Distribute tickets for all VIP guestsAcquire and process tickets for customers using TM ConnectUse multiple Ticketmaster systems (ARCHTICS and TM Connect) to assist in customer will callProvide customer service to all customers, escalating issues to management when neededHandle cash and reconciliations

Greet and register patients in a friendly and professional mannerMaintain patient records and demographicsSchedule and confirm appointments in person, by phone and by emailRedirecting and escorting patients to examination areasAssisting the doctor in examination roomProcessing external referrals to other specialistsScan patient results and documents, filing to patient chartsTaking patient’s blood pressure, height, weight and BMIKeep examination areas clean… Show more Greet and register patients in a friendly and professional mannerMaintain patient records and demographicsSchedule and confirm appointments in person, by phone and by emailRedirecting and escorting patients to examination areasAssisting the doctor in examination roomProcessing external referrals to other specialistsScan patient results and documents, filing to patient chartsTaking patient’s blood pressure, height, weight and BMIKeep examination areas clean, orderly and stocked with suppliesWash any used instruments and prepare them for sanitizationMaintain physician schedulePreparing tissue and fluid samples for analysis Show less

Process exchanges for subscribersProcess patron donationsUtilize the Tessitura ticketing system to assist in customer transactionsAssist customers with purchases and exchanges on event daysBook group orders and prepare invoices for distributionHandle cash and reconciliations

Manage and create event/concert layout as required by various clientsWork closely with concert promoters regarding the structure and onsales of eventsManage full ticket office event financial settlement packagesSupervise the ticket office for various events and game day operationsFulfill all internal ticket requirements from promoters and production staffEnsure the floor and stadium seating is correctly built and set up for each event

Administer all aspects of account management and billing for domain clientsCreate help articles for internal use by staff to assist in troubleshooting Troubleshoot domain and e-mail services including helping clients in e-mail set up services on various programs (Outlook, Apple Mail, Thunderbird) and platforms (computer, phone, tablet)Confirm domain ownership for domain ownership changesManage valet domain transfers of larger volume, complex, and multi-stage domain transfers for… Show more Administer all aspects of account management and billing for domain clientsCreate help articles for internal use by staff to assist in troubleshooting Troubleshoot domain and e-mail services including helping clients in e-mail set up services on various programs (Outlook, Apple Mail, Thunderbird) and platforms (computer, phone, tablet)Confirm domain ownership for domain ownership changesManage valet domain transfers of larger volume, complex, and multi-stage domain transfers for clientsManage client interactions by e-mail from initial contact through to resolutionLiaise with various outside vendors to ensure timely movement of client products and other services Assist clients with account set up, device purchase and activation for mobile phone division of the company Show less

Design interactive training modules using Adobe Captivate for call centre training across Canada and collaborated with training coordinators in the United States, create presentations for call centre orientation and World Class Service, monitor call centre statistics and report to management, prepare Ticketmaster’s automated phone system for all events prior to their onsales, quality assurance: ensuring all phone lines are operational prior to event onsales, prepare and record messaging for… Show more Design interactive training modules using Adobe Captivate for call centre training across Canada and collaborated with training coordinators in the United States, create presentations for call centre orientation and World Class Service, monitor call centre statistics and report to management, prepare Ticketmaster’s automated phone system for all events prior to their onsales, quality assurance: ensuring all phone lines are operational prior to event onsales, prepare and record messaging for administrative phone lines and call queue control Show less

Monitored and assessed call centre agents, as well as provided one on one Processed special ticket requestsProvided customer service for escalated callsTrained new and current agents on PCI ticketing systemReviewed resumes and trained newly hired call centre agentsMajor Accounts training and interim supervisor

Processed special ticket requestsBooked large orders of tickets for various corporationsPrepared and faxed invoices to clientsProcessed payments on booked tickets

Processed special ticket requests such as Skyclub, Skybox and Air Canada Centre premium seatingBooked Molson Indy tickets for subscribersProvided customer service assistance at offsite box offices and outlets