Willy Chung Email & Phone Number

Fremont, California, United States

Onsite @ MetaOps Logistics - Growth Team

Mountain View, California, United States

Remote @ GoogleGoogle Enterprise Network (GEN)

Pro Unlimited Onsite @ Facebook

Electrical Engineering (EE)Ops Logistics

Menlo Park @ Facebook

Infrastructure Business Operations Support (IBOS) - Asset Management-Headed the global quarterly logical inventory audit process for 3PL warehouse and integrators by requesting cycle counts, analyzing assets & bulk items, transferring, disposing, reconciling materials and processing updates in Inventory Management System for Sarbanes-Oxley Act (SOX) compliance -Oversaw asset file upload process for six (6) different vendors, by screening files containing hundreds of assets daily, and validating upload. Identify issues with upload, troubleshoot and resolve issues between vendor, systems and warehouse -Validated global month end asset disposals with greater than 50% remaining Net Book Value (NBV) for accounting by investigating transactions and performing Root Cause Analysis (RCA) -Orchestrated asset lifecycle management of global assets in audit missing greater than 90 days by performing logical transfer for disposal and coordinate with accounting to write off fixed asset -Appointed to lead a 5 man team, to perform cross functional data quality cleanup for over 24,000 errors, within a 30 day period based on my technical, communication and management experience -Mitigated monthly Receiving risks by analyzing different PO reports, communicating to vendors and warehouse teams and resolved risks by advising on next steps and processes for SOX compliance -Developed SQL queries to improve speed and efficiency of investigating discrepancies, and to be able to pull information from back end tables not available on standard reports -Improved data integrity and processes by resolving all gaps and data inconsistencies identified in tasks and projects -Trained two (2) employees to process asset management functions using multiple tools and systems with hands on training and by authoring process documentation for reference

Menlo Park @ Facebook

Infrastructure Business Operations Support (IBOS) - Inventory Management-Enforced proper tracking of serialized assets in our system to improve data integrity across multiple systems-Worked cross functionally with FacOps, ProcOps, Sourcing, Finance, IBOS asset management & transportation, datacenter personal to solve a variety of business problems-Identified material risks in construction in progress (CIP) inventory, create tasks, communicate with technical program manager (TPM) and report back to finance for SOX compliance-Organized data and key performance indicators (KPI) to create a Powerpoint presentation for financial reporting-Supported the Data Center Cabling (DCC) team with a weekly report analyzing their project tracker. Identify projects that are missing sign offs from site, finance and TPM improving visibility and highlighting items that need attention-Leveraged Tableau inventory reports along with Excel to to deliver a 2nd weekly report to DCC team to report KPI’s for the material inventory and project pool cleanup-Implement inventory management by analyzing consumption of parts, identifying aging parts and closing old project pools

San Jose

SmartStream is a startup FinTech joint venture with Morgan Stanley (MS), Goldman Sachs, & JP Morgan-Analyzed financial derivatives using SQL to compare exchange data to vendor data from Thomson Reuters, Bloomberg and MS-Improved the data quality for several stock exchanges from 38.3% to over 95%, thus making the data client ready -Partnered with developers and quality assurance teams to address data integrity issues -Developed SQL queries to identify, validate, and resolve data issues-Improved business systems and processes by creating business requirement documents (BRD) on behalf of stakeholders-Performed User Acceptance Testing (UAT) on upgrades, enhancements, feed mapping, data model and documented issues-Used Jira and Confluence to monitor/track UAT and communicate cross-functionally on the progress of multiple projects-Collaborated with cross-functional teams to ensure data loading and data mapping is being developed per business requirements and identified any gaps in current data model-Monitored production of weekly distribution files using Jconsole, validated data using UNIX shell scripts, and transferred files to clients data warehouse using SFTP-Performed root cause analysis (RCA) to answer client inquiries while meeting service level agreements (SLA)

-Managed vendors to produce goods for multiple business lines which generated over $9M of annual sales-Expanded portfolio by successfully launching several new products which increased quarterly sales by over 11%-Saved over $5K a month by using Excel to present solutions to reduce liability and manage inventory-Responsible for the direct sourcing/procurement of ingredients for the New Ventures domestic and International business-Represented supply chain in cross-functional relationships with Product innovation, Marketing, Operations, Distribution, Finance, and Sales to develop, launch, implement, and commercialize new and existing products-Conducted Request for Proposal (RFPs), negotiated with suppliers to achieve the best cost and volume scenarios-Worked with Demand and Supply Planning teams to align on forecasts-Implemented QuickBooks solution for several New Ventures businesses to track sales, customers and inventory-Organized and scrubbed the transfer of historical sales data, vendor contact information, and pricing into new Supply Chain Technology - ArrowStream (Saas).

Emeryville, Ca

-Provided help desk and Point of Sale (POS) technical support to over 808+ company owned and franchised locations-Diagnosed, troubleshoot and resolved 15+ cases a day regarding technical issues with all in store hardware, networking, software, AlohaQS (POS application), and Windows OS -Supported NCR, Radiant and Javelin POS terminals, cash drawers, bump screen, barcode scanner and printers-Specialized in resolving cases in eRestaurants (web based enterprise solution for inventory control) and Kronos (cloud based workforce management software)-Demonstrated strong interpersonal skills by communicating technical information to non technical audience-Deployed efficient and cost effective solutions that meets each client's requirements-Ensured stakeholder satisfaction by taking ownership of the full life cycle, from identifying issue to resolution-Resolved high priority tickets in queue within the1 hour defined by the SLA’s consistently-Dispatched technician and hardware to sites and provided real time support over the phone-Supported hardware and connectivity for mobile payment technologies (e.g. NFC, Softcard, Spendgo)-Analyzed corrupt transaction logs, recovered and repaired file so the end of day process can occur.-Troubleshooted and resolved issues with credit card processing and settled batch in Aloha EDC.

-Provided support through remote virtual network connection (VNC), telephone calls and e-mails. -Answered 30+ incoming calls daily, managed caller expectations and documented the case into MS Dynamics CRM-Maintained user accounts, password resets in Active Directory and several other company software applications-Supported proprietary software systems for Human Resources applications in a SharePoint environment-Worked cross-functionally with IT to ensure seamless flow of information between data management systems.-Achieved high levels of customer satisfaction and excellence as proven by positive customer surveys and feedback-Provided weekend and holiday call support for application or system outages (per rotation schedule)

-Managed, hired and trained employees to maintain optimal staffing levels of 15 to 20 employees. -Coached and mentored one (1) to become General Manager and three (3) to become Assistant Managers for the company.-Developed additional revenue streams by building long term relationships with local schools to set up lunch catering, afternoon programs and fundraisers. -Discussed and negotiated contracts, and supervised team to deliver products and services. -Increased gross sales each month within a range of 5.7% to 16.2%-Maximized revenue by identifying which businesses cater lunches for their employees and sold Jamba Juice as a preferred vendor for these services. -Generated highly profitable outside sales revenue at multiple local Biotechnology companies. -Was recognized in District for consistently seeking, finding and generating highly profitable outside sales revenue.-Achieved the largest volume and highest revenue generated catering event for District in the Region.-Consistently met or surpassed all quarterly and annual sales goals and quotas.

-Was #1 performer in District for the highest dollar average per check and increased check attachments ratio and percentages.-Trained team on advanced upselling techniques and fostered a positive team environment to deliver first class service.-Responsible for overall shift operations, sales performance and execution of brand excellence.

Millbrae, Ca

-Started company from concept, to online commercial website which expanded to a full retail location in one year-Coded and designed commercial website using Dreamweaver and integrated online payment system with Paypal-Headed the supply chain to manufacture multiple proprietary paintball parts creating a profitable new line for wholesale-Convinced businesses to carry our products, increasing brand awareness and overall sales by over 18.3% -Responsible for average yearly sales over $107,000 which is 72.6% of the gross income at retail location-Organized all Federal and State documents, licenses, sales tax, invoices, vendors, accounts payable and wholesale accounts-Forecasted sales on retail, online and wholesales sales to make plans on how to allocate our financial resources-Strategized budgets to ensure proper inventory levels, with the ability to take advantage of bulk discounts by vendors-Advertised and launched marketing events to enhance market presence and increase revenue

Bachelor Of Science (B.S.), Computer Information Systems

Associate Of Science (A.S.), Business Administration, Management And Operations

Assosciate of Science (A.S) - Accounting