Sanjeev R. Email & Phone Number

United States

• Responsibilities
• Worked on Various projects including CMDB, ITSM, ITOM, SAM, Performance Analytics, SPM (PPM) & other integrations.
• Working as CMDB/Discovery Architect, responsible for maintaining CMDB health check, creating business rules for optimizing CMDB table for critical classes.
• Worked and lead team on integrations like API REST/SOAP, 3rd party integrations.
• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
• Implemented CSM (Customer Service Management) Module. Created cases, escalation templates, and escalation severity.

United States

• Responsible for daily discovery schedule activities, fixing discovery errors and updating probes and patterns if required.
• Creating Service Mapping for application services & fixing top-down discovery related issues
• Performed configurations and customizations of ServiceNow applications like Service Catalog, Incident and Change. Involved in working and developing ServiceNow plugins and customizations.
• Performed the task of using Discovery to load configuration information to CMDB.
• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
• Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

California, United States

• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
• Configured ServiceNow discovery and orchestration.
• Verified the CI identifiers and reconciliation rule, verified the Discovery schedules.
• Designed, developed, and configured CMDB/asset discovery, monitoring and data mapping using ServiceNow mid server and interfaces.
• Designed and implemented HR/Customer Service/Discovery/Service Mapping Module, replacing them with in-house custom applications and processes.
• Development experience in Service Portal, created out of the box widgets, assisted internal team in building custom widgets.

United States

• Worked as a lead solutions architect on ServiceNow implementation.
• Migrated BMC Remedy tool to ServiceNow Madrid version.
• Setup the process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
• Responsible for the architect/development of HR Service Management application including developed HR Service Catalog items and assignment rules; built workflows to model the organizations’ HR processes and policies.
• Experience in end-to-end flow for HR cases and HR tasks based upon FED requirement.
• Created ServiceNow workflow, hardware/software service catalogue items.

Delhi, India

• As a Principal Lead Engineer, worked with different modules in ServiceNow such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management, CMDB, Service Portal and Custom.
• Responsible for standardization, maintaining UAL packaging standards, maintaining packaging queue, QA, UAT and deployment standards.
• Responsible for ServiceNow development/architect/implementation/administration and configuration: UI Actions, UI Policies, Data Policies, Business Rules, and Client Scripts. Scripts included: choice list, platform.
• Responsible for the architect and development of Service Request Management/Service Catalog application including developing service requests, approvals, tasks, agent assignment through the Service Catalog, variable.
• Built workflow in Service Catalog. Designed and automated Service Catalog portal for ITSM/CMDB.
• Created users, roles, groups and configured LDAP Server and LDAP Listener for updating the user and group table record.

Master Of Business Administration - Mba, Information Technology, 1St

Bit, Information Technology, 1St