Technical Trainer
Current- Using my experience in training and technical support and my love for learning, I championed to improve the DreamHost training team, with the goal of creating training that will empower and improved the performance of.
- Created a comprehensive training program for the both customer service and technical support roles at DreamHost, as well as coaching employees and creating ongoing trainings on a wide range of technical subjects.
- Applied learning and development best practices, from initial needs assessments to final evaluations with measurable results to improved performance and metrics. Skills: Adult Learning and Development, Managing.