Craig Dunn's Location
Salt Lake City Metropolitan Area, United States, United States
Craig Dunn's Contact Details
Craig Dunn work email
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Craig Dunn personal email
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Craig Dunn phone numbers
About Craig Dunn
Experienced and passionate information technology manager. Responsible for team building, mentorship, and success. Skilled in project and incident management, scaling platforms and processes, identity management, Office365, Azure Active Directory, ITSM, SSO, technical documentation, communication, asset management, vendor management, and user support.
Craig Dunn Work Experience Details
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Cloud Solutions EngineerJourneyteam Apr 2023 - PresentDraper, Ut, UsAs a member of JourneyTEAM's Modern Work and Security Practice I help organizations implement Microsoft365 technology. Some of the work I am involved with frequently includes:-Microsoft365 Migrations-Implementing Multifactor Authentication using Conditional Access-Single Sign On-Defender for Office-Lifecycle Management-Privileged Identity Management-General M365 administration -
It Manager - Core ServicesWalker Edison Dec 2021 - Apr 2023West Jordan, Utah, UsWalker Edison is an ecommerce furniture company that designs and supplies affordable, ready-to-assemble furniture as a drop ship partner with leading big box retailers. It is a global organization with operations in Brazil, Asia, Germany, and the UK. As the IT manager I am responsible for all core technology needs. My team maintains Walker Edison's on site infrastructure (Windows servers, Active Directory, Fortinet Firewall, QNAP storage, employee laptops, etc.) I also manage our helpdesk technician and security analyst in addition to retaining all responsibilities from my previous role as the business applications manager.I created formal change management, IT processes, and asset management. I also implemented several core Azure security technologies including multi factor authentication, self service password reset, conditional access, single sign on, safe links, and safe attachments. -
Business Applications ManagerWalker Edison Jul 2021 - Dec 2021West Jordan, Utah, UsAs the Business Applications Manager I collaborated with business leaders throughout Walker Edison to design and operationalize processes using tools like Wrike and Jira Service Management. I also provided technical ownership for many of the ecommerce software tools used, including Shopify, Salsify, Klarna, Loop.
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Manager Of Corporate ApplicationsHealthequity Nov 2019 - Jul 2021Draper, Ut, UsI led and managed a team of engineers responsible for many of the applications HealthEquity relies on for daily operations and collaboration. This includes: Office365, Microsoft Teams, Azure Active Directory, Duo, Okta, Workfront, Smartsheet, Adobe CC, Service Now, Webex, Verint, LANDesk, Slack, Calendly, GoToMeeting, and many more. Since HealthEquity's acquisition of WageWorks in 2019 I have been heavily focused on consolidating and eliminating redundant tools across our enterprise technology stack to provide team members with the best tool set while also considering cost and value. During my time in this role my team implemented a modern ITSM solution (Service Now) and a Single Sign On Identity Provider (Okta, Azure AD) -
Application Support Team LeadHealthequity Mar 2018 - Nov 2019Draper, Ut, UsI led a team of Application Support Engineers. In addition to being a proficient engineer I was responsible for managing the daily operations for this team, including:Prioritizing this teams daily work. Authoring technical documentation to formalize and standardize processes and procedures.Acting as a technical escalation point.Worked with IT program director to support new and ongoing projects. Worked with Information Security on ongoing security initiatives and projects.Managing vendor relationshipsEnsured team members meet or exceed goals, ticket SLAs, etc.Managed team members schedules and workload.Worked collaboratively with business leaders to ensure continued satisfaction.During this time I implemented Microsoft's Azure Active Directory Conditional Access feature to establish a security perimeter around many of our cloud applications using SSO, MFA, and threat modeling. This was done in close partnership with our Information Security team. The results of this work continue to prevent countless unauthorized login attempts to HealthEquity systems from across the world.
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Application Support EngineerHealthequity Mar 2016 - Mar 2018Draper, Ut, UsAs an Application Support Engineer my job had two main components.I provide escalated support for business critical applications. Examples include:Office365 Global Administration - Exchange, SharePoint, Teams, Skype for Business, OneDrive, Azure AD, EM+S, Intune, etc.Call Center Phone System - Genesys PureConnect CAAS platform. Document Management - EMC ApplicationXtender and BIS GrooperVarious SAAS products - Slack, GoToMeeting, WebEx, etc I participate in project teams. Recent projects include:Migration from a hosted exchange server to Office365Implementation of ApplicationXtender and Grooper Platform upgrade for Genesys PureConnectOther job responsibilities include:Writing and updating technical documentation Vendor Relationship Management Project Management Various auditing - user access, security, licensing, etc.Incident Management
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Service Desk TechnicianHealthequity Sep 2014 - Mar 2016Draper, Ut, UsProvided front line technology support for HealthEquity employees.My daily tasks included:Managing user accounts in Active Directory, Exchange, and other applicationsSoftware installation and troubleshootingHardware and Software SupportWorkstation SetupBasic Networking
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Business And Government OperationsVerizon Wireless 2011 - Sep 2014Basking Ridge, Nj, UsManaging large corporate and government accounts, explaining billing issues, solving technical problems, increased revenue through strategic sales opportunities. -
Data Support CoordinatorVerizon Wireless 2007 - 2011Basking Ridge, Nj, UsAssisted with the set up and use of smart phones and data devices. Resolved technical support problems.
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Customer Service RepresentativeVerizon Wireless May 2005 - 2007Basking Ridge, Nj, UsAddressed customer concerns of all kinds, including billing, sales, and technical support.
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Department Of SustainabilitySalt Lake City Jan 2014 - Apr 2014Internship - Participated in the design and launch of the SmartTrips program in Salt Lake City's Sugar House neighborhood. Recruited local business partners to sponsor program, designed many of the electronic and printed materials used.
Craig Dunn Skills
Microsoft Office
Strategic Planning
Adobe Creative Suite
Training
Management
Adobe Design Programs
Indesign
Documentum
Captiva
Comptia A+
Craig Dunn Education Details
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University Of UtahCity And Metropolitan Planning -
Salt Lake Community CollegeGeneral Studies
Frequently Asked Questions about Craig Dunn
What company does Craig Dunn work for?
Craig Dunn works for Journeyteam
What is Craig Dunn's role at the current company?
Craig Dunn's current role is Cloud Solutions Engineer.
What is Craig Dunn's email address?
Craig Dunn's email address is cd****@****ity.com
What is Craig Dunn's direct phone number?
Craig Dunn's direct phone number is 180172*****
What schools did Craig Dunn attend?
Craig Dunn attended University Of Utah, Salt Lake Community College.
What are some of Craig Dunn's interests?
Craig Dunn has interest in Animal Welfare, Education, Environment, Science And Technology.
What skills is Craig Dunn known for?
Craig Dunn has skills like Microsoft Office, Strategic Planning, Adobe Creative Suite, Training, Management, Adobe Design Programs, Indesign, Documentum, Captiva, Comptia A+.
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