, Product Services, Outlets and Sears Appliances).• Fostered strategies to convert business needs into business solutions; which equated to a 13.5% sales increase in one year. • Supervised and developed 37 employees, while communicating clear direction and supporting over 3000 facilities. • Involved with entire hard-lines process from site determination to implementation to steer stores to a profitable 4.3% gain per year and sustainable growth through creation and delivery of financial plans, while improving day to day operations.

Chicago,, Il, Us

Spearheaded vision, strategy and execution of all call center operations, business to business and direct to customer operations. • Streamlined call center opportunities from business to business and direct to customer; adding $1.3 million in sales. • Improved time and efficiencies by 185.2% implementing technical resolutions for product knowledge than increasing staff. • Reengineered E-mail and Marketing management for the enterprise for 4,754 employees across multiple businesses.

Chicago,, Il, Us

Integrated the development of virtual store and web-center to create operational process and add customer value.• Implemented projects over $42.7 million concerning customer care and operational process, that standardized sears online. • Formulated increased sales by 34.7% in 6 months by instituting order on-line and pickup at the store by customer focused. • Increased sales revenue by 28.3% by out of stock notification and formulating E-mail notifications for improved service levels.

Chicago,, Il, Us

Performed day to day operations, maximize space planning and drive sales for Sears Automotive and National Tire & Batteries.• Championed an increased sales volume by 12.9% and added new products and services that revolutionized the industry. • Saved over $1.3 million developing new strategies and adherence to extreme deadlines that drove department success.• Formulated construction costs savings by 27.2% with in one year and added $5.2 million to profits, with new stores.

Chicago,, Il, Us

Planning the entire facility layouts, while operated all non-selling/hub areas (offices, computer rooms, loss prevention areas, fitting rooms, exterior, real estate, restrooms, stock rooms, truck docks, cash rooms and merchandise pick-up).• Instituted a sales space to stock ratio program that added over $10.4 million in sales and made stores more efficient.• Implemented ADA (Americans with Disability Act) compliance for all 857 stores on time and under budget. • Remodeled over 13,195,265 square feet in one year and was known as the world class leader in the retail industry.

Master Of Business Administration - Mba

Business Management And Engineering

Associate Degree Of Architecture And Building Construction, Architecture

Bachelor Of Professional Studies, Business Management And Operations