Chad Fisher Email & Phone Number

Dallas/Fort Worth Area

• Manage team of service technicians, team leads and supervisors with a large geographicfootprint. Responsible for P&L. Customer Advocate for large well know companies as well as localbusiness.
• Remote Management of Field Service Technicians in a large geographic area and Onsite Client Service Technicians at large National Account sites.
• Partner with the Client to proactively and continuously improve operations
• Recruit, Hire, develop, train and coach Client Service Technicians, Team Leads and Supervisors.
• Responsible for revenue generation, contract negotiation, P&L responsibility with financial goal attainment and cost containment.
• Adept with ServiceMax and Office 365

Dallas/Fort Worth Area

• Manage team of 56 service technicians, team leads and supervisors with a large geographicfootprint. Responsible for P&L. Customer Advocate for large well know companies as well as localbusiness.
• Remote Management of Field Service Technicians in a large geographic area and Onsite Client Service Technicians at large National Account sites.
• Partner with the Client to proactively and continuously improve operations
• Recruit, Hire, develop, train and coach Client Service Technicians, Team Leads and Supervisors.
• Responsible for revenue generation, contract negotiation, P&L responsibility with financial goal attainment and cost containment.
• Adept with ServiceMax and Office 365

Dallas/Fort Worth Area

• Subsidiary of Siemens focusing on the technology innovation for mission-critical programs withinthe Departments of Defense, Homeland Security, TSA and State with 600+ employees and $300M+revenues.Direct operations for.
• Substituted for Area Service Director on several occasions based on excellent performance and results-oriented approach.
• Managed several large projects to include refurbishing TSA equipment at large equipment warehouse and perform upgrades on hundreds of pieces of equipment for other clients.
• Decreased employee turnover from 25% to less than 10% with excellent recruiting and hiring strategies, employee merit programs, and improved training sessions.
• Served as point of contact for communication and service with the Transportation Security Administration (TSA) and airport management to evaluate and resolve problems with technical performance of products 365/24/7.
• Administered Original Equipment Manufacturer (OEM) service contracts through Siemens Government Technologies Original Equipment Manufacturer Managers.

Electronics

Business Administration, Management And Operations