• Supervised CBO activities for $270 million national hospital chain with 22 facilities in 17 states. Initiated entire work flow assignment, action plans and process improvements.• Organized, trained and managed 38 direct reports into various SME groups including billing, denials management, high dollar collectors, underpayments, credits, refunds, EOB validation and high volume collection teams. Directed all training and production essentials. • Managed a $35 million acute hospital AR >90 legacy project. Responsible for hiring, training, and motivating 20+ project team. Developed innovative strategic planning and process improvement. Implemented and monitored all project metrics. Achieved 92% resolution on initial placement and ongoing weekly new rolls.• Managed a $390 million acute hospital AR >90 wind down project. Responsible for hiring, training, and motivating 25+ project team. Achieved 91% resolution on initial placement and ongoing weekly new rolls within a 12 month period.• In addition to normal duties, spearheaded employee engagement activities for entire 150+ LOB. Also assisted Sr. Director in recruiting, cross training multiple teams, and manager on-boarding.

• Produced and managed $3-$3.5 million in annual medical claims for offices spreading over multiple specialties and disciplines.• Renovated 100+ billing department’s regulations and systems.• Instituted program modifications to better improve office efficiency and revenue.• Trained 150+ staff members on policy and procedures.• Delivered market research and LCD recommendations for optimal billing structure.Account Manager• Expanded company sales 66% in first six months.• Triggered revenue growth of 113% in first 3 years.• Cultivated direct relationship with clients resulting in numerous 8+ year business relationships.• Attained occurrences of client revenue expansion of 100-150%.• Facilitated on-going training in over 100+offices.• Maintained 92% customer retention rate.• Established office policies and procedures.Operations Manager• Marshaled 100% collection rate of obtainable insurance revenue. • Effectively decreased payment turnaround days from 45 to 17 days.• Ensured 98% claims acceptance rate.• Executed 80 hours a month phone to phone claims resolution. • Initiated written and verbal acknowledgement of contract violations.• Activated collection procedures for past due and delinquent accounts.• Operated call center for patient inquires and billing questions.• Enforced contract stipulations and guidelines.• Calculated weekly progress and statistics.Director of Strategic Analysis• Created and studied weekly, monthly and annual revenue reports.• Considered current fee structure comparable to industry standards.• Reported trends and creative billing solutions.• Recommended innovative options for revenue maximization.• Alerted clients of revenue forecasting and budgeting possibilities.