William D. Busch Email & Phone Number

Philadelphia, Pa, Us

written and oral translation of speeches, international Websites, and Marketing Material

Friendswood, Texas, United States

Working mostly with incoming calls from Hurricane Ida survivors resolving questions, updating survivor information and making sure survivors accounts were up to date and had all necessary documents on file for processing.• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Registration intake for disaster survivors for Hurricane Ida and other smaller disasters• Create, maintain, and enter information into databases.• Use computers for various applications, such as database management or word processing.• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.• Creating work packets (work orders) for appropriate departments. • Processing withdrawal requests, reissue of funds, duplicate cases• Provide decisions and appeal guidance for Housing Assistance• Requests for second or appeal inspections• Document and route complaints

Pasadena, Texas, United States

Aluminum TIG tack weldingPart assemblyBending and cutting of various parts for the assemblyLoading and unloading of robotic welding machineTroubleshooting of robotic welding machine

Texas City, Texas, United States

Houston, Texas Area

Door to Door and Retail Energy Sales for various providers (broker).

Houston, Texas

Wyndham Houston West Energy CorridorAchievements:Employee of the Month March 2017 and February 2018Promoted from Front Desk/Night Audit to Assistant Guest Services ManagerImplemented greatly revised training programs to ease the learning curve and retention for Front Desk and Night AuditWrote an entire How-to guide on various SOP’s for the Front Desk and Night AuditConsistent Leader in Wyndham Rewards Enrollments, twice regional top enrolled in 2018PMS: OperaResponsibilities:• Reduced workflow inconsistencies by continuously training staff members.• Mentored staff on procedures, service standards and productivity strategies.• Increased operational efficiency by developing training systems and SOP guides.• Performed customer needs assessments and coordinated resolutions with other departments, efficiently resolving guest complaints in a timely manner.• Enforced and optimized policies to maintain efficiency and responsiveness to demands.• Performed site investigations, documented issues and escalated to teams as needed.• Oversaw night auditing duties, verifying daily room occupancy and hotel revenue.• Audited customer accounts with add-on room charges, including room service bills.• Logged wake-up call requests and set up automatic rings in system.• Analyzed finances to create detailed forecasting reports using PMS Opera.• Set up and entered all financial data into spreadsheets using Microsoft Excel.• Tracked hotel business revenue and costs with PMS Opera, diligently reconciling and balancing accounts and resolving discrepancies to maintain high accuracy.• Audited cash drop and credit card transactions.• Attended staff weekly meetings and brought issues to attention of upper management.• Welcomed Guests, establishing memberships to Wyndham Rewards program.

Houston, Texas Area

Springfield, Missouri

This area is going through a major resurgence and renaissance so to speak, and Hotel Vandivort was at the forefront of that development. Just 3 months after opening, as well as the following year we achieved AAA 4 Diamond status, the first and only hotel in Springfield to achieve this designation. The hotel was recently awarded the 2016 Boutique Hotel of the Year by the Boutique & Lifestyle Lodging Association. Achievements: Employee of the month November 2015Consistent high to Perfect scores on mystery callsPromoted from Guest Services Ambassador to Guest Service SupervisorPMS: LodgicalResponsibilities:• Participated in quarterly telephone sales training from Blueprint Creations.• Trained staff on procedures, compliance requirements and performance strategies.• Harvested and distributed sales leads.• Suggested room and package upgrades to customers to boost revenue by 30%.• Developed and implemented strategies to improve guest experiences and build loyalty.• Coordinated arrivals and departures of VIPs.• Maintained high employee satisfaction and performance with hands-on and collaborative style.• Reviewed upcoming events and planned for expected challenges.• Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.• Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

Springfield, Missouri

PMS: Visual MatrixStarted at the front desk and proved to be a valuable asset and expressed my interest in growth. Eventually the opportunity to assume the duty of Director of Sales came available and I was selected for the position. Group sales calls, following up on sales leads, consistently acquired the highest amount of rewards program enrollments.

Darmstadt, Germany

PMS: Opera ExpressFinished accredited Hotel training. Gained valuable training and insight in the operations of a franchised business hotel. Breakfast and function room restaurant, including kitchen, conferences, housekeeping, front desk and reservations, hotel bar, and night audit- Finished 3 year Education as Hotel Industry Expert in 13 months

Baiersbronn, Germany

PMS Fidelio Version 4.5This hotel is rated 4 star superior and in the Romantik Hotel Association. It includes a 5 star wellness area and a gourmet restaurant which was recently awarded a second Michelin star. Started here to gain insight in the hospitality industry and gain experience before beginning Hotel Industry Expert training. Conferences, housekeeping, marketing, front desk and reservations, bellman, host, wellness receptionist, and night audit. Also assisted in setting up and running the online shop

Associate Of Arts (A.A.), Business, 3.89

Activities and Societies: Co-author, co-editor and co-publisher for Prof. Borich' Book "The Survivors, a Yesteryore Compilation"

Welding Technology/Welder

Hotelfachman - Hotel Industry Expert, Hospitality, 3.9

Activities and Societies: no activities available finished 3 year Vocational training in only 13 months

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.83

Activities and Societies: Tae-kwon-do club Double major in Bible all while working full time at Best Western Route 66 Rail Haven as Guest.

Combowelder