William Collard, M.S. Cybersecurity Email & Phone Number

Brookline, NH, US

Manchester, New Hampshire, United States

Manchester, New Hampshire, United States

Manchester, New Hampshire, United States

Oversee dynamic Endpoint Operations Team of 11 with the vision to develop the future technology and enterprise endpoint strategy for Southern New Hampshire University (SNHU). Improving and evolving to the cloud the existing endpoint infrastructure, managing operational processes automation utilized by the University producing significant improvements.

Manchester, New Hampshire

Endpoint Operations ManagerResponsible for developing future strategy, improving existing endpoint infrastructure and managing processes used in by Southern New Hampshire University (SNHU) to produce and transport applications, security initiatives, patches, and updates across the SNHU enterprise.* Lead the migration of Zero Touch – Zero Time capabilities.

Lexington, Massachusetts

Recruited, built a world class Customer Support team of 20 members that solved customer, process, and technology problems by gathering and analyzing customer data logging better understanding the existing customer environment, workflows, and infrastructure while providing functional solutions. Lead the Lexington Customer Support team to a TSIA award and.

Lexington, Massachusetts

Manage multiple tasks and utilize independent judgment in the accomplishment of a variety of responsibilities, including setting priorities, organizing and adjusting workflows and meting project deadlines in a fast-paced team environment.* Responsible for the day-to-day oversight of support team of 6-12 Customer Support Engineers providing internally.

Lexington, Massachusetts

Provides advanced technical support covering the full life-cycle of Imprivata products to externalcustomers, partners and employees. Expertly diagnoses and rapidly debugs technically complexsoftware in networked and virtualized environments. Quickly and effectively isolates andresolves intricate problems in customer configurations and deployments..

212th Engineering And Installation Squadron

Placed in leadership positions to complete mission tasks where tight schedules, safety, and security are paramount.* Provided computer technical support for 212 EIS as Client Support Administrator.* Lead in training and deployment of U.S. Air Force policies and procedures.* Maintain network connectivity, security and updates for 212 EIS.* Completed combat.

Hanscom AFB

Provide base implementing service testing environment to support operations to include but not limited to, IT security applications and processes, Intra/Internet Web Services, Portal and other applications in support of USAF mission requirements.* Responsible for providing accredited information security networking engineering services to analyze design.

As the most senior member of the team, I lead the team by, performing interviews, training new hires, and being the “go-to-guy” for all “what-if”, and “how-to” scenarios as it pertained to daily CITS Lab operations.* Supported design testing, performed system maintenance, and liaise with contractors and vendors throughout the Cyber Integration Division of.

Greater Boston Area

Ticket ‘triage’ manager who maintained efficient and successful use of ticking software by reviewing/editing all incoming tickets (100+ daily) and assisted with outstanding issues with users globally. Single point of contact for acquisitions and administration for all IT services in the Boston office.* Implemented & managed new SAN deployment project for.

Marlboro, MA

Deployed and supported more than 500 laptops/desktops, in multiple locations, providing network connectivity and interoperability. * Worked diligently to troubleshoot and resolve problems with computer hardware, operating systems, software, printers, faxes, phones, and networking. * Assisted and taught users in developing effective computer use and.

Marlboro, MA

Provide client technical support to 1000+ employees of ACT Manufacturing using Microsoft products (e.g.: Windows 95, 98, and 2000, MS Office, Exchange, and Novel Clients).* Solve all network, printer, and PC support issues.* Install all hardware/software and provided file sharing solutions. * Perform all network tasks as required. (Setting up Novell user.

Master Of Science - Ms, Cybersecurity & It Management, 4.0

Bachelors, Computer Science (Information Technology)

Concentrating field of study to computer information technology and Business Courses are taken on Campus. Completed coursework in.

Associates, Information Management

Information Management

High School Diploma