Wayne Wallace Email & Phone Number

13649 Montfort Drive, Dallas, Texas, 75240

Directly manage the IT Business Analyst Team. Carry out management responsibilities in accordance with Neighborhood Credit Union’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Identify crucial business areas that require solutions to make the credit union more effective by identifying, analyzing, and redesigning the organization’s core business processes with the aim of achieving improvements in critical performance measures, such as cost, quality, service and efficiencies.Gather and analyze changing requirements of users, explores technologies that complement their abilities to add value, and develops effective and feasible ways to satisfy user requirements.Coordinate with subject matter experts on data categorization, safeguarding relative sensitive data, and promoting/educating staff regarding information security awareness. Presents ideas, leads discussions, and generally collaborates with staff to produce innovative solutions and facilitate inter-departmental interaction.

Successfully involved in two financial core conversation upgrades from Fiserv’s CUBE to Jack Henry & Associates (JHA) Symitar Episys software lasting as a six-month project. Upgraded all hardware and software to meet the new requirements. Tested all hardware and software before deployment, informed and mentored staff of changes. Involved with timelines, ordered needed hardware and software and worked with venders on cost controls.A complete migration and integration of another local credit union, comparing hardware and software needs, involved with decision making and purchases of new equipment.Effectively plan, implemented, configure, optimize and maintained IBM Mass360 for internal iPad and IPhone, Tablets and employee BYOD.Implemented and maintained Skype for Business communications across the credit union.Implemented and maintained Enterprise Antivirus software and Policies.Implemented and maintained Exchange Server Implemented and maintained Office 2013/2016 Implemented and maintained WSUS for Windows UpdatesImplemented and maintained Microsoft Bitlocker.Implemented and maintained SharePoint 2013 Server and Farm

• Successfully provided Installation, Configuration and Troubleshooting of Dell and IBM Server Software and Hardware for 70 plus Servers including Servers in a PCI Compliant environment.• Work with the Programming Team in the Development, Installation and Troubleshooting of Custom Designed Software utilizing SQL 2000/2005/2008, SQL Server Management Studio and Microsoft Visual SourceSafe.• Management of Bulk Email Services Utilizing Exchange 2010, Microsoft Online Services and Forefront TMG responsibility included, but not limited to: Assuring Emails are sent, Bounce Backs are Properly Distributed, Imports and Exports of Email Addresses occur at the designated time and are Properly Saved.• Backup and Restoration of Networked Servers utilizing several different Tape Drives utilizing Symantec Backup Exe 2010.• Assists the Support Group Team on items they need to Escalate utilizing Bridge Trak Ticketing Software.RIF

Successfully provided oversight to Billing Team performing Manual SQL Queries and Report using Microsoft Access and Excel.Formulated Data to Excel to Analyze financial figures, created Pivot Tables and created Financial Reports such as Trend and Aging.Simultaneously worked with “Customer Support Team” to Review, Prioritize, Fix Issues, and Close Ticket Request.

Senior Network Administrator for an Architectural and Software Development Fortune 200 Company providing Support for all Networks, Servers, Computers, Laptops, Printers, Plotters, Routers, Switches, Hubs, Wireless Devices, Faxes and Phones. Responsible for all Software Installation and Maintenance, Polices, Procedures, Documentation, Training, Testing, Support and Web Development.Successfully Provided Problem Solving and Troubleshooting in the following areas: Client Server Configurations, Microsoft Active Directory (AD), DHCP, DNS, TCP/IP, Firewall Security Configurations, Network Printing, Netopia Switches, Netopia Routers, Net Gear Hubs, and Network Infrastructure including Patch Panels and CAT 5 Cabling.Installation and Administration of Blackberry Server Supporting Blackberry Handsets also worked with Various Smartphone for Remote Email Access to the Microsoft Exchange Server Environment including I-phones and Android System Phone.Worked with “Training Department” to Produce Comprehensive user Training Manuals, Tutorials and Online Help Administration Manuals for each Software Application to meet Corporate Auditing Requirements and ease of future Hand-off.Web Developer /Webmaster for 4 websites including Software, Collaboration, Ecommerce and Intranet .Simultaneously Worked with “Development Department” to Review, Prioritize, Fix and Deliver Bug Fixes, Hot Fixes and Patch Releases for Multiple Versions of Software by Using BTNet- an Open Source Application.