Wayne Neilson

Wayne Neilson Email and Phone Number

Service Delivery Manager @ Cloud Connect WA
Perth, WA, AU
Wayne Neilson's Location
Greater Perth Area, Australia
About Wayne Neilson

Passions:Service Delivery, Change Management, Project Management, Benefits Realisation, Customer Value AddSpecialties: Prince2 Project Management methodologies,ITIL v3 methodologies,ConnectWise Automate / Manage / Control,ManageEngine ServiceDesk Plus,ManageEngine Desktop Central,Autotask Service Desk software,Autotask Endpoint Management,IT Glue Document Management System,PRTG Systems Monitoring,Nagios Systems Monitoring,Avamar Data Protection,Commvault Simpana v7.0.0 Data Protection and Archiving,VMWare ESX 3.5, vSphere 4.0, 4.1,Exchange 2003, 2007, 2010,Windows Server 2000, 2003, 2008,Citrix XenApp, XenServer,Windows Deployment Services,Microsoft Project 2007, 2010

Wayne Neilson's Current Company Details
Cloud Connect WA

Cloud Connect Wa

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Service Delivery Manager
Perth, WA, AU
Wayne Neilson Work Experience Details
  • Cloud Connect Wa
    Service Delivery Manager
    Cloud Connect Wa
    Perth, Wa, Au
    View
  • Cloud Connect Wa
    Leadership Team Member
    Cloud Connect Wa Jun 2020 - Present
    Perth, Western Australia, Australia
    View
  • Cloud Connect Wa
    Service Delivery Manager
    Cloud Connect Wa Oct 2019 - Present
    Perth, Australia
    View
  • Cloud Connect Wa
    Senior Engineer
    Cloud Connect Wa Apr 2018 - Oct 2019
    West Perth
    • Provide Level 2 / 3 customer support to local and remote sites, both in person and via remote access.• Introduce ITIL based procedures and practices for the successful resolution of all reported Incidents and Problems.• Introduce improvements to the Connectwise Manage service desk system currently in use.• Facilitate improved customer relations through personal meetings and understanding of clients key business objectives.• Facilitate project management of significant customer changes, eg business relocation, Office 365 migrations, etc.
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  • Deeptech - Intelligent Networking
    Service Delivery Lead / Account Manager
    Deeptech - Intelligent Networking Jun 2016 - Apr 2018
    West Perth
    • Provide Level 2 / 3 customer support to local and remote sites, both in person and via remote access.• Introduce ITIL based procedures and practices for the successful resolution of all reported Incidents and Problems.• Introduce improvements to the AutoTask service desk system currently in use.• Facilitate improved customer relations through personal meetings and understanding of clients key business objectives.• Facilitate project management of significant customer changes, eg business relocation.
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  • Tbb Investments
    Owner Builder
    Tbb Investments Dec 2012 - Jun 2016
    Bicton, Wa
  • Panoramic Resources Ltd
    Senior It Support & Projects Officer
    Panoramic Resources Ltd Jan 2012 - Dec 2012
    Perth, Australia
    Responsible and accountable to the business, for the successful delivery of all Information Technology based projects, including planning, organizing, securing, and managing our resources to achieve specific goals to the benefit of the company.Projects successfully managed and delivered include -- Exchange 2010 migration (from 2003)- Introduction of Change Management systems- Nagios Monitoring system- Physical office relocation in Perth CBD- Windows 7 x64 fleet wide rollout (from Win XP x32)- HP leased fleet deployment- Office 2010 fleet wide upgrade (from Office 2003)- Centralised desktop & server management system
  • Panoramic Resources Ltd
    Senior It Officer
    Panoramic Resources Ltd Jun 2010 - Dec 2011
    Primarily responsible for the creation of the Service Desk facility including the implementation of ITIL v3 based Service Delivery methodologies with supporting systems, as a solid foundation for the growth of the IT function within the business and to support the rollout of the planned project portfolio.
  • Ausclad Group Of Companies
    Senior It Systems Administrator
    Ausclad Group Of Companies Jan 2007 - May 2010
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  • Malcolm Thompson Pumps
    Ict Systems Administrator
    Malcolm Thompson Pumps Jul 2002 - Jan 2007

Wayne Neilson Skills

Microsoft Exchange Vsphere Windows Server Vmware Esx Citrix Metaframe Ms Project Wds Service Delivery Project Planning Citrix Vmware Active Directory Sccm Virtualization Blackberry Enterprise Server Itil Disaster Recovery Backup Exec Dns Vmware Infrastructure Technical Support It Service Management Information Technology System Deployment Vmware Vsphere Windows 7 Windows Xp

Wayne Neilson Education Details

Frequently Asked Questions about Wayne Neilson

What company does Wayne Neilson work for?

Wayne Neilson works for Cloud Connect Wa

What is Wayne Neilson's role at the current company?

Wayne Neilson's current role is Service Delivery Manager.

What schools did Wayne Neilson attend?

Wayne Neilson attended Curtin University, Tafe, Tafe.

What are some of Wayne Neilson's interests?

Wayne Neilson has interest in Professional Efficiencies, Snowboarding, Fitness, Health And Wellbeing.

What skills is Wayne Neilson known for?

Wayne Neilson has skills like Microsoft Exchange, Vsphere, Windows Server, Vmware Esx, Citrix Metaframe, Ms Project, Wds, Service Delivery, Project Planning, Citrix, Vmware, Active Directory.

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