 Performed construction inspection and related administrative functions to assure that construction is performed in accordance with plans and specifications Perform periodic inspection of subdivision work to include periodic review of construction progress and verification of compliance with city standards, conformance with approved plans and specifications. Observe field layout of sanitary sewer lines, bedding materials, and manhole/inlet inverts. Perform field surveys to obtain data for layout of improvements.

 Responsible for implementation and enforcing the Cross Connection Control Program. Performed detailed utility construction plan reviews and inspections of structures for compliance with the Cross-Connection Control Program as needed. Issue permits and maintain database related to backflow prevention assemblies, devices and other cross-connection control measures. Perform detailed construction plan reviews and inspections of structures for compliance with the Cross-Connection Control Program Establish inspection and re-inspection priorities for high, medium and low hazard facilities and perform inspections of backflow prevention assembly installations

• Assisted in the protection of City water distribution system from cross-connections with non-potable water and unsafe water supplies.• Responsible for large database management and creating custom reports. • Prepare and issue notices to customers, including notices of annual assembly testing.• Performed detailed construction plan reviews and inspections of structures for compliance with the Cross-Connection Control Program as needed.• Initiated action for correction of unsafe connections between the City's water distribution and private plumbing systems.• Performed inspections of utility contractors to verify compliance with city standards, conformance with approved plans and specifications, review of test data, and verification of as-built information submitted by engineers and other departments

• Professionally manage incoming requests from dealers and consumers to ensure that issues are resolved both promptly and satisfactorily. • Responsible for troubleshooting technical issues via telephone and email. • Averaged 550 emails sent per week with a goal of a 24 hour response time.• Referenced schematics and firearm/airgun construction plans daily for repair and parts orders.

• Ensured individual needs of external and internal customers were met in a timely fashion. • Acted as central point of contact for two national Third Party Logistic accounts. • Volunteered to spearhead various projects and accounts, working across departments to best service customers. • Trained new employees entering department on processes, procedures, and system applications

Lead management and allocation of sales that are entered via internet. Manage Information Technology for the dealership and general technological upkeep.

Direct contact for over 300 Medical Directors in the company. Working seamlessly with IT Training and the Support Desk to provide our Medical Directors with the best customer service possible. Perform advanced troubleshooting and remediation. Responsible for end user support in multiple locations, including remote users.

I was a team lead for the PointClickCare project at Golden Living. Responsible for pioneering efforts for testing, implementing, training, and supporting a new clinical software. Expressed team leadership advise, excel in complex troubleshooting, and understanding the configuration setup.

Responsible for effective and efficient customer service and support. Also, responsible for providing wireless and wired solutions from the AT&T family of products and services. Was lead technician for any technical problems, both customer and locally in store..