Willy Chung Email & Phone Number

Fremont, California, United States

Onsite @ MetaOps Logistics - Growth Team

Mountain View, California, United States

Remote @ GoogleGoogle Enterprise Network (GEN)

Pro Unlimited Onsite @ Facebook

Electrical Engineering (EE)Ops Logistics

Menlo Park @ Facebook

Infrastructure Business Operations Support (IBOS) - Asset Management-Headed the global quarterly logical inventory audit process for 3PL warehouse and integrators by requesting cycle counts, analyzing assets & bulk items, transferring, disposing, reconciling materials and processing updates in Inventory Management System for Sarbanes-Oxley Act (SOX).

Menlo Park @ Facebook

Infrastructure Business Operations Support (IBOS) - Inventory Management-Enforced proper tracking of serialized assets in our system to improve data integrity across multiple systems-Worked cross functionally with FacOps, ProcOps, Sourcing, Finance, IBOS asset management & transportation, datacenter personal to solve a variety of business.

San Jose

SmartStream is a startup FinTech joint venture with Morgan Stanley (MS), Goldman Sachs, & JP Morgan-Analyzed financial derivatives using SQL to compare exchange data to vendor data from Thomson Reuters, Bloomberg and MS-Improved the data quality for several stock exchanges from 38.3% to over 95%, thus making the data client ready -Partnered with developers.

-Managed vendors to produce goods for multiple business lines which generated over $9M of annual sales-Expanded portfolio by successfully launching several new products which increased quarterly sales by over 11%-Saved over $5K a month by using Excel to present solutions to reduce liability and manage inventory-Responsible for the direct.

Emeryville, CA

-Provided help desk and Point of Sale (POS) technical support to over 808+ company owned and franchised locations-Diagnosed, troubleshoot and resolved 15+ cases a day regarding technical issues with all in store hardware, networking, software, AlohaQS (POS application), and Windows OS -Supported NCR, Radiant and Javelin POS terminals, cash drawers, bump.

-Provided support through remote virtual network connection (VNC), telephone calls and e-mails. -Answered 30+ incoming calls daily, managed caller expectations and documented the case into MS Dynamics CRM-Maintained user accounts, password resets in Active Directory and several other company software applications-Supported proprietary software systems for.

-Managed, hired and trained employees to maintain optimal staffing levels of 15 to 20 employees. -Coached and mentored one (1) to become General Manager and three (3) to become Assistant Managers for the company.-Developed additional revenue streams by building long term relationships with local schools to set up lunch catering, afternoon programs and.

-Was #1 performer in District for the highest dollar average per check and increased check attachments ratio and percentages.-Trained team on advanced upselling techniques and fostered a positive team environment to deliver first class service.-Responsible for overall shift operations, sales performance and execution of brand excellence.

Millbrae, CA

-Started company from concept, to online commercial website which expanded to a full retail location in one year-Coded and designed commercial website using Dreamweaver and integrated online payment system with Paypal-Headed the supply chain to manufacture multiple proprietary paintball parts creating a profitable new line for wholesale-Convinced.

Bachelor Of Science (B.S.), Computer Information Systems

Associate Of Science (A.S.), Business Administration, Management And Operations

Assosciate of Science (A.S) - Accounting