Global Demand Planning and Forecasting* Own global supply/demand forecasts for 2 product lines.* Oversee global order fulfillment with Account Managers.* Manage on-time delivery of service materials and root cause analysis of late materials.* Improve metrics measuring product line success (using Tableau for visualization).* Partner with Austin & Singapore manufacturing to improve stocking inventory.* Partner with Business Managers to execute on contracts and stocking policies.* Partner with Finance and Product Managers to optimize inventory and resolve E&O materials.NPI Materials Program Management* Owned supply chain roadmap from NPI phase to production for 3 NPI projects.* Owned Make/Buy analysis. For one NPI project, reduced 1-year production cost by $3M+ a year.* Managed cost reduction to meet cost goals. In one case, negotiated and realized costs from $35k to $25kfor critical component (chamber) valued at $2-$3M a year in savings.* Managed lead time reduction to meet production goals. In one case, negotiated with a Japanesesupplier on reducing lead time from 13 weeks to ~5 weeks, using real-time liability agreement.* Drove improvement on supplier’s manufacturing processes to meet quality and on-time delivery.* Defined metrics to monitor suppliers’ performance to meet project deliverables.* Communicated and presented on program status to top-level management.Enablement and Systems * Led company’s implementation of Salesforce.com.* Coordinated with stakeholders to gather requirements and translated into technical requirements.* Orchestrated UX and UI design for custom Salesforce.com objects.* Created training documents & videos and led classroom training on Salesforce.com.* Created metrics to track engagement, adoption, retention, and satisfaction of our base users.* Worked with programmers to review SQL scripts and programming code as needed.

Board director of a cross-border payment service provider in Chicago, IL, helping merchants with access to WeChat Pay and Alipay transactions.