William S. Email & Phone Number

Sacramento, California, United States

Sacramento, California Area

I work as a self employed IT Technician. I build and maintain small office networks and desktop systems. I build new PC systems for gaming, home theater and professional audio applications from the ground up. In addition, I troubleshoot, repair and perform upgrades on PC and Apple desktops and laptops. I also perform data recovery, and virus removal. I have built home servers and personal clouds storage for Windows and mobile devices.

Rancho Cordova, California

• Identify, research and resolves technical problems. • Document, track, and monitor problems to ensure timely resolution.• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.• Correct application issues and solve network and security problems and identify common PC software and hardware problems. • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.• Support… Show more • Identify, research and resolves technical problems. • Document, track, and monitor problems to ensure timely resolution.• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.• Correct application issues and solve network and security problems and identify common PC software and hardware problems. • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.• Provide support for Windows XP, Windows 7, Windows 10, and Windows Server by evaluating and troubleshooting issues including running in-depth diagnostics.• Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.• Assist in creating documentation and providing training for new corporate IT tasks and standards.• Work as liaison to IT Security, Facilities, Network Engineers and Telecom teams to work out larger scaled issues outside of my general job description. • Deploy users to be able to work from home on AWS on user’s personal PCs as well as company assets.• Control inventory of assets being moved out for work from home user, and back in from terminated users.• Imaging of PCs using Microsoft MDT and SCCM network imaging systems. Show less

Sacramento, California Area

At Tech2U I was a shop technician. I worked on a wide variety of issues with both PC and Mac computers. The large majority of my workwas with virus removal, Microsoft Windows repair and data recovery. I have previously worked as a field technician doing similar work.While working as a field technician, there was more of a focus on small network security and troubleshooting. I also worked with somecomputers remotely using LogMeIn to aid Tech2U’s remote team when needed. During the… Show more At Tech2U I was a shop technician. I worked on a wide variety of issues with both PC and Mac computers. The large majority of my workwas with virus removal, Microsoft Windows repair and data recovery. I have previously worked as a field technician doing similar work.While working as a field technician, there was more of a focus on small network security and troubleshooting. I also worked with somecomputers remotely using LogMeIn to aid Tech2U’s remote team when needed. During the last few months of my time with Tech2U, I alsofunctioned as in house IT and network support for the multiple sites the company had through out the greater Sacramento area. I would installsecurity cameras, and troubleshoot various network and hardware issues among the various sites when issues would arise. This would allowthe burden of of the Enterprise IT team to focus solely on the clients. Show less

Sacramento, California Area

I was a deliver driver at Terranova Coffee Roasting, and delivered coffee and other café products in my own vehicle around the NorthernCalifornia area. I was responsible for loading of my vehicle with product to take out on delivery, as well as planning of my delivery route.I was expected to deliver product and an invoice to the customer, as well as to package coffee and tea for next day’s deliveries after my returnfrom deliveries.

Computer And Information Systems Networking

Diploma, Technical Support Specialist, 3.5 Gpa

Honor Roll: Dean’s List - GPA 3.5 MTI Guaranteed Graduate