William Everett Email & Phone Number

Dallas, Tx, Us

Dallas/Fort Worth Area

• Lead a small project, managing a production team of 10 analysts in 4 different roles. Drive initiative to establish production targets, drive production and collaborate with client to resolve pain points and issues, providing continuous reporting to client and company leadership.• Identify risk areas, define risk thresholds, and enhance quality controls and production priorities to mitigate exposure to both, the client and company.• Design and implement new business processes to be delivered and executed by 10 different teams, consisting of over one hundred analysts, to enhance business optimization.• Serve as a Change Agent with clients for exception processing, escalations, quality control, and process adjustments.

Dallas/Fort Worth Area

• Researched and analyzed client processes and procedures, created process maps and job aides used to build out and understand end-to-end processes for 6 business roles for an Anti-Money Laundering remediation project.• Managed process developments, training, and quality controls as a client liaison tasked with writing Anti-Money Laundering memos for Top 4 US Banks’ High-Risk customer populations.• Created framework designating workload priorities for over one hundred resources across four project business roles.• Designed and delivered training materials for a 4-week training program implemented across three geographical locations for four months.

Dallas/Fort Worth Area

• Steered teams of 5 to 10 analysts through initial project completion to quality control reviews.• Managed a team of developers tasked with providing project enhancement tools by creating frameworks, developing timelines, tracking updates, performing testing, and executing product roll out.• Assisted leadership in developing forecasting models and inventory analysis to initiate conversation with clients on project expansion and end-of-project discussions.

Dallas/Fort Worth Area

• Served as subject matter expert (SME) on creation of business process enhancement tools designed to increase production rates and quality measures to meet client standards and expectations.• Developed logistical guidelines for a front-end automation tool used to process foreclosure loan ledgers by moving line items to the correct ledger and applying the applicable rules for each line item.

Irving

• Reviewed credit worthiness of potential customers to establish the limit of credit to extended and terms of lending.• Performed a review of wholesale accounts payable, accounting, invoicing, collections, and ad hoc projects.

Plano, Tx

Assist customers interested in buying/refinancing a home with obtaining, understanding, and restoring their credit. Contact interested parties to advise them on best ways to build credit, misconceptions about credit reporting, how the mortgage process deals with credit, and how CRE can restore their scores.

Irving, Texas

Assisted customers with issues regarding leased vehicles after the date of the turn in. Responsibilities included: Explaining to customers the issues that were affecting their account, educating customers on policies of cities, states, and Honda, as well as collecting money that was past due on a customer’s accounts.

Austin, Tx

Perform Lifeguarding duties at the three outdoor pools and one natatorium. Responsibilities include: Watching patrons for emergency situations, basic maintenance of pool supplies, pool cleaning, and patron assistance.

Round Rock, Tx

Performed cash register duties including checking out customers and handling money to be placed in the safe. Also performed maintaining clothing organization as well as clothing reorganizational duties. Other responsibilities included: basic store maintenance and cleaning and restocking