• Responsible for Global IT Services org (35 team members across North America, Europe, Asia, and APAC)• Data loss prevention and encryption• Identity and Access Management program development; led team through our gap analysis and building a 3-year strategic roadmap for the IAM Program (IAM Progam, Processes, Governance, and Technology)• Endpoint security and compliance with Intune Endpoint Manager (Patching, EDR)• Extensive project management• Strategic planning, IT Budget Management, Vendor Management• VDI & DaaS infrastructure design and implementation (Windows Virtual Desktop, AWS Workspaces, VDI)• Azure and AWS cloud services (virtualization, vnets, storage, load balancing, BDR, DNS, AAD/SSO, Ent. Apps)• Alignment of all Global IT policies and SOPs

• Cloud Security: Identity and Access Management, monitoring and logging, vulnerability management and remediation, incident response, BCDR, and compliance• Risk assessment and risk register• Network security, VPN, WAF• Data loss prevention and encryption• Established the Site Reliability Engineering (SRE) function, seamlessly integrating three globally dispersed Cloud Engineering teams• Spearheaded the strategic unification to enhance system reliability, optimize operational efficiency, and fortify the overall performance of critical cloud-based infrastructure• Championed the implementation of a comprehensive Reliability Framework assessment, meticulously designed to evaluate and uphold compliance standards and reliability benchmarks for the ConnectWise SaaS Infrastructure• Develop and communicate the overall SRE strategy aligned with business goals• Drive initiatives to enhance system performance, availability, and scalability• Lead and coordinate incident response efforts during critical outages• Ensure effective use of monitoring, alerting, and logging tools (Dynatrace)• Participation in SOC 2 compliance audits• Collaborate with security teams to ensure the security of systems and data• Ensure compliance with industry regulations and standards• Drove a culture of continuous improvement and learning; identify areas for optimization and efficiency gains• Budget management• Ensure third-party services contribute to the overall reliability of the system• OWASP Top 10 familiarity

• Lead System Engineering and End User Support teams• IT Project Management, Requirements Gathering, and Budget Management• IT technology integration project lead for six acquired companies (largest was 1500 colleagues)• Designed and implemented VDI & DaaS infrastructure (Windows Virtual Desktop, Windows 365)• Managed Azure cloud services (VM, vnets, storage, load balancing, BDR, DNS, AAD/SSO, Enterprise Apps)• VoIP phone system migrations and administration• Expanded IT End User Services team across North America, Europe, APAC• Built a highly agile and efficient service desk team with policies, processes, escalation procedures, documentation, and SLA/OLAs• Engineered and deployed macOS MDM solutions• Managed day-to-day services of six Desktop Support Engineers to ITIL standards• Vendor Management• Migrated documentation, KBs, and policies to SharePoint with searchable metadata• Deployed and managed Server 2012 Windows Deployment Services using MDT• Operations Management, Team Management, Performance Management, Disaster Recovery, Disaster Response, Change Control• Familiarity with OWASP Top 10• Reduced average ticket backlog from 457 to mid-20s; improved SLA from 78% to 98%; created KPI reporting standards• Met all quarterly IT goals

▪ Developed from the ground up a highly agile and efficient service desk team▪ Engineering and implementation of global MDM tools (Intune, Autopilot, AirWatch UEM▪ Conducted POC, engineering, and deployment of Azure Virtual Desktop VDI▪ Manage service operations of a team of eight Desktop Support Engineers & Help Desk▪ Reduced support backlog and improved resolution SLOs from 78% to 98%▪ IT Project Management, Requirements Gathering

• Active Directory Management• Group Policy Management• AppLocker Management Windows 10• Exchange 2010 and 2016• Microsoft Office 365 Administration (Hybrid Environment)• ShoreTel VoIP phone systems administration and management• LAN/WAN and TCP/IP troubleshootingTroubleshooting multi-VLAN environment using cmd line tools, Wireshark, workstation TCP/IP settings, local Windows and corporate firewall troubleshooting• SPAM Filter Management (Office 365 & Reflexion)Mail flow, blacklists, SPF records, email address alias management• Checkpoint FirewallsNetwork fire wall troubleshooting at the desktop and server levels• VMware vSphere Virtual Environment• VMware Thinapps• Powershell Scripting & Automation• Disaster Recovery Planning• Information Technology Management, IT Management, Service Automation

• Daily managed services operations supporting 15 business clients in a managed services environment, totaling over 250 physical and virtual windows servers• Physical installation of rack servers and blade chassis• LAN/WAN and TCP/IP troubleshootingTroubleshooting multi-VLAN environment using cmd line tools, Wireshark, workstation TCP/IP settings,• Application, Active Directory, and Exchange supportDesign and implementation, create/manage AD objects, permissions, create/manage disti groups, mailboxes, advance mail flow troubleshooting• Windows Server 2002, 08, 12 / Windows Desktop OSDeployment of various server roles and configurations: AD, DC, DHCP, DNS, Exchange Server 2010, print server, files server• Built custom MSI configurations using EMCO for GP deployment of apps• Computer Science, Information Systems• Problem Solving, Project Planning, Project Management• Disaster Recovery

• Managed and trained a squad of up to fifteen US Army enlisted service members • Firing range NCOIC and instructor• Completed two combat tours to the Middle East• Acted as a training liaison with Middle East commanders within my areas of operation – tasked with improving their tactical development, administrative policies, and leadership methodology within their militaries• Analyzed foreign counterpart’s performance while conducting combat operations within urban areas of the Middle East (MTT & PTT)• Using detailed analysis, I prepared PSMR reports which were submitted to command staff for review of operational progress• Responsible for maintaining vital military equipment valued at more than nine million dollarsSkillsets include: Leadership, management, inventory management, security clearance, training, data analysis, documentation, communication, time management• Completed Sapper Leader Course