William Chippeaux Ii Email & Phone Number

Voorhees Township, NJ, US

Philadelphia, Pennsylvania, United States

Assignment: CIGNA, Philadelphia, PAServiceNow CMDB Migration Defined workflow and integration requirements for CMDB with other ITIL Processes. Validated CMDB Data Migration.  Validated ServiceNow Discovery was correctly updating CMDB CIs. Service Manger Application Upgrade Coordinated the gathering, validating and of the requirements for administrative.

Cherry Hill, NJ

Focused on improving IT Service Management processes and driving improvement of customer experiences with IT by simplifying request process, request routing, and allowing clients to transparently track requests.  Responsible for service management processes and process interactions.  Addressed process gaps by establishing and administrating a Continual.

Voorhees, NJ

Oversaw Change Management process and Compliance activities. Designed new change process for code deployment and configuration management used by both internal and external resources. Implemented with new Service Management Tool (REMEDY). Trained IT staff of 200 on new process. Process was also extended to off-shore Vendors. Processed ~1000 – 1200.

Voorhees, NJ

Accountable for Distributed IT Desktop Operation functions providing day-to-day field support and service delivery. Directly responsible for continually projecting and managing the 5 year IT related capital budget for 3 regulated companies with $800 million of revenue.  Supported 25 distributed offices and 1,200 remote employees and mobile workforce. .

Voorhees, NJ

Improved IT Change Management processes and Compliance. Revamped the IT change control process, which resulted in a significant reduction in the number of steps, approvals and data entry while driving up adoption and compliance.  Implemented CMDB to track IT asset information and configuration. Assured successful SOX compliance audits by maintaining a.

Haddon Heights, NJ

• Managed application and security configuration of core business systems applications. (JD Edwards ERP and billing application)
• Managed team that was responsible for fulfilling and validating client requests for application access.
• Maintained role based security access.
• Audited access roles to ensure that no segregation of duty issues existed.
• Worked with auditors during access audits to identify access issues and remediate them.

Haddon Heights, NJ

Project Management Office (PMO) project manager assigned to manage infrastructure projects.  Developed business cases and cost justifications for IT Infrastructure projects. Managed portfolio, project schedules, benefits, resource allocation, status reporting and deployment planning.

Haddon Heights, NJ

Responsible for multiple functions including Application Development, Server Operations, Network Operations, Telephony, Customer Mailing Operations, Backup and Recovery and Computer Operations. Responsible for one of the company’s primary data centers, managing budgets, operational implementation and support of network equipment, telephony equipment.

Haddon Heights, NJ

Managed the monthly cycle of billing for 3 million customers and responsible for Application Development, Application Security, Database, Network Operations, Telephony, and Computer Operations Functions. Solicited stakeholder requirements, negotiated with vendors, recommended solutions that met business needs.  Consolidated customer statement printing.

Philadelphia, PA

Position held, while simultaneously pursuing an MS in Information Systems that was completed in 1998 Provided front line technical support via phone, e-mail and walk-in traffic. Troubleshooting of general problems related to Mac & PC hardware, software, electronic mail and communications.Scheduled and tracked Help Desk service calls.

Miami/Fort Lauderdale Area

Managed computer operations, network communications, telephony, applications and hardware. Applications included Point-of-Sale, Accounting, Inventory Control, etc. Hardware included: PCs and Macintosh Computers.Managed the conversion from a Qantel System 64 using Tyler Software to a new AS/400 and RS6000 system using Tracline Software. Responsible for.

Edison, NJ

Managed all corporate computer operations including Point-of-Sale, Accounting and Inventory Control Applications.Supervised data entry staff of 15.Managed and monitored telecommunications and network for 30 on-line stores.Responsible for producing strategic financial and business data and information for company leadership.Developed and reviewed all.

Master Of Science In Information Systems, Computer Information Systems

Course Concentration: System Analysis, Object Oriented Systems Analysis, Database Management, Computer Supported Cooperative Work.

Bachelor Degree In Computer Information Systems, Computer Information Systems

Activities and Societies: Honors: President's Honor SocietyCourse Concentration: Pascal, COBOL, CICS, OS/JCL, Assembler, System Analysis &.