William Cammack Email & Phone Number

Nottingham, GB

Oxfordshire, England, United Kingdom

• Lead the end-to-end bid management process for IT projects, from opportunity identification through to contract award.
• Collaborate with internal stakeholders (sales, technical teams, legal, finance) to develop compelling bid strategies and value propositions.
• Analyse bid requirements and develop detailed response plans, including scheduling, resource allocation, and risk management.
• Coordinate proposal development activities, ensuring adherence to deadlines and quality… Show more
• Coordinate proposal development activities, ensuring adherence to deadlines and quality standards.
• Conduct reviews and edits of proposal content to ensure clarity, consistency, and compliance with client requirements.

Nuneaton, England, United Kingdom

• Manage a team of IT Client Service Managers based in UK&I.
• Accountable for the overall IT service provided by Unipart Logistics IT to strategic clients.
• Support IT major incidents impacting key systems such as JDA Blue Yonder WMS.
• Chair regular monthly IT service reviews covering major incidents, problems and changes.
• Ensure outstanding root causes (and any associated problem actions) are completed in a timely manner. Facilitate technical investigations using various… Show more
• Ensure outstanding root causes (and any associated problem actions) are completed in a timely manner. Facilitate technical investigations using various problem management techniques.

Nuneaton, United Kingdom

• Reporting to the Director of IT Service Management, as a Client Service Manager I own the link between IT and both the internal and external client stakeholders. I am responsible for delivering requirements that.
• Responsible for the relationship between Unipart IT and strategic Unipart Logistics clients.
• Chair regular monthly IT service reviews with my clients.
• Maintain a positive and proactive relationship with Unipart operational senior… Show more Reporting to the Director of IT Service Management, as a Client Service Manager I own the link between IT and both the internal.
• Maintain a positive and proactive relationship with Unipart operational senior managers.
• Have a clear understanding of my client's business drivers, strategy and internal relationships to ensure that we continually align service delivered.

Nottingham, United Kingdom

• Part of the leadership team reporting to the Director of IT Service Operations.
• Managed a team of 7 Problem Managers based in the UK, India and South Africa.
• Own the IT problem management process for Experian UK&I.
• Provide training and guidance to resolver groups across Experian on root cause analysis techniques (Ishikawa, 5 Why’s, Lotus Blossom and Kepner-Tregoe), as well as correct use of ServiceNow for managing problem records.
• Define and manage the delivery of… Show more
• Define and manage the delivery of internal and customer facing SLAs and KPIs.

Nottingham, United Kingdom

• Manage critical problem records following major IT incidents.
• Identify and drive opportunities to proactively improve processes, people and technology to enhance service performance and save costs.
• Accountable for ensuring that appropriate and agreed technical IT support services are delivered to Experian UK&I and its customers.
• Communication of service delivery issues to stakeholders on all levels.
• Empower and support internal teams in correctly managing problem records… Show more
• Empower and support internal teams in correctly managing problem records in their area.

Nottingham, United Kingdom

• Accountable for the IT Service relationship with strategic B2B clients across UK&I and EMEA, including Major Banks, Financial Services, Insurance and Telco.
• Regular service review meetings with clients to discuss performance of hosted services including Availability and Response Time metrics, Volumes and Major Incidents.
• Support account management with contractual agreements and service credit penalties.
• Creation and negotiation of Service Level Agreements (SLA), monitoring… Show more
• Creation and negotiation of Service Level Agreements (SLA), monitoring service levels andKPIs via daily, monthly and quarterly MI service reporting.
• Act as the client's single point of escalation for service issues.