Chad Fisher Email & Phone Number

Dallas/Fort Worth Area

Manage team of service technicians, team leads and supervisors with a large geographicfootprint. Responsible for P&L. Customer Advocate for large well know companies as well as localbusiness.• Remote Management of Field Service Technicians in a large geographic area and Onsite Client Service Technicians at large National Account sites. • Partner with the Client to proactively and continuously improve operations • Recruit, Hire, develop, train and coach Client Service Technicians, Team Leads and Supervisors.• Responsible for revenue generation, contract negotiation, P&L responsibility with financial goal attainment and cost containment. • Adept with ServiceMax and Office 365 • Provide 24/7 escalation support for vital issues.

Dallas/Fort Worth Area

Manage team of 56 service technicians, team leads and supervisors with a large geographicfootprint. Responsible for P&L. Customer Advocate for large well know companies as well as localbusiness.• Remote Management of Field Service Technicians in a large geographic area and Onsite Client Service Technicians at large National Account sites. • Partner with the Client to proactively and continuously improve operations • Recruit, Hire, develop, train and coach Client Service Technicians, Team Leads and Supervisors.• Responsible for revenue generation, contract negotiation, P&L responsibility with financial goal attainment and cost containment. • Adept with ServiceMax and Office 365 • Provide 24/7 escalation support for vital issues.

Dallas/Fort Worth Area

Subsidiary of Siemens focusing on the technology innovation for mission-critical programs withinthe Departments of Defense, Homeland Security, TSA and State with 600+ employees and $300M+revenues.Direct operations for 6 states and 100 Airports, Maintain excellent customer satisfaction, Attract,recruit, and retain critical employeesManage team of remote direct reports responsible for preventative maintenance and break/fix ofsecurity screening equipment for TSA.• Substituted for Area Service Director on several occasions based on excellent performance and results-oriented approach. • Managed several large projects to include refurbishing TSA equipment at large equipment warehouse and perform upgrades on hundreds of pieces of equipment for other clients. • Decreased employee turnover from 25% to less than 10% with excellent recruiting and hiring strategies, employee merit programs, and improved training sessions. • Served as point of contact for communication and service with the Transportation Security Administration (TSA) and airport management to evaluate and resolve problems with technical performance of products 365/24/7. • Administered Original Equipment Manufacturer (OEM) service contracts through Siemens Government Technologies Original Equipment Manufacturer Managers. • Earned solid reputation for completing all projects on-time.

Electronics

Business Administration, Management And Operations