Project Management, IT Solutions and ImplementationsProviding solutions to business needs including project management, service delivery, implementation services, deployments, build outs and troubleshooting.Project Management for physical build outs, Software and Hardware deploymentsSolutions design and implementations – Web site, Security, Backup, Software and HardwareInfrastructure deployments – Cabling, LAN switches, Desktops, Laptops, Wireless Software deployments and upgrades – Microsoft, Quickbooks, Opensource

Manage projects, vendors and staff in the delivery of voice/data services, work with business units to determine requirements, engage service providers to deliver project requirements, manage deployment, implementation and turnover to contracted service levels. Act as escalation point for resolution of service issues. - Offshore Call Center deployments – expand enterprise dialer capacities, licenses, ports, downloads, scripts, and server migrations, implement dynamic circuits for site diversity and connectivity between regional data center and offshore call centers.- Carrier migration for toll free, LD and local services for the enterprise, DS3 mux and circuit installations, testing, number porting, and route plan installations.- Deploy automated password reset system – deploy P-Sync servers in regional data centers, build out ACD configurations and carrier route plans.- Site consolidations – migrate users off existing systems to regional data center systems, relocate staff to new building, decommission old systems, vacate building.

Solutions Design and Deployments, establish design and service standards, implement best practices across engineering and service delivery teams, implement new network models, problem resolution and root cause analysis, system and network capacity planning. - Card Services network integration and deployment of physical security infrastructure.- Deployment of carrier rings, equipment and circuits for voice services in Milwaukee, San Antonio and Jacksonville.- Create Engineering workflow processes- Call Center deployment for Post Closing, equipment, ACD configurations, toll free routing and training.

Manage and guide operational team responsible for the daily operation and support of Southeast region sites, engage vendors and ensure SLAs for response resolution, order placement for new implementations, daily on site operational support and deployments for business units on the Jacksonville campus and Call Centers.- Reworked Siemens maintenance contracts resulting in increased coverage hours while reducing costs by 40k annually.- Migrated San Antonio site to new PBX and Aspect Davox dialer- Implemented cross training between large and small site support teams for diversity and flexibility- Implemented recording solutions for Secondary Marketing and Consumer Direct business units

Responsible for design, implementation, operation and support of the enterprise wide voice/data networks including Customer Contact Centers, Branches and Regional Operations Centers. Manage staff, vendors and service providers for the delivery of network services, monitor networks and systems. Negotiation of service and carrier contracts.- Build out call center sites for Customer Service, Collections and Consumer Direct, deploy PBXs, voicemail, dialer and IVRs.- Deploy dual carrier solution for voice and data services- Implemented charge back system for Voice services for Jacksonville, Milwaukee and San Antonio, - Migration from 3270 network to IP LAN/WAN infrastructure