Wayne Bolduc, Pmp Email & Phone Number

Remote

Merkle is a leading provider of fully integrated customer relationship marketing solutions that maximize results and demonstrate return on marketing investment. We provide the framework for organizations to apply quantitative communication strategies to their marketing programs across mass, direct, and digital media. The Associate Director, Project Management is responsible for overall project and resource planning and management for high profile client engagements. The Associate Director, Project Management ensures acceptable project management practices and the proper change control of key project assets, i.e. requirements, design, contracts, documentation, etc. The Associate Director, Project Management motivates team members and communicates expectations to project members.Responsibilities include:-Creates and manages project plan and responsibilities associated with plan: obtaining approvals, tracking, updating, reporting, etc. -Coordination and scheduling of all major client meetings-Interface with multi-disciplinary teams within Merkle – business intelligence, technology, marketing analytics - to support the solution delivery process-Manage resource plan and resource allocation. -Serves as channel for external and internal communication. -Responsible for monitoring team performance, managing project implementations and overall project profitability.

Keene, Nh

Responsible for project initiation, planning, monitoring and control activities, closeout and general management of multiple multi-million dollar IT projects at MSA Group in collaboration with internal and external vendors both on and offshore.

Design and develop flexible test methodologies and processes for the quality and performance testing of MSA Group’s insurance applications through the review of requirements, use cases, project plans and technical documentation. Determine process objectives, test approaches and scheduling of testing for multiple key projects including customer facing internet applications and the interfaces between distributed applications and the MSA mainframe. Assist in analyzing and provide guidance on the resolution of complex discrepancies as well as the design and maintenance of the defect tracking log. Assist in the development of standards relating to an overall IT testing strategy as well as test script generation and execution. Act as QA department champion and liaison between QA, Development and Business units. Lead a team of 6 onshore and 19 offshore test engineers in the testing of multiple key projects and maintenance initiatives. The team delivered 11 production states, 8 comparative rater applications as well as monthly maintenance releases in 2009. Overall responsibility for personal lines testing activities including test creation, automation and performance testing as well as production rollout activities, project management, vendor relations and metrics gathering/reporting. Act as a mentor to other team members in the analysis and disposition of tests, discrepancies, automation and other general QA issues and management activities.

Design and develop flexible test methodologies and processes for the quality and performance testing of MSA Group's insurance applications through the review of requirements, use cases, project plans and technical documentation. Determine process objectives, test approaches and scheduling of testing for multiple key projects including customer facing internet applications and the interfaces between distributed applications and the MSA mainframe. Assist in analyzing and provide guidance on the resolution of complex discrepancies as well as the design and maintenance of the defect tracking log. Assist in the development of standards relating to an overall IT testing strategy as well as test script generation and execution. Act as QA department champion and liaison between QA, Development and Business units.Lead a team of 6 onshore and 19 offshore test engineers in the testing of multiple key projects and maintenance initiatives. The team delivered 11 production states, 8 comparative rater applications as well as monthly maintenance releases in 2009.Overall responsibility for personal lines testing activities including test creation, automation and performance testing as well as production rollout activities, project management, vendor relations and metrics gathering/reporting. Act as a mentor to other team members in the analysis and disposition of tests, discrepancies, automation and other general QA issues and management activities. In a four year period I have been awarded 6 MSA spot awards and been nominated 3 years in a row for the MSA Circle of Excellence program.

Responsible for quality assurance of Microsoft Business Solutions (MBS) Great Plains Accounting product for MSSQL Server, MBS Business Portal applications and several other products. Owned quality assurance for Real World's Expertise for MSSQL as well as the E-Commerce and Point of Sale software products on multiple platforms including WinNT, Win95, 98 and 2000. Responsibilities also include developing and executing product test plans and test scenarios, specification review and product design reviews, relational database creation and maintenance for MSSQL and writing of technical documentation, release notes and ReadMe files. Often utilized as a product reference and mentor to the Tech Support Dept as well as a Customer point of contact. Sometimes traveled as an installation specialist for my assigned products and assisted customers with installing, configuring and troubleshooting the products.

Responsible for defining systems requirements based on user needs, specifications documentation, design, table population and maintenance, user acceptance testing, business problem identification and resolution implementation, and writing/interpretation of SQL queries for the Group Long-Term Care Department's new DB2 system development project. Supervised a group of 3 whose primary goal was Payroll/Pension reconciliation system development and quality assurance for that aspect of the product. Additional responsibilities included product presentations at customer sites as well as Customer installations, configuration and troubleshooting on site when necessary.

Provide quality customer service to new and existing clients by responding to inquiries regarding the John Hancock Group Long-Term Care product. In a three year period received eleven employee recognition awards.