William Newton Email & Phone Number

• Led a team in the support and daily operations of Oracle Service Cloud B2C and Oracle Field Service. • Worked with several on-shore and offshore teams on an Enterprise-wide system using Mulesoft as the Integration tool to maintain data moving through several other resources IDT\IDQ, NAQS, Mobile Apps System, and Oracle EBS System with data flowing to a file storage system Data Lake. • The team managed all the Oracle upgrades for several environments and deployed monthly customer enhancements and bug fixes.• Worked as the Lead Consultant providing a solution architect for Oracle CPQ Cloud integration that tied three different systems into the Oracle CPQ Cloud for a centralized location of customer data. Working with several teams to design a system to accommodate the Oracle Sales Cloud, Oracle Service B2B, and the Oracle EBS Customer Billing system through the Oracle Integration Cloud system for a successful implementation. • Analyzed and documented Oracle Engagement Cloud (OEC) for different stages of testing. • Led testing sessions for both SIT and CRP, documenting issues for testing the new software implementation and delivering testing results to management.

• Analyzed and documented an Oracle Service Cloud system integration. • Analyzed the data of three different systems (two SQL servers and one DB2 database server) to integrate data into the Oracle Service Cloud. • Created a new configuration using systems currently in place and creating new functionality to bring new data from two other systems into the Service Cloud. • Redesigned .net and PHP programs to capture more data fields to be imported into the Service Cloud. • Documented the new design for future integrations. • Worked with the Web Services teams, TIBCO, Oracle Fusion teams, and offshore development group to integrate the new data into the Cloud.

Oak Brook, Illinois, Us

Manage Oracle Service, Oracle Sales and Oracle Marketing Cloud. Design and Implement these Oracle systems with our Oracle Partners and internal Company teams to meet corporate compliances and policies. Created training material to use in the training of current and future Company employees on the usage of these Systems. Created a SharePoint location for employee’s easy access to the training material. Train employees on the proper usage of the Oracle systems. Work with the management team to help with user acceptance of the systems. Created reports and dashboards for the management team to monitor user activity and usage.

Oak Brook, Illinois, Us

Manage and maintain weekly, monthly, quarterly and yearly financial scorecards and Fleet Credits. Created and automated these business reports into the company BI system to be emailed out to the management team on a regular bases. Work with FS Depot Dealerships on issues with purchasing product on the FS Depot Portal.Work with the JD Edwards team and internal Parts Manager on yearly pricing changes in JD Edwards. Work with our business partners to create a parts order cart in our Electronic Parts Catalog system to transfer part items into the JD Edwards business system. Work with the management team to move our Parts and Service department off of our Nortel legacy phone system to the Corporate Cisco Enterprise system. Work with our Oracle Partner and internal Management team in moving the Parts and Service Department off of Salesforce Dot Com onto the Oracle Service Cloud, the implementation was completed in eight weeks and under budget.

Oak Brook, Illinois, Us

Maintain the integrity of the JD Edwards business system for the Federal Signal Corporation with minimal down time. Work with the JD Edwards Development Team, JD Edwards Business Analysts and Company end users on multiple Company Go Lives. Assist our partners in the upgrades from JD Edwards Enterprise 8.95 to JD Edwards Enterprise 8.97 and to JD Edwards Enterprise 8.11. Create and maintain the architecture documentation of the JD Edwards environment. Successfully work with the team to move all JD Edwards's servers (30) and 3rd party services to an outside Company, this project was completed on time and had a zero production lost time.

Oak Brook, Illinois, Us

Maintain and configured the Federal Signal Microsoft Active Directory and Microsoft Exchange systems. Maintain and configured user groups, profiles and network drives keeping SOX documentation. Maintain the VERTIAS back up system for tape backups of user data and system configurations. Create maintain FTP sites, internal and external web site. Writing AFEs to purchase hardware, software and licenses staying complainant with rules. Monitor and maintain the Elgin, Corporate, Jetstream and Leeds data centers servers and environment controls.

Oak Brook, Illinois, Us

Create install and design server operating installations. Maintaining Windows, Unix and Linux Severs patches and updates. Create monitor and maintain DHCP, DNS and WINS configurations. Administrate several company business systems (ROI, DataWoks) maintaining user profiles and configuration. Work with a team of company administrators on migrating Federal Signal NT environments to Active Directory environment.

Elgin, Il, Us

Deliver and train the company end users on cell phones, laptops, computers and handheld devices. Maintain, configure and upgrade the Engineering UG and CAD systems. Support the sites hardware 300 local nodes and off site nodes. Support 250 end users for help desk requests. Design and develop and Electronic Print room to store Engineering drawings from a UNIX system to a Windows system saving the Company revenue. Design and implement SMS for enterprise usage. Installing Wireless access points, new cabling and several network cabinets in a site network upgrade.

The art of baking has changed in the past years. There was a time when bread was made by bakers who could hear the sound of a mixer, they could tell by the sound if the bread was going to be good. My how the times have changed, if you can push a button you’re a baker. Most people think the best breads are created in the oven, but the best breads are created in the mixer. The art of baking…..First Class Baker - Group Leader supervising fifteen employees in the production of the three different product lines making quality products. Training new apprentices in making bread and rolls in a fast pace production environment. Team member of the Company Hazmat team for first responders to hazard material issues.

Bachelors, Management Technology Systems

Training On Advanced Pricing Enterpriseone 9.1

• Admin Master Training On Oracle Marketing Cloud \ Eloqua System

Oracle Service Cloud \ Right Now Cx

• Admin Implementation Training On Oracle Sales Cloud \ Crm System

Education record

Computer Information Systems

Cast Iron

Jd Edwards & Oracle Training

Associates In Applied Science, Application Programmer-Visual Basic 2003

Associates In Applied Science, Microcomputer Specialist 2003

Cisco Certified Network Associate, Ccna