My work as a Business Account Executive is critical in positioning Verizon as a global industry leader. With my superior sales expertise, excellent customer service skills, and passion for technology, I deliver exceptional and innovative business solutions. Whether continuously hunting and prospecting for new business or growing existing accounts, I leverage my expert consultative skills to identify customer complexities and recommend tailored solutions that meet their needs and drive success. With a role integral to expanding Verizon’s impact and growing our business, I take pride in knowing I am part of a company that's changing the world through powerful technology.Responsibilities With a deep product expertise and a rich understanding of our solutions, I: Educate and excite customers about Verizon's innovative business solutions Prospect, cold-call, and generate new sales leads Analyze customer needs and present integrated solutions Utilize sales force automation, prospecting, and funnel management tools Facilitate completion of customer contracts Provide follow-up training for new business customers Generate sales forecast and tracking reports Attend training to understand company, market, and industry trends

As a Government Account Executive at Verizon, I played a key role in driving the success of a world-class leader in the technology industry. With my robust business and sales expertise combined with my passion for technology, I delivered innovative solutions and ensured a superior customer experience for government agencies. Whether I was prospecting new business or managing and growing existing accounts, I continuously developed strategic relationships, negotiated and closed sales with State, Local, and Federal agencies, and provided groundbreaking solutions to drive their business—and ours—forward. Responsibilities With a deep product expertise and a rich understanding of our solutions, I: Continuously sought out new growth opportunities within existing accounts Provided ongoing high-quality customer support, analyzed customer needs and recommended innovative solutions Negotiated and closed sales, including contract management and completion Wrote proposals and responded to Request For Proposals (RFPs) Provided follow-up training for new business customers Utilized sales force automation, funnel management, and prospecting tools Generated forecasting and tracking reports Attended trainings to keep up with company products, market, and industry trends

With my exceptional communication skills and a strong customer focus, I supported our Direct Sales force to deliver high quality service to our range of business customers. Whether continuously prospecting and generating sales referrals or providing pre- and post-sale solutions, I applied my sales expertise to identify and meet the needs of our customers. All while helping Verizon expand it's reach, strengthen it's impact, and change the world through powerful technology. Responsibilities With a deep product expertise and a rich understanding of Verizon's solutions, I: Provided administrative and sales support to field sales teams Prospect, cold-call, and generated new sales leads daily Analyze customer accounts and provide customer support to troubleshoot and resolve issues Developed, coordinated, and delivered customer training Supported daily business operations, including processing customer transactions and ensuring equipment delivery and activation Attended training to keep up with company products, market, and industry trends

Listen and respond appropriately in all interactions with Consumer customers, work to establish rapport with customers while performing the full range of customer service and technical support functions. Proactively work to resolve customer issues completely and independently, work to retain customer on calls and minimize call forwarding to other departments / representatives where possible. Empathizes and acknowledges customer to create trust and partnership.Uses expert negotiation and problem solving skills to resolve complex and non-routine customer concerns.Apply exceptional knowledge of all VZW operating systems, online tools and troubleshooting on all calls that require technical assistance. Ability to provide Tier 1 Troubleshooting support to customers. Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension. Take accountability for and resolves all customer issues and ensures impending solutions are effectively followed up on with customers.Proactively reviews all customer account information while on calls to identify and match customer's current and future needs with the appropriate product and / or service. Focus on selling to customers as appropriate in order to add a line, upgrade or sell accessories. Efficiently utilize tools and resources on every call to make effective recommendations to customers. Successfully positions solutions that increase the value of the customers’ wireless experience and leads to customer adoption Recognizes bells of churn; ensures that network and device experience meets brand expectations and leads to customer loyalty.Adheres to attendance guidelines to ensure successful contribution to team’s goals and performance. Consistently meets and exceeds performance expectations and looks for opportunities to add value to the VZW team. Flexible and willing to help work on department initiatives as needed.