Quality Engineer
CurrentManagement of customer visits and audits and preparation of action plans internally to deal issues appropriately, ensuring compliance with project specifications and applicable standards; Proceeding complaints analysis from in-field based on the analysis of technical documents and commercial contracts;Management of International and National in-field campaigns, reporting to board of directors;Definition of product inspection documentation and quality routines including employee training based on customer technical documents;Planning and controlling of warranty costs;Planning and monitoring of shipping process after invoice (loading and shipping process); Results: Projects to reduce costs and increase customer satisfaction using the NPS methodology (Net Promoter Score).