Responsible for infrastructure, network, telephony, cloud, desktop engineering, and service desk across US, Canada, England, and Ireland. Key projects: Datacenter to Azure migration, GCP implementation, Roles Based Access implementation, Jira Service Management implementation, O365 email migrations (gmail and O365 to O365), Zoom Phone implementation, CCAAS implementation (Genesys with Servicecloud Voice), GCP implementation and migration, Azure Desktop implementation, office closures/openings, SharePoint 2013 to SharePoint online migration, Hoteling implementation, SharePoint Online Multi-geo implementation, Intune/Endpoint Manager implementation, standing up a Software Asset Management capability, stand up of an Identity and Access Governance capability using Okta, Automation with Okta Workflows, Terraform for Cloud management, and implemented a project/work management framework.

Leads the infrastructure, telephony, cloud, networking, enterprise applications, desktop engineering, VIP support, and service desk teams.

Responsible for providing fanatical support to Rackers globally. My team handles corporate exchange, O365, mobile device management, onsite support, desktop engineering, office telephony, office networking, tier 1 application support, and IT Service Excellence.Lead globalization of Service Desk, migration to O365, migration from Box to Onedrive, implementation of metrics to drive performance, application rationalization program, migration to Slack for Skype for Business, and built framework for roles based access. Built 3 year road map for the organization that is transforming how we serve our end user.Leading up the IT operations workstream for the acquisition of 2 companies. Responsible for user onboarding, integration of identity, systems access, exchange migration consolidation, and app rationalization for end user productivity tools.

Infrastructure Outsourcing, End User Computing Consulting, Capability development, self service, Service Desk management, onsite support, mac application packaging, and account management.