Bill Cooksley's Location
Spring, Texas, United States, United States
Bill Cooksley's Contact Details
Bill Cooksley work email
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Bill Cooksley personal email
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About Bill Cooksley
Bill Cooksley is a Principal at WVC Growth Investments at WVC Growth Investments. He possess expertise in cross functional team leadership, program management, outsourcing, crm, business process improvement and 43 more skills.
Bill Cooksley's Current Company Details
Wvc Growth Investments
Principal at WVC Growth Investments
Bill Cooksley Work Experience Details
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Principal - Real Estate Investor, Property ManagerWvc Growth Investments Mar 2013 - Present• Effectively manage financial growth by acquiring and renovating properties achieving above market returns and more than doubling the initial cash on cash investment returns and capital gains of over 40% in less than 2 years.• Perform due diligence in multiple markets in pursuit of new investments, acquire properties, define project renovation scope, cost and timelines, establish subcontractor agreements and pricing, facilitate general contractor, materiel resourcing and resale of properties.• Established entity, prepared and submitted all legal and governance documents required by federal and state.
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Manager Of Operations And Program StrategyHewlett-Packard Sep 2010 - Aug 2012Worldwide Customer Care Web Operations -Global Digital Services, Houston, Tx• Directed the innovation and operational support of a software and web services framework servicing over 30M customers per month• Defined and led product vision, road-map, architecture, design, and strategy, sourced and implemented global solutions that improved customers’ ability to solve problems on the web by 10%, reducing warranty cost by over $25M y/y with a 20% improvement to customer loyalty scores. Obtained executive sponsorship to over $3M annual program funding• Developed performance-driven IT relationships across all diagnostic systems, assets and operational processes. -
Operations And Consumer Business ManagerHewlett-Packard Apr 2007 - Sep 2010Worldwide Customer Care Web Operations - Global Digital Services, Houston, Tx• Developed and executed strategic plan for the innovation and management of global web assets. Achieved customer satisfaction improvements of 6% through increased system stability and a 75% reduction in defects• Instituted corporate-wide governance to capture, qualify, prioritize and leverage business innovation of IT investments “Plan of Record” • Primary Business Partner to IT - gained executive sponsorship to the allocation of funding and required resources, established strategic relationships with manufacturing divisions representing transformative requirements and in developing/meeting IT performance-driven service levels across support systems and assets.
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Chief Of Staff, Strategic Business PlannerHewlett-Packard Jun 2004 - Apr 2007Boise, Idaho Area• Provided comprehensive Chief of Staff functions to Vice President and functional leadership staff.• Established and managed 3-year business plan for Consumer Support including call centers, repair operations, supply chain and unassisted web support for the PC and Printer Product Categories with an annual spend of over $750M.• Provided functional leadership to drive the organization’s operational planning and investments exceeding quarterly financial agreements to warranty cost, revenue, service levels, customer satisfaction, policy and HR related activities.
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Director Technical ServicesHewlett-Packard Jan 2003 - Jun 2004Customer Support Organization, Bellevue, Wa• Managed the West Region Technical Services Organization totaling a $50M Custom Services Business across an organization of project managers, solution architects, call center engineers and a sub-contractor network• Developed territory sales within corporate and enterprise accounts. Recognized success and ranked #1 in identifying and developing new services, exceeding financial, delivery and customer satisfaction targets. • Credited for building high performance teams, attracting and developing key talent and for conceptualizing and creating new services and revenue streams.
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Region Global Project Services ManagerHewlett-Packard Aug 2000 - Jan 2003Customer Support Organization, Bellevue, Wa• Innovated, developed and led teams building new revenue streams. Formed a new project based business branding data center services and developed territory sales generating over $22M annualized revenue during a 3-year period with greater than 50% profitability while exceeding customer satisfaction goals• Drove company-wide adoption of new services, built marketing strategies, pricing and contract terms and established business alignment. Developed strategic subcontractor partner alliances while establishing best terms, pricing and optimal service level agreements.
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Corporate Account Services ManagerHewlett-Packard Jan 1998 - Aug 2000Customer Support Services Organization, Bellevue, Wa• Directed an $18M Corporate Service Contract to the Boeing Company on a worldwide level supporting 45 US and European locations. Delivered performance reviews at functional and executive levels. Responsible for overall account growth and P&L • Increased services revenue by 22% during a two-year period; 56% growth in Mission Critical Services. Achieved best-in-class delivery performance with Boeing naming HP as their “Strategic Supplier resulting in uncontested incremental product and service business.
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District Customer Engineering ManagerHewlett-Packard Mar 1987 - Jan 1998Customer Support Services Organization, Bellevue, Wa• Managed multiple field engineering teams providing on-site hardware & software services, account management, and new business generation to Corporate and SMB Customers• Introduced and directed sales of Network and Software Services, established sales and marketing strategies, and implemented nationwide.
Bill Cooksley Skills
Cross Functional Team Leadership
Program Management
Outsourcing
Crm
Business Process Improvement
Operations Management
Solution Selling
Strategic Planning
Strategy
Business Process
Pmp
Service Delivery
Change Management
Project Management
Data Center
Enterprise Architecture
Service Management
Process Improvement
Management
Vendor Management
Business Development
Account Management
Call Centers
Leadership
Solution Architecture
Technology Services
Itil
Governance
It Management
Managed Services
Pmo
System Deployment
Web Services
Project Portfolio Management
Business Analysis
It Service Management
Sales Operations
Cloud Computing
Integration
Business Strategy
Enterprise Software
Pre Sales
It Strategy
Saas
Product Management
Business Intelligence
It Outsourcing
Software Project Management
Bill Cooksley Education Details
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Devry Institute Of TechnologyHonors Academic Record (Top 10%) -
Devry Institute Of TechnoloyElectronic And Communications Engineering Technology
Frequently Asked Questions about Bill Cooksley
What company does Bill Cooksley work for?
Bill Cooksley works for Wvc Growth Investments
What is Bill Cooksley's role at the current company?
Bill Cooksley's current role is Principal at WVC Growth Investments.
What is Bill Cooksley's email address?
Bill Cooksley's email address is bi****@****hpe.com
What schools did Bill Cooksley attend?
Bill Cooksley attended Devry Institute Of Technology, Devry Institute Of Technoloy.
What are some of Bill Cooksley's interests?
Bill Cooksley has interest in Environment, Education, Children.
What skills is Bill Cooksley known for?
Bill Cooksley has skills like Cross Functional Team Leadership, Program Management, Outsourcing, Crm, Business Process Improvement, Operations Management, Solution Selling, Strategic Planning, Strategy, Business Process, Pmp, Service Delivery.
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