• Vendor Relationship Management/Performance Monitoring: Develop a Vendor Relationship Management program to monitor and manage the overall performance of vendor products and services. Establish requirements and measurements to achieve continuous performance improvement for critical vendors.• Policy and Procedure Refinement/Compliance: Refine, develop, and implement policies, procedures, and controls to ensure compliance with regulatory requirements and internal standards. Regularly review and update these policies to adapt to changing regulations and business needs.• Vendor Risk Management Framework/Risk Assessment Methodologies: Maintain a robust vendor risk management framework, including risk assessment methodologies, risk rating criteria, and ongoing monitoring mechanisms. Ensure that these methodologies are consistently applied across all vendor relationships.• Continuous Improvement/Program Enhancement: Facilitate continuous improvement of the program and risk mitigation efforts. Evaluate and select appropriate methods and tools to assist in this endeavor. Regularly review program performance and implement improvements as needed.• Subject Matter Expertise/Guidance and Training: Serve as a subject matter expert on vendor management best practices, regulatory requirements, and industry standards. Provide guidance and training to internal stakeholders to ensure they are well-informed and compliant.• Collaboration with Internal Departments/Cross-Functional Collaboration: Collaborate with internal audit, legal, compliance, risk, and other relevant departments to address vendor-related issues. Ensure alignment with organizational goals and objectives through effective communication and collaboration.• Culture of Accountability/Transparency and Improvement: Foster a culture of accountability, transparency, and continuous improvement within the vendor management function. Encourage open communication and regular feedback to drive program enhancements.

• Vendor Lifecycle Management: Oversaw the entire process from onboarding to offboarding. Ensured compliance with Third Party Risk Management (TPRM), legal, and cybersecurity guidelines. This included planning, risk assessment, due diligence, selection, contracting, ongoing monitoring, and performance management.• Ongoing Monitoring: Continuous monitoring of third-party cyber events and incidents. Maintained relationships with third-party contacts, and supported product service owners.• CRVPM Methodologies: Executed methodologies for the full vendor engagement lifecycle, including sourcing, negotiations, onboarding, performance management, and termination.• Third-Party Management Program: Oversaw the program, maintained policies and procedures, managed vendor risk, and administered contracts.• Database Management: Kept the corporate database updated with current vendor information, documentation, contracts, and tracking SLAs, cyber breaches, and business exceptions.• Critical Vendor Reviews: Conducted periodic reviews based on formal risk ratings, including risk assessments, insurance reviews, SOC reviews, contract reviews, disaster recovery testing, and exit strategy reviews.• Stakeholder Collaboration: Built strong partnerships with internal stakeholders, including Legal, Compliance, and InfoSec teams to ensure effective planning and collaboration on vendor-related matters.• Professional Development: Maintained certifications and staying updated by attending workshops, reviewed publications, and participated in professional networks.

• Supervised escalated tasks, managed daily work-flow and resolved escalated vendor relations issues as vendor liaison. • Maintained internal compliance related to all applicable U.S. Title Operations regulations to achieve satisfactory procedural and compliance audits or examinations with Offshore Vendor teams. • Built strong partnerships with internal stakeholders including Escrow Office, Title Officers, Regional Executives to ensure effective planning and collaboration on vendor related matters and vendor relationship management. • Managed performance SLA to ensure offshore vendors were meeting the contracting terms. • Full supervisory responsibility for a team of 20 Title Examiners/Title Searchers, including customer support staffs.• Managed entire CA production support for both Commercial/Residential business channels.

• Built strong vendor partnerships with internal stakeholders including Loan Officers, Wealth Management Partners, Regional Executives to ensure effective planning and collaboration to reinforce top-tier revenue generating vendor relationship. • Delivered market segment expansion presentation to local/potential vendors to expand relationship and wallet share.• Managed required documents and vendor contracts, including business risk assessments, Business Impact Analysis and insurance reviews in the assigned vendor portfolio. • Collaborated in contract, compliance, regulatory reviews with internal Legal Counsels, Compliance and Change Management teams.

• Managed attorney vendors and built strong partnerships with key attorney firm personnels to ensure effective planning and collaboration on operations related matters and vendor management, including SLAs and performance KPIs. • Built strong partnerships with internal stakeholders including Escrow Office, Title Officers, Regional Executives to ensure effective planning and collaboration on vendor related matters and vendor relationship management. • Managed a team of 15 Loan Verification Analysts that is responsible for various remediation activities including issue identification, root cause analysis, corrective action, and validation.• Participated in strategic planning discussions for the business unit or functional area and provided recommendations regarding future direction.• Responsible for the Preventative quality assurance within Operational Risk, including: Customer Due Diligence, Legal. • Responsible for maintaining up to date business unit policy and procedure and assisted with operational risk oversight.

• Supervised a team of 20 Mortgage Servicing Representatives; provided direction to Servicing staffs on department goals; coached on Loan Servicing standards; ensured team were meeting expectations on calls; and addressed gaps in performance immediately. • Managed day-to-day Loan Servicing activities, contributed to strategic planning within area of loan servicing. Reviewed loan servicing standards, policies and procedures and assured complete understanding and compliance by all personnel.• Worked with Quality Assurance, Compliance, Risk, Audit and the Management team to assure compliance with FHA, VA, FNMA/FHLMC. • Ensured that all functions were adequately staffed by training and cross-training employees, and that all duties were clearly defined and performed in a timely, accurate and thorough manner.• Prepared and reviewed business reports for accuracy and determined potential problems to support senior management in their efforts to grow the business and were accountable for the communication of strategic business decisions.