Wendy Cote Email & Phone Number

High Springs, Fl, Us

Oversee all client communications, manage weekly and monthly reports, and supervise the CRM/Email Marketing Specialist.

Oversee the Data Quality Professional assigned to the client, review their work, and provide support to ensure their success.

Executed email campaigns and managed contact list by purging and auditing for accuracy. Monitored key metrics and generated actionable insights to optimize campaign performance. Prepared and presented detailed reporting analytics to clients and management. Updated and maintained CRM system with current account information and details. Designed and edited email templates using HTML. Utilized tools including Content Pilot, Sitecore, Vuture, Microsoft Office, Teams, Notepad, and iManage.

As a Data Quality Professional and member of the CLIENTSFirst Data Quality team, I assist our Clients by maintaining current and accurate information in Client Relationship Management (CRM) systems. Utilizing multiple data resources, I perform expansive research and standardize information. My goal is to facilitate CRM success for professional service firms with superior Client service, a focus on accuracy and an attention to detail.

Remote

Handled a high volume of customer calls, delivering accurate and satisfactory responses to queries and concerns. Effectively resolved customer complaints and de-escalated challenging situations, providing empathetic support and clear communication. Managed a significant number of inbound and outbound calls efficiently and within set guidelines. Identified and capitalized on opportunities to upsell products. Consistently achieved personal and team targets for qualitative and quantitative metrics. Provided sales, billing, and customer support, addressing issues and offering solutions or alternatives as needed. Assisted callers with troubleshooting, navigating the company website, and utilizing products. Collaborated with call center colleagues to enhance overall customer service. Proficient in Teams, KPI tracking, Outlook, and Microsoft Office.

Gainesville, Florida Area

Provided comprehensive care for my aging mother during a period of significant medical challenges.

Gainesville, Florida Area

Ensured the comfort of retirees by managing their scheduling and transportation needs, while organizing my time effectively to benefit both the employer and the retirees. Additionally, served as Program Coordinator for the Activities Department, handling administrative tasks as part of daily responsibilities.