Cliff Davis Email & Phone Number

Washington, DC, US

• Directly manage the IT Operations group consisting of systems engineers and help desk technicians.
• Oversee the Information Security team through the management of the Information Security Manager.
• Maintain dynamic three-year strategic plan for the IT Operations and Information Security groups.
• Communicate and prioritize security projects based upon the needs of the organization.
• Lead the testing, periodic review, and revision of business continuity and disaster recovery plans.
• Responsible for user support and maintenance of the organization's 400 internal and 300,000+ external users.

Washington, DC, US

• Lead the IT Operations group consisting of eight infrastructure engineers and help desk technicians.
• Established new systems engineering department resources and developed the help desk group through hiring initiatives.
• Reduced costs while increasing technical capabilities by in sourcing key senior engineering talent.
• Accountable for a predominantly cloud based IT infrastructure dispersed among multiple office locations, collocated sites, and AWS hosted environments.
• Responsible for user support and maintenance of the organization's 400 internal users and 300,000+ external users.
• Integrated multiple unmanaged remote offices into the larger network and Active Directory domain.

Adelphi, Maryland, US

Educate students within the UMGC Cyber Security undergraduate program through classroom and online based curriculum.Provide instruction in advanced subjects including Windows and Linux server operating systems, security principles, design and administration of Cisco IOS networks, and cloud technologies.

• Managed client relationships with small and medium sized clients receiving outsourced IT services.
• Provided exceptional project management through extensive planning and regular stakeholder communication.
• Led monthly status meetings, ensuring that clients remain well informed about the status of their IT infrastructure.
• Monitored network health using remote monitoring and management software to deliver maximum availability.
• Ensured that client's environments are protected against security, hardware, and environmental threats.
• Engaged technology vendors on behalf of clients to ensure that third parties provide the best possible service.

Annapolis Junction, MD, US

• Ensured that the IT group was meeting business demands by developing relationships with senior management.
• Lead the design, development, and implementation of infrastructure upgrade projects from Windows Server 2008 to Windows Server 2012.
• Managed IT personnel to provide end users with responsive helpdesk service.
• Performed quarterly personal reviews, hiring, and termination actions for IT team.
• Worked with department leaders to develop separate IT budgets for multiple groups and contracts.
• Managed vendor relationships and negotiated service contracts to ensure superior delivery of services.

Basking Ridge, NJ, US

• Served as primary management contact and escalation point for high priority clients within a physically dispersed team.
• Provided training, guidance, evaluation, and performance feedback to subordinate technology delivery executives.
• Lead a team of technology specialists in the use of Windows Server 2008/2012, EMC SAN storage, and Cisco firewalls.
• Collaborated with Fortune 500 companies to develop strategic direction for vital enterprise Web presence.
• Managed the daily activities of a select group of enterprise web environments.
• Ensured that high priority outage events were resolved promptly in the role of crisis manager.

Basking Ridge, NJ, US

• Analyzed and resolved complex software issues for Microsoft operating systems and BackOffice products including IIS, SQL, and Exchange in a 24x7 data center consisting of over 3000 servers.
• Ensured error resolution time lines were met with a high quality of service in an extremely error sensitive environment through both innovative troubleshooting methods and documented repeatable standards.

Served as contract system administrator.

New York, New York, US

• Applied business process improvement practices to re-engineer IT methodologies and principles.
• Utilized strong interpersonal skills to overcome objections to secure needed buy in when pitching new IT solutions to management and committees.
• Worked closely with department managers to develop accurate and concise documentation and procedures for the support of users nationwide.
• Developed and delivered individual and group based technical training to end users, IT team, and department directors.
• Programmed a comprehensive interface system for the AutoCAD application customized for the architectural industry based on the LISP programming language.
• Managed the implementation of special projects including the production of an internal intranet system, Revit pilot program, and the development of the MicroStation deployment team.

Boston, MA, US

• Implemented a remote disaster recovery solution for DNS, DHCP, and fileserver systems.
• Analyzed and resolved complex hardware and software issues in a Windows 2000 networked environment.
• Ensured user satisfaction by providing preventive maintenance, troubleshooting errors, and quickly resolving complex technology problems.

Ms, It Management

Bs, Computer Science