Wendy Bohan-Ciruli Email & Phone Number

San Francisco Bay Area

Managing a team of direct reports in addition to Senior Program manager duties.

San Francisco Bay Area

San Francisco Bay Area

Program Manager - For the Zendesk Support Product Line (largest and flagship product). Currently contributing to and driving multiple, high-priority, company top 5 programs with broad impact.Provide cross-functional, end-to-end execution of programs across multiple stakeholderorganizations and multiple geographies. High-level of focus on dependency management,risk mitigation, status communication, and executive-level scope and strategy discussions.• Coordinate, communicate, and execute quarterly planning and strategic (long-term) planningefforts to align with corporate and product line goals and priorities.• Created and launched multiple process improvements that include:- Support Intake Process used to funnel and manage incoming work requests- Agent Experience Integration Process to manage, organize, and facilitate collaborationacross teams working to build within a unified workspace- Support Planning Playbook to expedite elements of onboarding for new Support teammembers and that offers existing teams a detailed guide of all Zendesk planning activities,roles & responsibilities, timelines, and an auto-updated view of the Support roadmapviewable by quarter, team, priority, and progress.• Manage and facilitate large-scale team meetings, Executive leadership team meetings, andown all PgM responsibilities across 9 of the 21 Support scrum teams.• Leads with a positive growth mindset, extremely high level of integrity, and a supportive andprofessional approach when tackling issue resolution and sensitive employee discussions.

See "Volunteer Experience" for a list and a detailed description of responsibilities and activities.

Oakland, Ca

Assisted in operations and managed communication for the MLL (a school offering foreign language studies to elementary students in the Montclair and surrounding communities) to include: - Restructured the operations of the program to accommodate a higher number of students and to facilitate more robust language learning.- Re-defined the mission statement and marketing campaign. - Established electronic enrollment documentation and processes. - Produced a “Welcome Kit” to better define the program, teaching methods, and philosophy.- Developed a consistent line of communication between parents, staff and board members. - Successfully produced an annual performance night to showcase classroom achievement. All of these endeavors contributed to record high enrollment and a dramatic increase in the approval ratings of the program.

Mountain View, California

Product Manager - For Silicon Valley start-up, Zip2, founded by Kimbal and Elon Musk. Conceptualized, developed, and launched the first of its kind online entertainment guide used by several major news organizations including The New York Times and Hearst Corporation.- Contributed to the development of the products business plan and financial forecasting.- Coordinated the development and launch timeline that included, engineers, web designers, and media partners.- Designed and created both online and offline marketing collateral for sales meetings, trade shows, and company executives.- Managed ongoing product development and client relations and continually collaborated with team members to develop future objectives and product improvements.

Mountain View, California

Marketing Manager - Conducted market research studies to determine the direction of existing products better and to help facilitate the development of company objectives and new products.- Coordinated consumer and usability testing.- Analyzed market trends and testing data to determine the direction of product development.- Produced and presented analysis reports to executives.

San Francisco Bay Area

Western Regional Marketing Manager - Developed category management and brand initiatives for the Western Sales Division to include pricing, packaging, promotions and sales strategies for a variety of Nestle Beverage Brands.- Worked as a liaison between the Western regional sales division, marketing teams, and Nestle corporate brand managers.- Monitored and reported region specific market and consumer trends.- Worked closely with the regional sales force to identify and develop market specific marketing campaigns and sales materials.

San Francisco Bay Area

Regional Marketing Analyst - Monitored ongoing sales, consumer activity, and trends unique to the Western region using Nielsen findings and other syndicated research.- Generated ongoing reports and presented findings to the regional sales and marketing teams.- Assisted in building sales and marketing programs around research findings and corporate objectives.

San Francisco Bay Area

Territory Sales Manager - Independently maintained a sales call balance of new business opportunities along with existing business retention.- Held client meetings to develop and grow business within a vast and diverse customer base.- Analyzed sales and purchasing data to manage ongoing volume requirements and for more efficient product placement of new products and future sales.- Coordinated on-site consumer promotions and strategically crafted year-end sales promotions to meet team objectives.

Greater Los Angeles Area

Founder - Co-founded, developed, launched and managed a sports marketing/promotions management company. Responsible for all areas of business including sales, marketing, client relations and staff management. Collaborated with clients to establish a promotional presence at various sporting events.