Wayne Vogel Email & Phone Number

Oceanside, California, United States

Netsmart Technologies is the largest EHR (Electronic Health Record) technology solution provider for the behavioral health and human services community, with a client base of 23,000 organizations, including more than 450,000 care providers and more than 40 state systems. I currently work as a remote associate in Oceanside CA, and provide escalated second-level technical support for Netsmart’s Avatar solution, and am involved in several technical projects.Responsibilities include :Investigating software and database issues using Crystal Reports and Cache database software. Working closely with developers and system engineers to identify product defects, and document issue resolution in Salesforce CRM and JIRA.Creating internal and client-facing Wiki articles.

Hauppauge, Ny

Hart Systems is the industry leader in technology-driven self-managed retail physical inventory control. I managed the Customer Support team, consisting of 50 full and part-time associates in a 24/7 call center environment.Responsibilities included:Creating reports to track support associate metrics and problem resolutions using HEAT and CallSweet software.Instituted a web-based client training program to replace existing conference call training.Instituted a remote telephone support system using Avaya IP Office software to expand support capabilities.

Carle Place, Ny

I managed the Technical Support Help Desk, and managed projects for BloomNet Technologies, which is the wire service for 1-800-FLOWERS.com.Responsibilities included:Developed, tested, and assembled hardware on our Point of Sale systems.Tracked issues and resolutions with Avaya, Remedy, and Oracle CRM On Demand software, created related metrics reports to track routing and closure rates.Prepared project requirements documentation for new projects and program updates.Performed Quality Assurance testing and prepared necessary documentation.Communicated and negotiated with vendors about pricing and delivery of hardware and software.Reduced size of technical team by over 50% while still maintaining excellent metrics and high level customer service ratings by improving internal software programs and procedures

Hauppauge, Ny

I managed the software development team, as well as being responsible for managing projects and preparing project specifications, development, debugging, quality assurance testing, installation, deployment, and end-user training.Responsibilities included:Developed and negotiated price quotes for new projects.Developed programs in Visual Basic, MS SQL Server, Microsoft Access, and Crystal Reports to meet customers specifications.Lead programmer for Teklogix hand held barcode scanner projects which were deployed globally.Generated test plans and test evidence documentation, and performed quality assurance testing in a Sarbanes-Oxley compliant environment.