Wendy Christopherson Email & Phone Number

Los Angeles, California, United States

Supported COVID testing of staff and students in the LA Charter School System

Woonsocket, Rhode Island, United States

Led the Internal Operations team responsible for pharmacy communications and business support. * Implemented educational programs to support and educate pharmacy leaders on process improvement* Collaborated with cross functional teams to operationalizing pharmacy policies and procedures. * Led customer service and process improvement initiatives that focused on streamlining pharmacy operations and improving customer satisfaction scores.

Pewaukee, Wi, United States

Led the startup of 8 Senior Living Pharmacies, with a team of 200 colleagues, responsible for over 1800 Senior Living communities. * Oversaw the remodel of 9 pharmacies with 10M capital budget in collaboration with internal partners and project managers.* Collaborated with CVS corporate licensing, regulatory, and compliance to obtain over 40 out of state pharmacy licenses for the senior living pharmacies.* Managed the migration of 5k Senior Living communities from legacy Omnicare pharmacies to the corresponding Senior Living pharmacy. * Selected to be a member of a leadership team that managed the onboarding of two major acquisitions.

Managed 30,000 Long-Term Care beds delivering a monthly script volume of 275,000 scripts; consistently beating operating profits compared to budget. Expertise in account management, compliance, team development and leadership, customer service and P&L oversight.* Created a regional standardization plan which resulted in payroll savings of 400K annually.* Mentored and developed high-potential leaders resulting in regional and pharmacy level promotions. * Partnered with pharmacy management to develop and implement an employee satisfaction program which resulted in a 14-point increase in employee engagement scores.