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Wayne Neilson Email & Phone Number
Service Delivery Manager
at
Cloud Connect WA
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager
Location
Greater Perth Area, Australia, Australia
Who is Wayne Neilson? Overview
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Quick answer
Wayne Neilson is listed as Service Delivery Manager at Cloud Connect WA, based in Greater Perth Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Wayne Neilson.
Wayne Neilson previously worked as Leadership Team Member at Cloud Connect Wa and Senior Engineer at Cloud Connect Wa. Wayne Neilson studied at Curtin University.
Company email context
Email format at Cloud Connect WA
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Cloud Connect WA
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Profile bio
About Wayne Neilson
Passions:Service Delivery, Change Management, Project Management, Benefits Realisation, Customer Value AddSpecialties: Prince2 Project Management methodologies,ITIL v3 methodologies,ConnectWise Automate / Manage / Control,ManageEngine ServiceDesk Plus,ManageEngine Desktop Central,Autotask Service Desk software,Autotask Endpoint Management,IT Glue Document Management System,PRTG Systems Monitoring,Nagios Systems Monitoring,Avamar Data Protection,Commvault Simpana v7.0.0 Data Protection and Archiving,VMWare ESX 3.5, vSphere 4.0, 4.1,Exchange 2003, 2007, 2010,Windows Server 2000, 2003, 2008,Citrix XenApp, XenServer,Windows Deployment Services,Microsoft Project 2007, 2010
Listed skills include Microsoft Exchange, Vsphere, Windows Server, Vmware Esx, and 23 others.
Current workplace
Wayne Neilson's current company
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10 roles
Wayne Neilson work experience
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Leadership Team Member
Current
Jun 2020 - Present
Service Delivery Manager
Current
Oct 2019 - Present
Senior Engineer
- Provide Level 2 / 3 customer support to local and remote sites, both in person and via remote access.
- Introduce ITIL based procedures and practices for the successful resolution of all reported Incidents and Problems.
- Introduce improvements to the Connectwise Manage service desk system currently in use.
- Facilitate improved customer relations through personal meetings and understanding of clients key business objectives.
- Facilitate project management of significant customer changes, eg business relocation, Office 365 migrations, etc.
Apr 2018 - Oct 2019
Service Delivery Lead / Account Manager
- Provide Level 2 / 3 customer support to local and remote sites, both in person and via remote access.
- Introduce ITIL based procedures and practices for the successful resolution of all reported Incidents and Problems.
- Introduce improvements to the AutoTask service desk system currently in use.
- Facilitate improved customer relations through personal meetings and understanding of clients key business objectives.
- Facilitate project management of significant customer changes, eg business relocation.
Jun 2016 - Apr 2018
Owner Builder
Tbb Investments
Dec 2012 - Jun 2016
Senior It Support & Projects Officer
Panoramic Resources Ltd
Responsible and accountable to the business, for the successful delivery of all Information Technology based projects, including planning, organizing, securing, and managing our resources to achieve specific goals to the benefit of the company.Projects successfully managed and delivered include -- Exchange 2010 migration (from 2003)- Introduction of Change.
Jan 2012 - Dec 2012
Senior It Officer
Panoramic Resources Ltd
Primarily responsible for the creation of the Service Desk facility including the implementation of ITIL v3 based Service Delivery methodologies with supporting systems, as a solid foundation for the growth of the IT function within the business and to support the rollout of the planned project portfolio.
Jun 2010 - Dec 2011
Senior It Systems Administrator
Jan 2007 - May 2010
Ict Systems Administrator
Malcolm Thompson Pumps
Jul 2002 - Jan 2007
3 education records
Wayne Neilson education
Education record
Certificate In Computing Studies
Certificate In Electronic Studies, Electrical And Electronics Engineering
FAQ
Frequently asked questions about Wayne Neilson
Quick answers generated from the profile data available on this page.
What company does Wayne Neilson work for?
Wayne Neilson works for Cloud Connect WA.
What is Wayne Neilson's role at Cloud Connect WA?
Wayne Neilson is listed as Service Delivery Manager at Cloud Connect WA.
Where is Wayne Neilson based?
Wayne Neilson is based in Greater Perth Area, Australia, Australia while working with Cloud Connect WA.
What companies has Wayne Neilson worked for?
Wayne Neilson has worked for Cloud Connect Wa, Deeptech - Intelligent Networking, Tbb Investments, Panoramic Resources Ltd, and Ausclad Group Of Companies.
How can I contact Wayne Neilson?
You can use AeroLeads to view verified contact signals for Wayne Neilson at Cloud Connect WA, including work email, phone, and LinkedIn data when available.
What schools did Wayne Neilson attend?
Wayne Neilson studied at Curtin University.
What skills is Wayne Neilson known for?
Wayne Neilson is listed with skills including Microsoft Exchange, Vsphere, Windows Server, Vmware Esx, Citrix Metaframe, Ms Project, Wds, and Service Delivery.
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