Continuing operational support and advisory services to Branch leadership with Department’s ongoing transition from expiring contracts to the GSA EIS contract for a Federal AgencySupported the creation of new Agency Hierarchy Code standards for Data/Telecom servicesCreated and maintained a consolidated registry of AHCs for all Staff Offices and Bureaus within AgencyValidated AHCs, ASRNs, NSCs and other customer data on SOFs against vendor quotes for serviceAnalyzed over 7,000 recorded taxes and surcharges against State and Municipal legal codes to ensure compliance to statutes and accuracy of rates being applied to Federal AgenciesIdentified issues with taxes, including rates and applicability of certain taxes against Federal AgenciesServed as liaison between ENS-SOPB and GSA on tax questions, disputes and issuesDesigned automation process for analyzing taxes and surcharges invoiced by the contracted vendor to improve efficiency and eliminate duplication of effortCreated a methodology for the application of chargebacks from invoices to Agency Bureaus and drafted a presentation of multiple methods for the Working Capital Fund

Operational support and advisory services to Branch leadership with Department’s ongoing transition from expiring contracts to the GSA EIS contract for a Federal AgencySupported the creation of new Agency Hierarchy Code standards for Data/Telecom servicesCreated and maintained a consolidated registry of AHCs for all Staff Offices and Bureaus within AgencyValidated AHCs, ASRNs, NSCs and other customer data on SOFs against vendor quotes for serviceAnalyzed over 7,000 recorded taxes and surcharges against State and Municipal legal codes to ensure compliance to statutes and accuracy of rates being applied to Federal AgenciesIdentified issues with taxes, including rates and applicability of certain taxes against Federal AgenciesServed as liaison between ENS-SOPB and GSA on tax questions, disputes and issuesDesigned automation process for analyzing taxes and surcharges invoiced by the contracted vendor to improve efficiency and eliminate duplication of effortCreated a methodology for the application of chargebacks from invoices to Agency Bureaus and drafted a presentation of multiple methods for the Working Capital Fund

Assessed client performance in core competencies across multiple strategic focus areas to identify improvement opportunities and provide remedies to customer stakeholders for process improvements and quantifiable financial returnsProduced timelines to manage proposed actions with available resourcesDeveloped Benchmarks and KPIs to measure business impact of recommended actionsRecommended policy updates, ensuring customers’ global regulatory complianceReviewed RFP results to negotiate third-party customer contracts, ensuring favorable rates, terms and SLAs within SOWCaptured and centralized observed trends in operational deficiencies across customersProposed digital transformation solutions across multiple industries to improve workflow

Partnered with multiple customers to analyze contractual | tariff | process improvement | optimization | operational opportunities for cost savings, technology migration/implementation and resource deployment. Identified:-Over $435k in combined credits and recurring savings for infrastructure support company within 6 months-Over $1.4M in combined contractual recommendations, credits and recurring savings for wholesale / retail company within 12 months-Over $1M in combined credits and recurring savings for transportation company within 14 months-Over $4M in combined credits and recurring savings opportunities for travel company within 6 months-Over $1.6M in combined credits and recurring savings for healthcare provider within 8 months-Over $1M in combined credits, process improvements and recurring savings for technology company within 8 monthsEducated customers and aid in contract review | negotiation | process | vendor relationship management.Reviewed customer-facing educational programs for accuracy and recommend improvements.

Symmetry Closets is an independent custom closet design, manufacture and installation company. • Space Planning & Design | Pantries | Closets (reach-in / walk-in) | Home Offices | Laundry Rooms | Garages | Entertainment CentersTrained design staff on best practices in design as well as company standards, and use of KCD softwareImplemented cloud computing architecture resulting in increased collaboration and accelerated sales cycleManaged development and launch of expanded website, improving SEO and resulting in page-one search engine results for increased brand recognition and lead generationConsolidated operations into a single facility reducing overheadCreated strategic partnerships with industry contacts, producing mutually beneficial referral streams and joint ventures to improve sales by more than 75% over three yearsWorked with customers to measure spaces, identify requirements, and provide design plansCounseled customers on design choices, finishes, accessories to provide fully customized solutions within their budget constraints

- Managed customer portfolio, and provided weekly/monthly financial status reports to all responsible customers, communicating any exceptions out-of-cycle as necessary- Identified any possible customer retention issues and communicated those to management during weekly status meetings- Compiled business analytics, managed development, and successfully launched procurement platform for wireless devices- Created / maintained inventory of all Network and Voice Telecom lines and services, cross referenced against vendor contracts and billing; reported any deviation from contractual terms and inventory to vendor and customer- Created and maintained customer information and project plans

- Assembled and directed cross-functional teams based on individuals’ skills and talents; mediated individual/team issues- Created project plans and coordinated scheduling with inside workforce, outside vendors and customers, providing both scheduled and ad-hoc status reports to stakeholders and management- Coordinated phased migration of fully redundant large scale data communications networks from Frame Relay to MPLS routing across 15 domestic locations and multiple telecom vendors- Managed provisioning of networked voice circuits between internal voice switching equipment and outsourced call centers in Central America and Southeast Asia- Created / maintained inventory of all Network and Voice Telecom lines and services, cross referenced against vendor contracts and billing; reported any deviation from contractual terms and inventory to vendor and enterprise management- Wrote annual telecommunications expense/capital budgets based on historical billing, business plan and contracted terms; monitored variances between budgets and actual expenditures, adjusting forecast and providing updates to management- Analyzed and approved service and equipment invoices for payment- Analyzed contractual terms and negotiated rate reductions resulting in 30% reduction in telecommunications expenses- Wrote corporate procurement and usage policies for wireless devices and services

- Conducted RFP, recommended preferred vendor and launched internal Telecommunications Expense Management (TEM) software- Conducted RFP and recommended providers for both cellular and paging technologies- Managed ongoing audit of all billing related to telecommunications services.- Created / maintained inventory of all Network and Voice Telecom lines and services, cross referenced against vendor contracts and billing; reported any deviation from contractual terms and inventory to vendor and enterprise management- Analyzed and approved service and equipment invoices for payment

- Managed transition to and implementation of new switchboard operating platform- Managed replacement of battery backup for telephone switching equipment at global headquarters- Developed procedures and wrote corporate disaster recovery plan for 24-hour switchboard operations center- Managed 24x7 live operator switchboard staff- Managed relationship between firm and third party maintenance teams responsible for moves, adds and changes to employee telephony needs- Managed video conferencing team

- Assessed needs with stakeholders, designed, programmed, tested, and launched telephone menu applications- Managed equipment upgrade of branch office voice switching equipment- Performed site surveys of branch office telecommunications services- Managed implementation of outsourced Telecommunications Expense Management and payment engagement among IT, Accounting/Finance and third party stakeholders- Attended training for, and implemented CD ROM based billing for major data/voice telecom provider- Managed telephone calling cards and pagers for "pre-cellular" corporate operations- Strong understanding of Wireless and Video technologies and support- Analyzed and approved service and equipment invoices for payment