William Gustafson Email and Phone Number
Experienced problem solver and certified human.
Harvard University
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Service Desk And Operations Lead, Enterprise Student SystemsHarvard UniversityArlington, Ma, Us -
Service Desk & Operations Lead, Enterprise Student SystemsHarvard University Jan 2015 - PresentCambridge, MaResponsible for the daily operations of the Service Desk and Training & Outreach teams supporting Harvard’s next generation Enterprise Student Systems (ESS) consisting of Oracle’s PeopleSoft Campus Solutions and Oracle Business Intelligence, used by over 25,000 Harvard students, faculty, staff. -
Supervisor, Harvard Technology HubHarvard University Jul 2011 - Jan 2015Harvard Technology Hub, Cambridge, Ma• Management of operation and staff at the Harvard Technology Hub, a technology store and service center which annually transacts over $2 million in sales, processes hundreds of repairs, distributes and manages hundreds of laptop and power adapter rentals, and provides countless hours of personal technology consultations.• Design, development, implementation, and maintenance of custom software (using AppleScript, Objective-C, Python, JavaScript, and Google Apps Script) to manage hundreds of computer repair check-ins, validate and simplify processing of departmental pay codes, verify Harvard affiliation and purchase eligibility, manage loaner laptop and power adapter services, manage in-store product pickup notifications to customers, and automate/optimize workflow for Casper (JAMF Recon) provisioning of Apple computers.• Creation of loaner/rental and data migration services for technology equipment (Windows and OS X platforms) and handling of all aspects of service implementation and management including equipment acquisition, drafting client service agreements, imaging of systems, setup and configuration of OS X Server and Apple diagnostic server, tracking of loaner/rental equipment, and graphic design of marketing assets for promotion of services.• Major contributor in redesigning and rebranding the Harvard Technology Hub (formerly Campus Computer Store), and designing a new physical layout for the space, with the intention of promoting higher customer engagement and sense of community. -
Macos DeveloperFreelance Apr 2011 - PresentArlington, Massachusetts, United StatesDeveloper of Amphetamine, Toothpicks, Altunenator, Browserism, and Plisterine; available on the Mac App Store.
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GeniusApple Apr 2008 - Jul 2011Cambridge, Ma• Identified and resolved of a wide range of software and hardware issues in all Apple products (Mac, iOS devices, OS X, iLife, etc.) and ameliorated customer relationships through face-to-face interactions at the Genius Bar.• Mentored a team of technicians (Geniuses) in training, individually helping each trainee to identify and accomplish goals and build skills through hands-on training while playing a key role in a Genius team which consistently performed in the top rankings for the northeast market in numerous metrics.• Developed, implemented, and maintained a custom messaging and notification system (Genius Bar Notifier 2.0), which was used by over 20 Apple Stores worldwide to improve Genius Bar workflow and efficiency.
William Gustafson Education Details
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The New England Institute Of ArtAudio Production -
Animation, Sound, Graphic Design -
Greenville Technical CollegeWriting, General -
High School Diploma
Frequently Asked Questions about William Gustafson
What company does William Gustafson work for?
William Gustafson works for Harvard University
What is William Gustafson's role at the current company?
William Gustafson's current role is Service Desk and Operations Lead, Enterprise Student Systems.
What schools did William Gustafson attend?
William Gustafson attended The New England Institute Of Art, School Of The Museum Of Fine Arts, Greenville Technical College, Hyde School.
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William Gustafson
New York City Metropolitan Area4barings.com, wharton.upenn.edu, greenstreetadvisors.com, cfainstitute.org -
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2gmail.com, newschool.edu
2 +164665XXXXX
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4illinois.edu, illinois.edu, maximintegrated.com, analog.com
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