• Directly manage the IT Operations group consisting of systems engineers and help desk technicians.• Oversee the Information Security team through the management of the Information Security Manager.• Maintain dynamic three-year strategic plan for the IT Operations and Information Security groups.• Communicate and prioritize security projects based upon the needs of the organization.• Lead the testing, periodic review, and revision of business continuity and disaster recovery plans.• Responsible for user support and maintenance of the organization's 400 internal and 300,000+ external users.• Manage technology projects to ensure that they are successfully delivered on time while keeping all stakeholders consistently informed of the status.• Administer vendor relationships and negotiate service contracts to ensure superior delivery of services.• Designed, lead, and participated in the migration of a complex multi-carrier and multi-protocol network architecture to a highly scalable and manageable Meraki SDWAN solution.• Facilitated and participated in the transition from Cisco IOS network equipment to Meraki cloud manged network infrastructure.• Developed and implemented an updated subnet scheme following standards that communicate physical location and device type.• Oversaw the implementation of user security awareness campaigns including organization wide training as well as training targeted to high risk groups.• Developed multiple security processes, formalizing and documenting institutional knowledge tasks.• Implemented the Azure AD Password Protection service, providing additional controls around permitted passwords.• Migrated VoIP vendor to Microsoft Teams resulting in a unified organization wide communication platform.• Upgraded legacy conference room equipment to Teams and Zoom capable solution to facilitate hybrid meetings.• Provide leadership for ongoing NIST 800-53 compliance improvements.

• Lead the IT Operations group consisting of eight infrastructure engineers and help desk technicians.• Established new systems engineering department resources and developed the help desk group through hiring initiatives. • Reduced costs while increasing technical capabilities by in sourcing key senior engineering talent.• Accountable for a predominantly cloud based IT infrastructure dispersed among multiple office locations, collocated sites, and AWS hosted environments.• Responsible for user support and maintenance of the organization's 400 internal users and 300,000+ external users.• Integrated multiple unmanaged remote offices into the larger network and Active Directory domain.• Decommissioned a decade of unmanaged equipment and established strict inventory control system.• Reduced cellular spending by 20% for a $6,000 monthly savings.• Lead the testing, periodic review, and revision of business continuity and disaster recovery plans.• Manage technology projects to ensure that they are successfully delivered on time while keeping all stakeholders consistently informed of the status.• Oversee the development of training to assist users and IT staff with the use of tools and processes.• Managed the upgrade of over 500 workstations from Windows 7 and Windows 8.1 to Windows 10.• Implemented mobile device management (MDM) policy, applying security controls to mobile devices.• Initiated an attrition based migration from Cisco IOS and Aerohive network equipment to Meraki cloud managed network infrastructure.• Converted board meetings from paper based documentation and verbal voting to electronic processes.

Educate students within the UMGC Cyber Security undergraduate program through classroom and online based curriculum.Provide instruction in advanced subjects including Windows and Linux server operating systems, security principles, design and administration of Cisco IOS networks, and cloud technologies.

• Managed client relationships with small and medium sized clients receiving outsourced IT services.• Provided exceptional project management through extensive planning and regular stakeholder communication.• Led monthly status meetings, ensuring that clients remain well informed about the status of their IT infrastructure.• Monitored network health using remote monitoring and management software to deliver maximum availability.• Ensured that client's environments are protected against security, hardware, and environmental threats.• Engaged technology vendors on behalf of clients to ensure that third parties provide the best possible service.• Migrated Active Directory, DNS, DHCP, and file services from Windows Server 2003 to Windows Server 2012• Implemented server redundancy using DFS, Active Directory, DNS, and DHCP.• Migrated from onsite Exchange Server to Office 365 cloud based email.• Transitioned from server based fax line to cloud hosted fax services.• Performed conversion from local to cloud based backup services.

• Ensured that the IT group was meeting business demands by developing relationships with senior management.• Lead the design, development, and implementation of infrastructure upgrade projects from Windows Server 2008 to Windows Server 2012.• Managed IT personnel to provide end users with responsive helpdesk service. • Performed quarterly personal reviews, hiring, and termination actions for IT team.• Worked with department leaders to develop separate IT budgets for multiple groups and contracts.• Managed vendor relationships and negotiated service contracts to ensure superior delivery of services.• Ensured that FISMA compliance was maintained and that PHI and PII data were protected.• Performed ongoing review and maintenance of the disaster recovery plan.• Provided hands-on management of Symantec Backup Exec, Veeam, EMC SAN storage, Drobo SAN storage, Active Directory, DNS, DHCP, Shavlik Protect, SonicWall firewalls, and Cisco Layer 3 switches.

• Served as primary management contact and escalation point for high priority clients within a physically dispersed team.• Provided training, guidance, evaluation, and performance feedback to subordinate technology delivery executives.• Lead a team of technology specialists in the use of Windows Server 2008/2012, EMC SAN storage, and Cisco firewalls.• Collaborated with Fortune 500 companies to develop strategic direction for vital enterprise Web presence.• Managed the daily activities of a select group of enterprise web environments.• Ensured that high priority outage events were resolved promptly in the role of crisis manager. • Oversaw the development and implementation of ongoing business continuity plans.• Oversaw the tasks of multiple projects and project managers serving in the role of program manager.• Ensured that projects fulfill milestone and budgetary objectives.• Measured the performance of technical teams by gathering, tracking, and analyzing metrics including service request resolution times and compliance with standard operating procedures.• Ensured timely resolution of client requests by prioritizing and delegating workloads among technical teams.• Managed over 200 server and networking assets with $8 million of annual revenue generation.• Employed interpersonal skills to secure shared resources for client initiatives.• Interpreted business requirements and technical solutions to recommend performance improvement projects based on extensive knowledge of clients business application usage.• Continuously analyzed processes, service requests, and products to streamline and improve the Web presence of Fortune 500 clients in complex multi-tiered environments.• Analyzed business metrics such as customer trends, billing status, and monthly recurring revenue to provide insight to senior management about the profitability of key clients.

• Analyzed and resolved complex software issues for Microsoft operating systems and BackOffice products including IIS, SQL, and Exchange in a 24x7 data center consisting of over 3000 servers.• Ensured error resolution time lines were met with a high quality of service in an extremely error sensitive environment through both innovative troubleshooting methods and documented repeatable standards.

Served as contract system administrator.

• Applied business process improvement practices to re-engineer IT methodologies and principles.• Utilized strong interpersonal skills to overcome objections to secure needed buy in when pitching new IT solutions to management and committees. • Worked closely with department managers to develop accurate and concise documentation and procedures for the support of users nationwide.• Developed and delivered individual and group based technical training to end users, IT team, and department directors.• Programmed a comprehensive interface system for the AutoCAD application customized for the architectural industry based on the LISP programming language.• Managed the implementation of special projects including the production of an internal intranet system, Revit pilot program, and the development of the MicroStation deployment team.

• Implemented a remote disaster recovery solution for DNS, DHCP, and fileserver systems. • Analyzed and resolved complex hardware and software issues in a Windows 2000 networked environment.• Ensured user satisfaction by providing preventive maintenance, troubleshooting errors, and quickly resolving complex technology problems.