With over 20 years of IT experience developing and managing partner relationships. Proven ability to grow and maintain business relationships at all levels.● Manage strategic partnerships with both internal and external business units; identify business needs and opportunities; establish priorities; and allocated resources to maximize client satisfaction● Serve as an escalation point for issues impacting both clients and the software product to reduce risk● When… Show more With over 20 years of IT experience developing and managing partner relationships. Proven ability to grow and maintain business relationships at all levels.● Manage strategic partnerships with both internal and external business units; identify business needs and opportunities; establish priorities; and allocated resources to maximize client satisfaction● Serve as an escalation point for issues impacting both clients and the software product to reduce risk● When necessary, facilitate staff meetings, create a team atmosphere that encourage staff and support the needs of clients● To contribute to the development of a culture that enjoys the challenge of exceeding client expectations/targets Show less

Promoted to direct the delivery of IT solutions and programs in support of business processes as part of the senior management team. Consulted with business on all aspects of technology and computing needs.Directed a team of IT professionals, ensuring timely execution of system developments and enhancements. Drove key functional programs and processes, in alignment with corporate objectives:● Technology Vision and Strategy● Customer Service Standards● Budget… Show more Promoted to direct the delivery of IT solutions and programs in support of business processes as part of the senior management team. Consulted with business on all aspects of technology and computing needs.Directed a team of IT professionals, ensuring timely execution of system developments and enhancements. Drove key functional programs and processes, in alignment with corporate objectives:● Technology Vision and Strategy● Customer Service Standards● Budget and Business Plan Management● Vendor and Contractor Oversight and Negotiations● Team Performance Monitoring and Management ● Quality Assurance, Standards, and Compliance● Staff Hiring, Training, and Mentoring● Continuous Improvement and Operational Effectiveness ● Program and Project Delivery SELECT RESULTS:►Proactively analyzed department requirements and identified technology solutions to boost productivity. Increased relationships and communications between IT and business.► Created and implemented sustainable tools that slashed duplicate data entry 95% and reduced energy consumption 30%.► Spearheaded resource, vendor, and consolidation strategies to successfully reduce department budget 30%, lower operating costs, and increase efficiencies.► Directed teams to build custom solutions, exceeding business requirements while generating hundreds of thousands in cost-savings. Show less

Promoted into dual position to drive project design and delivery and provide strategic leadership to application development team. PROJECT MANAGER: Directed project teams, ensuring resource direction and allocation to deliver on over 20 unique projects. Oversaw complete project lifecycles while liaising between diverse stakeholders. Established project plans and executed work within cost and time constraints. Project work also included:● Definition and oversight of scope… Show more Promoted into dual position to drive project design and delivery and provide strategic leadership to application development team. PROJECT MANAGER: Directed project teams, ensuring resource direction and allocation to deliver on over 20 unique projects. Oversaw complete project lifecycles while liaising between diverse stakeholders. Established project plans and executed work within cost and time constraints. Project work also included:● Definition and oversight of scope, objectives, and deliverables.● Detailed analysis, design, and development activities.● Project status reporting and budgeting.● Team and work performance management. TECHNICAL LEAD: Ensured design, implementation, and support of strategic business and IT initiatives. Managed end-to-end activities, analyzing developer activity and providing strategic engagement opportunities. Oversight also included:● Production support.● Technology strategy development.● Vendor relationship management.● Key metric reporting. SELECT RESULTS:►Regularly exceeded project expectations, delivering custom applications on time and within budget – faster and at lower costs than vendors – to reduce resources and increase user efficiencies by as much as 50%.► Recommended delayed disaster recovery plan that eliminated 59 hours of unnecessary downtime caused by hardware failure. Show less

Acted as intermediary between business users and programming to ensure technology solutions were designed and created in alignment with business requirements. Supported user needs, resolved problems, determined validity and risks, and developed test plans. Worked with engineers to design and build a new data center, from the ground up.SELECT RESULTS: ► Proposed strategic technology initiatives and alternatives to management and executive teams, developing and… Show more Acted as intermediary between business users and programming to ensure technology solutions were designed and created in alignment with business requirements. Supported user needs, resolved problems, determined validity and risks, and developed test plans. Worked with engineers to design and build a new data center, from the ground up.SELECT RESULTS: ► Proposed strategic technology initiatives and alternatives to management and executive teams, developing and delivering applications that reduced inventory 50%, eliminated business interruption, and lowered energy consumption. Show less