Head Waiter● Responsible for completing nightly paperwork, including banking and deposits.● Accurately calculated and distributed nightly tips to employees through the Instant App.● Obtained employer sponsored Trainer Certification, and trained new staff to meet corporate guidelines.

Fulfilled the IT / Help Desk, Server, and Networking needs for several small businesses and non-profit organizations.● Created customized computer, network, and upgrade plans to work within their staffing, timing, and budgeting needs.● Performed diagnostics, repair, and hardware upgrades on 60 computers, 5 servers, and networking components in 5 different buildings.● Built and maintained complete wireless and wired network infrastructures, including diagnostics, repair, and hardware upgrades on 60 computers, five servers, and networking components in five different buildings.● Created, moved, and updated users’ access permissions at both the server and desktop levels.● Performed email admin. duties for domains hosted through Gmail and GoDaddy.

Project Manager - Supervised multiple departments and coordinated all projects within them.● Acted as the sole liaison between Development, QA, and Customer Support to coordinate testing schedules and implementation deadlines. ● Managed several projects simultaneously and allocated staff and resources as necessary to meet deadlines.● Communicated project status to all relevant parties daily and issued consolidated reports weekly.Supervisor – Supervised the Quality Assurance, Customer Support, Help Desk and Digitalization departments. ● Trained new employees to meet company technical standards within said departments.● Personally assisted all departments on a daily basis with technical projects.● Interviewed, hired and dismissed employees.Lead QA Technician - Oversaw QA’s testing of new, company-owned web-based products.● Learned complete functionality of proprietary software products to be able to properly diagnose bugs and errors.● Maintained thorough records of test results and bug lists and continually communicated updates and potential problems to the Development and Customer Support departments.● Collaborated with Customer Support to cross reference errors on the end users' systems with known issues.Content Developer - Created educational software cartridges for Classroom Management Systems.● Developed Blackboard, WebCT, CPS, and Moodle cartridges for major (Fortune 500) textbook publishing companies.

High School Teacher• Taught Physical Science, Earth Science, Algebra, and Geometry.

• Trained initial staff for a New Store Opening, and stayed in that location training new employees for all FoH positions.

English Assistant• Assisted the school's English department (native French speakers) in all aspects of course preparation, instruction, and grading.• Taught and tutored several small advanced English classes.

Peer Tutor for Math and Biology courses.• Tutored individuals and classes up to 15 students.• Tutored basic math through Calculus, General Biology, Genetics, Developmental Biology, and General Chemistry.