Wendy Danley Davis, Ph.D. Email & Phone Number

New York, New York, Us

New York, New York, Us

Salt Lake City, Ut, Us

Managed a portfolio of products supporting student lifecycle for online university serving 125K+ students. Oversaw a team of 7 product managers in Recruiting and Admissions; Faculty Services; Financial Services; Student Care; Mobile; Communities, Career and Social; and Marketing. Worked closely with engineering teams and university leaders; managed strategic relationships with university academics, business leaders, vendors. • Fulfilled business objectives by instituting quarterly cross-team, unified product-priority list, and expectations for Product and Engineering team product delivery in support of the business plan. • Promoted equity for underserved populations by overseeing changes to admissions processes: removing admissions assessment and prior college experience, reworking admissions application questions, and implementing remote call-center service. • Improved product development by instituting best practices for product professionals, including story-writing, end-to-end testing and user-acceptance testing, and product roadmaps. • Ensured operational excellence across product teams by determining portfolio level priorities quarterly, monitoring product/initiative progress, and upholding high performance standards. • Ensured product success and stability by advising on strategic university initiatives, providing insight in Salesforce strategy for EdTech, enrollment strategies, market trends, and IT decisions. • Ensured alignment and successful delivery of the product by collaborating with portfolio director and engineering managers, contributing to reports and strategic plans in the product leadership team. • Mentored team members for upward mobility—successfully moving multiple seniors to principal positions—by evaluating performance, providing growth opportunities, and engaging weekly.

Villanova, Pa, Us

Responsible for managing relationships with large, strategic customers for technology and services company. Worked with the product team to advocate for customers. Developed a deep understanding of best practices for the industry. Positioned support services and professional services to advise customers on the proper success path. Built relationships with C-level executives, collaborated regularly with technical and business users, conducted customer success meetings with customers, and ensured customer expectations aligned with service-delivery agreements. • Established lasting relationships by overseeing key enterprise customers, including The Salvation Army (Central), CARE, Sierra Club, ACLU, and the National Kidney Foundation.• Resolved major processing error for client processing 50K gifts per day, identifying patterns, building reports, pinpointing issues, and providing resolution, reducing error rate to <1%. • Transitioned 6 customers from implementation to support: moved data into the new system, configured system to meet business needs, trained end-users, and improved processes.• Supported customers as a trusted advisor on overall CRM strategy, best practices, and change management activities.

Villanova, Pa, Us

Oversaw higher-education strategy, sales, business development, product, and services. Led conception, build, and market positioning of Advancement Solution (product, services, and partners) to prospects, customers, and partners. Served as subject/domain expert on professional services team and managed customer experience, balancing the needs of various stakeholders. Drew early adopters and adjusted product features to meet customer needs. Led key higher education implementation projects. • Led delivery of 4 product release cycles of Advancement Connect, including the first-ever release on Salesforce platform. Oversaw development, research, requirements, user stories, and marketing. • Validated company vision and strategy by establishing and running Advancement Connect Product Advisory Group: customers that serve as key advisors to the product team.• Secured relationships, providing expert consulting to key higher-education customers, including Stanford University, The College of William and Mary, UCSF, and the University of San Francisco. • Improved professional services department by developing still-current Best Practices guide, providing detailed direction on implementation practices for organization and customers.• Ensured product and customer success by developing and conducting User Acceptance Training and End User Training for strategic customers as part of the go-live process.

Conshohocken, Pa, Us

Product Manager and key contributor on the business development team. Worked closely with the marketing team to develop effective sales enablement tasks, branding, and messaging. Managed product calendar for new features and enhancements, consulted on implementation projects, and accountable for client success. • Extended client life cycle by bringing Advancement CRM (build on Salesforce) to market.• Ensured client success by providing expert services as part of the implementation services team, developing 6 client training courses and end-user training assets to assist with go-live activities.• Drove client revenue by delivering Volunteer Management module on Salesforce platform to track volunteers throughout the constituent lifecycle for internal and external stakeholders.• Enabled positive student/advisor interactions by managing product release with 20+ enhancements for Events System and for Student Appointment Scheduling Utility.

Reston, Va, Us

Top performer in the Customer Relations organization. Strategic consulting for colleges and universitiesExpertise in client retention and satisfactionMarkets include domestic and foreignMarketing/sales experienceSeasoned professional presenterTop performer in the organizationInput to product development and potential new marketsInsight into evolving technologies to support educationUnderstanding of emerging marketsMerged with Datatel in 2012 to form Ellucian^SunGard Higher Education 2006-2012 (Sold by private equity firm to Hellman and Friedman) ^SCT 1998-2006 (Acquired by SunGard)

Formerly SCT (SunGard acquired SCT in 2006).Provided product development recommendations and market-based business strategy to higher education clients. Drove organic growth strategies using ERP, SIS, and cloud solutions for recruiting and admissions, student success and retention, institutional advancement, workforce development, HR management, business intelligence, portal strategy, finance operations, learning management systems, and relationship management systems. Worked closely with colleges/universities across North America and globally.• Enabled colleges and universities to outperform revenue goals by collaborating in high-level strategic meetings to address client needs and provide innovative technology solutions. • Created sustainable competitive advantages for clients using market-based business strategies. • Received numerous honors and awards, including qualifying for 100% Club 5 times; Rookie of Year; and various recognitions for excellence in teamwork and execution.• Increased revenue by partnering with development team to launch CRM solution to meet admissions goals and improve student retention; personally won many commitments. • Secured 70 live clients and numerous other accounts by designing key business strategy. • Successfully landed key contracts and aligned clients’ needs with robust technology solutions and services by conducting in-depth discovery process with Executives and providing expertise.• Drove sales by developing sales methodology for storytelling and creating value statements for business intelligence solution measuring outcomes in alumni and development operations. • Improved student success/retention and met client admission goals by partnering with development team in Banner Suite to launch new CRM solution promoted by sales team. • Expanded business intelligence solutions for student retention/advancement in marketplace through value proposition stories, internal constituent training, and conference presentations.

Quincy, California, Us

Created and administered the hybrid course: "Fundraising 101." Officially certified by the VP for Academic Affairs to create and administer this course.

Doctor Of Philosophy - Phd, Political Science

Ma, Political Science

Ba, Political Science, History