Wendy Bohan-Ciruli Email & Phone Number

San Francisco Bay Area

Managing a team of direct reports in addition to Senior Program manager duties.

San Francisco Bay Area

San Francisco Bay Area

• Program Manager - For the Zendesk Support Product Line (largest and flagship product). Currently contributing to and driving multiple, high-priority, company top 5 programs with broad impact.Provide cross-functional.
• Coordinate, communicate, and execute quarterly planning and strategic (long-term) planningefforts to align with corporate and product line goals and priorities.
• Created and launched multiple process improvements that include:- Support Intake Process used to funnel and manage incoming work requests- Agent Experience Integration Process to manage, organize, and facilitate.
• Manage and facilitate large-scale team meetings, Executive leadership team meetings, andown all PgM responsibilities across 9 of the 21 Support scrum teams.
• Leads with a positive growth mindset, extremely high level of integrity, and a supportive andprofessional approach when tackling issue resolution and sensitive employee discussions.

See "Volunteer Experience" for a list and a detailed description of responsibilities and activities.

Oakland, CA

Assisted in operations and managed communication for the MLL (a school offering foreign language studies to elementary students in the Montclair and surrounding communities) to include: - Restructured the operations of the program to accommodate a higher number of students and to facilitate more robust language learning.- Re-defined the mission statement.

Mountain View, California

Product Manager - For Silicon Valley start-up, Zip2, founded by Kimbal and Elon Musk. Conceptualized, developed, and launched the first of its kind online entertainment guide used by several major news organizations including The New York Times and Hearst Corporation.- Contributed to the development of the products business plan and financial forecasting..

Mountain View, California

Marketing Manager - Conducted market research studies to determine the direction of existing products better and to help facilitate the development of company objectives and new products.- Coordinated consumer and usability testing.- Analyzed market trends and testing data to determine the direction of product development.- Produced and presented analysis.

San Francisco Bay Area

Western Regional Marketing Manager - Developed category management and brand initiatives for the Western Sales Division to include pricing, packaging, promotions and sales strategies for a variety of Nestle Beverage Brands.- Worked as a liaison between the Western regional sales division, marketing teams, and Nestle corporate brand managers.- Monitored and.

San Francisco Bay Area

Regional Marketing Analyst - Monitored ongoing sales, consumer activity, and trends unique to the Western region using Nielsen findings and other syndicated research.- Generated ongoing reports and presented findings to the regional sales and marketing teams.- Assisted in building sales and marketing programs around research findings and corporate.

San Francisco Bay Area

Territory Sales Manager - Independently maintained a sales call balance of new business opportunities along with existing business retention.- Held client meetings to develop and grow business within a vast and diverse customer base.- Analyzed sales and purchasing data to manage ongoing volume requirements and for more efficient product placement of new.

Greater Los Angeles Area

Founder - Co-founded, developed, launched and managed a sports marketing/promotions management company. Responsible for all areas of business including sales, marketing, client relations and staff management. Collaborated with clients to establish a promotional presence at various sporting events.