Wayne Singh Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Canada

Leading Deloitte's Strategy and Operations as Chief of Staff, my focus is on enhancing regulatory processes and managing risk to uphold our esteemed reputation. The cornerstone of my role involves steering complex operations and guiding strategic initiatives that resonate with our core mission.In collaboration with cross-functional teams, we have achieved significant advancements in operational excellence and quality assurance. My commitment to fostering a culture of continuous improvement and diversity has empowered us to excel in delivering tailored solutions to our clients and stakeholders.

Canada

Senior executive leadership role as the National Campus Partner and Career Mentorship Development Programs enterprise leader responsible for Campus Recruitment and Career Program strategy planning reporting to the President and CEO of North American Operations. Accountable for a squad of 12 direct reports, 80 indirect reports, and overall team of 350 throughout Canada. Responsible for Canada’s portfolio management operations, Campus Talent Management/ Recruitment and logistics ensuring high performance and strategic sourcing of partnerships with all Canadian Universities. Direction for marketing campus campaigns, human resources and workforce management, budget allocation, reporting of revenue and productivity. Oversight of compliance to all federal and provincial labour laws. Advisor to the Board of Directors and International Global Leadership Team.

Toronto, Canada Area

Executive leadership role responsible for leading several cross-functional teams Contact Center Operations and Quality Assurance enterprise program in a high performing dynamic environment across all customer channels and touch-points. Responsible for various internal risk regulatory adherences and audit controls while identifying cost-savings performance improvement opportunities.

Toronto, Canada Area

Executive leadership role responsible for the Rogers Bank’s Office of the Ombudsman, representing Rogers Communications as the Liaison with the Federal financial industry’s consumer regulators, the external financial industry Ombudsperson, and the Canadian Bankers Association. Focus on P&L related to customer experience enhancements and continuous improvement.

Toronto, Canada

Voice of the Customer position; managed time-sensitive escalations and executive communications for the Office of the CEO, Chief Operating Officer , Group Head, Personal and Commercial Banking Canada, Head, North American Customer Contact Centre, Ombudsman’s Office, Executive Board of Directors, and all senior executives enterprise wide.

Toronto, Canada

Managed enterprise wide communications in response to escalated inquiries received from Branch’s nationwide, commercial customers, and other senior lines of business. Served as primary director for investigation of internal and external breaches of privacy and conduct in accordance with PIPEDA, all government privacy legislations & Privacy Act.

Toronto, Canada

Detailed monitoring to safeguard the organization against regulatory infractions and maintaining adherence to all audit compliance and government procedures. Responsible for reinforcing the organization's defense by implementing controls and oversight for all product operations in accordance with government mandated policy and laws.

Toronto, Canada

Management of private clients and mandate to increase share of wallet by strategically negotiating offers. Accountable for identifying and leveraging product relationships to exceed national sales targets. Using expert interpersonal skills presented nationwide offers of needs based products and services using sound judgment and retention campaigns.

Toronto, On

• Senior Leadership role in organization and disciplinary actions of all faculty and students.• Responsible for school code and conduct, including maintenance of cash collection and distribution, accountable for school budget payments and purchases and curriculum.

London, On

• Direct support to the Dean and Directors of the Alumni & Community Development Office in conducting comprehensive research of past graduates using various tactical methods.• Using strong interpersonal skills, in a pleasant professional manner, solicited for contributions, financial donations, using strong public relations and negotiation skills.

Toronto, On

• Independently responsible for the safety, security, and wellbeing of children in a classroom environment • Implementation & development of educational activates and curriculum

Bachelor Of Arts - Ba, Sociology & Criminology

Bachelor’S Degree, Sociology & Criminology

Activities and Societies: University Students Council• B.A. with double majors in both Sociology & Criminology • The University of Western.

Education record

Activities and Societies: The Student Council, Executive Member & Elected Speaker of the House Slideshow Video Yearbook, Executive.