Win Chan Email & Phone Number

Irvine, Ca / Sunnyvale, Ca

• Designed and implemented an online eBay store, developed pricing structure.• Defined product strategy and developed methodology for sourcing goods.• Created customer fulfillment process including initial customer contact, fulfillment procedures, and post sales communication.

Mountain View, Ca

Developed new products and features to improve user experience of searching for travel and entertainment offers on 11 global sites in 6 different languages. Defined and prioritized projects, and implemented improvements working with senior management, country managers, marketing, sales, and engineering.• Implemented comprehensive redesign of US and UK websites improving search capabilities and user experience: including overseeing design, implementation and delivery, quality assurance testing, and bug fixes. • Deployed global postal code acquisition project resulting in 9% update improving deal relevancy for subscribers.• Created methodology standardizing sweepstakes campaigns reducing design and development time by 50%.• Directed global project teams to implement company-wide marketing and development efforts for all websites.• Launched social networking capabilities to all global sites increasing visibility of website offerings.• Improved SEO by automating relevant deal title posting, increasing keyword efficacy, and improving targeting.• Implemented marketing campaigns and website improvements increasing worldwide subscribers from 12 million to 21 million.

Sunnyvale, Ca

Defined product strategy, led cross-functional development teams, and implemented new products and features on Yahoo! Finance site. • Launched redesigned quotes pages on Yahoo! Finance managing architecture design, QA testing, and implementation phases. Created requirements document and led scrum team using Agile development process.• Introduced Finance news tab on Yahoo home page increasing visibility and traffic to Finance pages by 5%+.• Improved effectiveness of advertising program by simplifying ad types resulting in reduced maintenance by operations and Engineering and created a simplified ad structure for sales.• Deployed real-time customer feedback feature with intelligent parsing of comments which improved response time to end user issues and improved analysis and alerts of pending issues before issues reached Customer Care Tier 3.• Terminated end-of-life product Bill Pay, designed and led shut down process, and ensured legal compliance.• Coordinated efforts with external vendors, internal Yahoo! properties, and multiple global functional teams.

Provided product management consulting services to companies to improve product positioning including product marketing, implementation, financial analysis, and strategic planning.• Created financial models to evaluate product performance and profitability.

San Francisco, Ca

Determined product and marketing strategies for VOIP managed services including sales approach, product pricing, ROI modeling, revision of sales proposals, and P&L. Led cross-functional development team to design and implement products and services. • Crafted and submitted sales proposals valued at over $10+ million achieving first quarter 2004 sales forecast targets.• Redesigned product marketing image (press releases, web site, sales collateral) and trained sales force.• Performed full Due Diligence for potential investors for all operations, marketing, finance, and sales activity resulting in the successful Series A Capital Raising at IP Deliver valued at $5 million.

Created business plan and launched internet business selling gifts, jewelry, and personal gift items to consumers online. • Negotiated agreements with wholesalers and alternate suppliers to provide product and increase product offerings.• Designed and built multiple websites to showcase and provide gift items to consumers. • Created promotion plan using online and offline marketing techniques to attract and increase number of customers.

Santa Clara, Ca

Created and installed product implementation processes to develop and launch future products, defined marketing strategy, managed vendor relations, trained sales, and negotiated with new external partners to expand product offerings.• Launched 4 products to market, leading development team, creating product marketing strategy and pricing plan.• Repositioned core products with new product branding, built bundled offerings, and simplified pricing structure.• Created business cases and sales models, developed product road map, and presented to Board of Directors.

Mountain View, Ca

Managed product development and launch of new software product, created marketing strategy, responsible for product P&L, and provided sales training for network management solution. • Led cross-functional development team, and liaised with business partners to improve and implement product.• Created product road map, business plan, and product requirements; presented to and approved by the regional board.

Mountain View, Ca

• Designed and managed client product implementation process, marketing development, and created strategic solutions to expand product lines and enter new markets. • Led cross-functional teams to implement products and services.

Vienna, Va

• Developed and launched local voice and data products as part of MCI’s initiative to enter into local services market. • Led cross-functional team of 50+ and launched new DSL product coordinating with both internal organizations and external local service carriers and providers across the US.• Created new internal end-to-end service implementation process for local voice and data services with local carriers highlighting critical path elements and potential deployment issues.

Reston, Va

• Created financial models to measure revenue and product performance globally for international corporate and consumer voice & data products.• Provided analyses revealing 2 underperforming product lines which were discontinued and reallocated customers to alternative products reducing cost and improving profitability.

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