Technical Trainer
CurrentUsing my experience in training and technical support and my love for learning, I championed to improve the DreamHost training team, with the goal of creating training that will empower and improved the performance of everyone at DreamHost.• Created a comprehensive training program for the both customer service and technical support roles at DreamHost, as well as coaching employees and creating ongoing trainings on a wide range of technical subjects.• Applied learning and development best practices, from initial needs assessments to final evaluations with measurable results to improved performance and metrics. Skills: Adult Learning and Development, Managing Learning Programs, Instructional Design, Needs and Performance Analysis, Training Delivery, Coaching, and Evaluating ROI
