William Lauzon Email and Phone Number

Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.Meeting monthly with the dealership’s general manager to review forecasts and profits for each department.Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.Auditing all appraisals of trade-in vehicles.Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.

Develop business strategies to increase our customer pool, and optimize profitability.Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.Ensure high levels of customers satisfaction through excellent service.Complete store administration and ensure compliance with policies and procedures.Maintain outstanding store condition and visual merchandising standards.Generate reports on buying trends, customer needs, profits etc.Propose innovative ideas to increase market share.Conduct personnel performance reviews to assess training needs and build career paths.Implement a standard of behavior and high performance.Complete store operational requirements by scheduling and assigning employees; following up on work results.Maintain store staff by recruiting, orienting, and training employees.Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.

• Substantial capability of selling extended warranties, after-market products and insurance coverage.• Responsible for approving all sales, trade-ins, financing and credit arrangements. • Implemented additional fee structures increasing profit margin by 30%.• Generated revenue by implementing marketing strategies to increase the sale of warranties.• Increased product and warranty sales by $20k monthly, while maintaining penetration of 75%.• Keep abreast of industry trends, competition, and new opportunities.• Maintained a closing rate of over 70%.• Decreased product chargebacks to less than 5%.• Generated monthly and annual sales reports.• Led sales meetings with team members to establish sales and customer retention goals.• Achieved 250% of product and warranty quota within the first year.• Determined merchandise price schedules promotions and discount rates.• Monitored customer preferences to determine focus of sales efforts.• Coached underperforming employees in sales and service techniques.• Trained new staff in negotiations and time management technique.• Grew unit sales by 200% and gross by $240,000 per month.• Installed and implemented sales training process that increased sales closing ratio to over 50%.• Improved relationships with partnering financial institutions which resulted in an increase of %25 in aftermarket product income.• Shepherded operations through a period of massive, restorative growth, from less than $700k in gross sales to over $3M resulting in an increase of sales volume of over 400%.• Revamped the customer service policy by implementing the use of up-selling techniques, which brought in a revenue of $45,000 in the first year.

• Uncommon negotiation skills, ability to ask for the sale and handle customer objections. • Twice named Internet Sales Manager of the Month of all 13 Vaden stores.• Ensured proper follow up of all potential buyers by developing, implementing, and monitoring prospecting procedures.• Sold and arranged financing for over 10 “sight unseen” units.• Acted as the point persons for outside, inside and partner sales teams. • Gathered and reported customer intelligence to sales teams. • Supported all company initiatives, gave actionable feedback, shared best practices and served as advocate and information source for company. • Created programs to drive brand loyalty. • Improved forecast performance of business through thorough understanding of underlying demand assumptions. • Exceeded annual sales goals by at least 20% monthly.

• Responsible for performance analysis and capacity planning in a large, complex technical environment. • Duties included developing models of the system and application environments to measure systems resource usage by workload type to identify trends and estimate future resource requirements; perform both tactical and strategic measurement and tuning.• Responsible for measuring performance, including the collection and analysis of performance data.

• Responsible for projection, budgeting and department staffing.• Managed, trained, and mentored junior personnel.• Designed a multi-tiered network backup and recovery solution.• Installed and configured HP Openview Network Node Manager.• Installed and configured Veritas NerveCenter for a distributed collection environment.• Designed and implemented scripts to test for Y2K compliance of workstations and servers.• Wrote scripts to load balance X-Windows users between multiple servers.• Wrote scripts to aid in security auditing.• Responsible for administration of 50+ Sun servers.• Sun Solaris administration on 2.4, 2.5.1, 2.6, 7 systems.

• Responsible for development, and implementation of operational procedures to perform system backups, recoveries and preventive maintenance in a heterogeneous UNIX laboratory environment attributing to substantially reduced downtime.• Designed and implemented a CD-ROM archive procedure comprised of UNIX shell scripts, C programs, and third-party software.