Wayne Thomasson Email & Phone Number

Fully retired now. No longer seeking work. .

responsible for the day to day operations of Programming teams and the manufacturing dept. I worked closely with the software development teams for the Voice Logging software. I coordinated the delivery of the software to the computer manufacturing department in preparation for delivery to the clients.

Oversaw software design, development, implementation and support of mission critical, 24x7 Point of Sale Help Desk system. Worked on projects from inception to final closure with the clients. Establish best practices and policies within POS group to enhance and standardize development. Manage workflow to terminal deployment division and software download platforms. Served as a key member of the Core Distributive Systems Management Team. Monitor $1.2 million operating budget with full… Show more Oversaw software design, development, implementation and support of mission critical, 24x7 Point of Sale Help Desk system. Worked on projects from inception to final closure with the clients. Establish best practices and policies within POS group to enhance and standardize development. Manage workflow to terminal deployment division and software download platforms. Served as a key member of the Core Distributive Systems Management Team. Monitor $1.2 million operating budget with full P&L responsibility. Managed team of over 30 IT staff members. Technologies utilized include: Oracle PL/SQL, SQL, 4th Dimension, Java, HTML, UNIX, C++ and Mainframe COBOL II, DB2 on IBM mainframe (OS390), RISC/6000 (UNIX), PC and Apple desktops.Accomplishments:• Performed instrumental role in development and deployment of new Credit Card processing system.• Designed and implemented Screen-Pop technology to enhance productivity of the Help Desk as first large-scale implementation of Screen-Pop on an Apple Macintosh computer platform. • Reduced the initial response time for call answering from sixty-eight seconds to three seconds, which decreased cost by 20% and reduced client frustration by 10%. • Established process to enable customer service representatives to engage in 20% higher call volume. • Wrote RFP, selected vendors and managed $6 million project to modify over 1,000 company software applications to meet customer system requirement.• Coordinated with PMO to facilitate global company projects and achieve CMMI level 3 initiatives.• Served as key member on Off-host systems Disaster Recovery/Business Continuation Process.• Introduced Off-Host Change Management procedures to ensure proper testing and implementation of new or changed software, which minimized risk of down time.• Led conversion of Help Desk software from Apple platform to Intel based PC platform, reduced desktop equipment cost by 55%, decreased training cost by 20% Show less

Oversaw business operations and Information Technology projects. Designed Emily™ Telephone Message Center and cable plant tracking system for multiple sites. Developed software solutions for monitoring conference room reservations. Built and sold custom design Personal Computers. Converted message center software to HP 3000, Wang VS and PC platforms.

Ba/Ma, Mis

Aa, It, Business Management